Organization Values, Behaviors and Mission Statement
Values
As employees of the City of Newport Beach, we choose to embrace and practice the following values:
- In practicing integrity, we strive to be honest, reliable, respectful, ethical, fair and authentic. We will serve in a manner consistent with community values and follow through on our commitments.
- In practicing empathy, we will be sensitive to the needs of others by being compassionate, thoughtful, open-minded, willing to understand, and by being good listeners.
- In practicing service, we understand our roles as representatives of the City. We will endeavor to practice humility, to make things better for others, and to treat others as we want to be treated.
- In practicing excellence, we will strive to do our best by demonstrating competence and a commitment to quality. We will be innovative, thorough, efficient and effective in our work.
- In creating a positive work environment, we will express our appreciation for, and recognize, others. We will follow a work ethic, take pride of ownership in our work, be courteous, encourage creative thinking, seek and be open to challenges, create esprit de corps, maintain a safe work environment, and act with enthusiasm.
- In creating unity of purpose, we will practice cooperation and teamwork. We will practice open communication by keeping others informed, considering the needs of others, and at times deferring to the needs of others.
- Loyalty—going the extra mile; project positive image through appearance and actions; not talk disparagingly about organization and leadership.
- Responsibility—show up regularly and ready to work; master the elements of our jobs; take ownership of work product; take pride in work; meet deadlines or tell supervisor; smooth transitions between departments; tell supervisor if you see a problem or have a problem; be solution-oriented; don’t be reluctant to do something extra; offer constructive criticism.
Behaviors
The following behaviors were identified as ways for the organization’s employees to demonstrate and act on their values. The list is not meant to be all-inclusive, but rather descriptive of the types of behaviors that would demonstrate each value.
- Integrity—no surprises, speak up with concerns rather than internalize; say in the group what you say in private; always be honest; frank; give credit where it’s due; be factual in advising public on processes and regulations; consistency of application of regulations; all customers deserve same treatment; tell people the whole story.
- Empathy—expressions of concern; active listening; walking in each others’ shoes; slow to pass judgment; acknowledge others’ feelings; show you care; respect one another’s professional abilities.
- Service—be courteous, professional; problem-solving attitude; ask customers if they need help and then help them; keep public informed about what you’re doing; timeliness; quality service; acceptance of role to carry out Council policy; friendliness; be receptive to complaints and requests; help them navigate the system; put yourself in their shoes.
- Excellence—encourage innovation; support professional growth; seek to become an expert; encourage self-development; allow people to be innovative without negative consequences; encourage creativity in problem-solving; be up-to-date on technological advances.
- Create a positive work environment—clearly define expectations; frequent feedback on work performance; reward work performance; education and development opportunities; employee lounge.
- Unity of purpose—reinforce with each other why we’re here; act in support of mission statement; identify opportunities to help each other, cross-training and education; informational exchange; aligning work processes and products.
- Loyalty—going the extra mile; project positive image through appearance and actions; not talk disparagingly about organization and leadership.
- Responsibility—show up regularly and ready to work; master the elements of our jobs; take ownership of work product; take pride in work; meet deadlines or tell supervisor; smooth transitions between departments; tell supervisor if you see a problem or have a problem; be solution-oriented; don’t be reluctant to do something extra; offer constructive criticism.
Mission Statement
- Newport Beach is an exceptional community because of its nautical heritage, the natural beauty of the bay and ocean, and its outstanding enhancements.
- As employees of the City of Newport Beach, we have been entrusted to be the stewards of the quality of life cherished by those who live, work and visit here.
- In support of that trust, we commit to provide excellent service that respects the uniqueness and diversity of the community.