We are committed to ensuring that London 2012 is everyone’s Games, with services and facilities to meet all accessibility requirements. Our aim has always been to provide a wide range of services and ticket products for disabled people, tailored to the needs of people rather than a ‘one size fits all’ approach.
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Tickets
London 2012 has created a ticketing process that is inclusive and accessible. It is important to us that people of all abilities can purchase tickets easily. For more information, please read Ticket information for disabled people on the London 2012 Ticketing website.
Accessible travel
To ensure everyone can get to the Games safely and easily, London 2012 will provide a number of additional services for disabled people.
Travel services will include a limited number of Blue Badge parking spaces, accessible shuttle bus options and accessibility improvements to some public transport services.
Find out more about accessible travel
Plan an accessible journey using the spectator journey planner
Parking
Disabled spectators who require parking will be asked to demonstrate that they are members of the recognized UK Blue Badge scheme, or an equivalent national scheme.
Book your Blue Badge parking space now
Games Mobility
Once inside a venue, disabled spectators and others who cannot walk long distances will be able to make use of the Games Mobility service for help with getting around. This free service is easy to find inside the venue and will loan out manual wheelchairs and mobility scooters (just bring along some photo ID) and guide visually impaired people to their seats.
Other services and facilities
We are making our venues as accessible as possible to ensure everyone has a great Games experience.
Other services and facilities include:
- Accessible shuttle services from key accessible train and bus stations.
- Extra accessible toilets for disabled spectators.
- A Changing Places (adult changing) toilet at all venues including a hoist.
- Assistance dog spending areas so that disabled spectators can bring their dog into the venue.
- Spectator information in accessible formats.
- Audio commentary at all ticketed venues except Eton Manor, enhanced audio commentary in some venues. We are working with the RNIB to deliver this.
- Audio augmentation for hearing aid users at all venues.
Accessible accommodation
There are many hotels in London with step-free access and accommodation adapted for people with various accessibility requirements.
The Inclusive London website provides information about the accessibility features of hundreds of hotels, restaurants, pubs, shops, and tourist attractions across the capital. It also states whether hearing loops available, if there are baby changing facilities, whether assistance dogs are welcome and offers details of parking and toilet facilities. Users can post reviews and feedback on the facilities they have used.
Payment facilities inside venues
The ATM cash machines at Olympic and Paralympic venues are accessible modern-industry standard machines. The height of the keypad ensures accessibility to wheelchair users and the area in front of the ATM units has a minimum space allocation so that wheelchair users can manoeuvre. For blind/partially sighted people, the ATM has braille on the card insert, the receipt slot and the cash slot. A light also flashes when money is available. There are also tactile markers on the keypad. In addition to the key number 5 having a raised dot to signify where the 5 is placed in the middle of the keypad, Cancel has a raised cross, Clear has a raised line and Enter has a raised circle.
All cash registers inside shops and restaurants at Olympic and Paralympic venues meet industry standards for accessibility, including a tactile point of reference on the keypad and also accept chip and signature cards. In addition the great majority of the new POS terminals that have been installed for the Olympic and Paralympic Games are contactless enabled, which should make payment simpler and easier for many people with a wide range of disabilities, including visual impairment, as no PIN is required.
Visa staff will be available on-site to provide assistance should you experience any difficulty accessing cash from the ATMs or paying at point of sale devices.