Highlights of our full range of training courses / Workshops:
Lean & Agile Supply Chain / Inventory Modelling
Lean & Agile Manufacturing Planning & Control
Operations Management / Team Leader Training
Step Change Management / Business Process Reengineering
Continuous Improvement
Procurement (Purchasing & Supplier Management)
IS / IT / e-commerce
Product Management / New Product Introduction / Quality Management
Bookmarks for this topic below:
Our full range of training
Relevant Further Reading
Relevant Further Reading:
The following further articles were mentioned in this paper:
b. Previously Featured Articles from our Archives
(Up to 2 per organisation available on request):
Previous Best Practices:
Previous Techniques:
Previous Questions:
Previous Malpractices:
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Training Courses & Workshops to support
Operations Management / Team Leaders / Supervisors
Our Training Philosophy and Approach
The following 8 training courses
are available (linked to highlights below). They can be readily tailored to suit
individual requirements for in-house workshops.
OM01 Organising & Engaging the Team
(1 day) (Course Schedules), (Request course details)
Designed for:
Team leaders; first line supervisors, cell leaders & team members aspiring to these roles
Course Objectives:
Creating a successful, engaged, motivated and self-managed team, does not happen by chance.
This detailed course will enable you to:
- Organise your team
- Align team goals with the aims of the organisation
- Engage the team in contributing to the goals and performance
Course Highlights:
Topics covered include:
- Introduction
- Aims of operations management; Core disciplines; Management
styles; "Ideacide"
- Organising the people
- TAKT Time; Team working; Getting help; Prioritising; Changing
other people's priorities; Defensive strategies & countermeasures;
Gaining commitment to your problem; Helping each other; Delegating;
Eating an elephant: (In small bites); Measuring the delegated outputs
- Engaging your people in your processes to create a team
- Improvement Culture / Culture for change; Identifying & removing
barriers to change; Culture development process; Motivation;
Leadership; Influencing behaviour; Codes of conduct; Success, reward
& punishment; Your behaviour; Ownership, Accountability &
Empowerment; The black hole; Peer pressure
- Engagement: attributes of a successful, engaged, self managed
team; The problem board; Communication / The team meeting
- Managing Performance and aligning goals
- Performance measurement objectives; Good and bad performance
measures / Balanced SCORECARD; Measure of performance design;
Reporting & action; Justification and low cost improvement
- To create a successful, engaged, motivated and self-managed team
Examples of course participant's feedback:
- "Thought provoking - Helped me understand my own faults"
- "Very good, Reinforced our leadership methods"
- "Helped me understand ways of changing culture + Team creation"
- "Made me examine my role and leadership methods"
- "The methods of revealing hidden problems and tackling them were really useful"
- "The ways of engaging the staff, motivation and team development are obvious NOW"
- "The break out session on team meetings gave me an opportunity to practice and the confidence to try it"
- "I can see how to overcome some of our barriers to change"
- "We can use some of the techniques straight away"
OM02 Managing and improving individual skills and overall skills levels (Manpower development, Appraisals)
(1 day) (Course Schedules), (Request course details)
Designed for:
Team leaders, First line supervisors, cell leaders & team members aspiring to these roles
Course Objectives:
Your people are your most valuable asset and the way you
get things done. You need to ensure you have sufficient, but only
sufficient, of the appropriate skills to do the work required, now and in
the future.
This detailed course promotes the opposite of "tick-in-the-box"
appraisals processes. It is designed to widen and deepen the skills and
improve the motivation of your team & how you, as team leader, you should be
spending a substantial amount of your time.
It will enable you to:
- Understand the principles & practice of maintaining a sufficient pool of available skills
- Create a manpower plan & make it happen
- Conduct an appraisal which leads to personal development in others
- Help team members to develop by creating personal development plans
Course Highlights:
Topics covered include:
- Introduction
- Agile cultures, people and organisations; The world class
development process; Objectives of the skill management process;
Sharing the business vision; Communication: What is it?; The
personal development cycle
- Skills Planning The Skills Planning Process; Analysing current
skills: The skill matrix; Judging levels of competence; SWOT
analysis; Paired comparison / job evaluation; Analysing skill
requirements: Rough cut capacity planning; Gap analysis; Target
setting; Recognising personal aspirations; The skills development
plan; Follow up / Implementation
- Managing Performance & Developing People
- Talent & talent spotting; Continuous performance monitoring;
Appraisal purpose; Appraisals emotions; The emotional transformation
curve; Personal motivation for personal change; Fairness; What do
you need to know from an interview; Appraisal types; Appraisal
focus; Preparing for an appraisal; Interviewing: Body language;
Appraiser behaviour; Open & Closed questions; The personal
development plan; Training: Fear of failure; Coaching & Helping
- Making Skill Availability Happen
- Creating the slack for training; Versatility vs. mobility;
Making transfers productive; Negotiating a transfer; The generalist
vs. the specialist; Absenteeism: Root causes & controlling absence;
Fishbone diagrams; Managing the holiday chart; The Culture
Implementation Plan
Examples of course participant's feedback:
- "Helpful, informative and well presented"
- "Good to think about how to develop a person's skills and get them on board"
- "Eye opening - Informative and creates ideas for developing people"
- "The methods to judge performance objectively were really useful"
- "The appraisal techniques have given me ideas on the use of tools / information that are available"
- "Good content that can be applied to every day issues"
- "Completely new to me and will be very helpful in the near future"
- "The method of analysing skills and appraisal reviews will be easy to start"
- "The skills matrix was a really useful way of assessing our overall capabilities"
OM03 Organising & Managing the Workplace
(Creating effective and efficient workplaces, Visual Control systems, Housekeeping)
(1 day) (Course Schedules), (Request course details)
Designed for:
Team leaders, first line supervisors, cell leaders & team members aspiring to these roles
Course Objectives:
Creating and operating an effective and efficient
workplace is an important part of "Lean" and "Agile" thinking.
This detailed course, firmly following lean & agile principles will enable you to:
- Organise the workplace for effective and efficient work
- Provide simple visual methods of managing the workplace and the work
- To implement and engage in good housekeeping practice
Course Highlights:
This course will show you how to:
- Remove waste & streamline the flow of work
- Remove complexity & organise your process
- Maintain good housekeeping: (The Six Steps to a Perfect Working Environment)
- Apply simple, inexpensive, Visual Controls (from our list of 30 ways
to visually manage your workplace & work)
Examples of course participant's feedback:
- "Excellent - A very detailed course on this "lean" topic"
- "I found it easy to connect the exercises to my work"
- "Good in depth information about very relevant issues"
- "Excellent content - The exercises reinforced the points well"
- "The housekeeping side is very relevant to us"
- "Very enjoyable and pleasant way of course delivery"
- "Lots of examples from practice and visual controls"
- "The housekeeping side and value stream mapping were really helpful"
- "Focused my thoughts and provided much insight and tools to move many of our issues forward"
OM04 Finance for Team Leaders
(Understanding Budgets, Product Costs & Financially Justifying Proposals)
(1 day) (Course Schedules), (Request course details)
Designed for:
Team leaders, first line supervisors, cell leaders & team members aspiring to these roles
Course Objectives:
Team leaders do not need to be qualified accountants, but they do need to be able to:
- Convince their managers and accountants of the financial benefits of their proposals;
- Set and manage a budget;
- Explain how financial constraints affect their operations.
Designed as an introduction to financial management for non financial
team leaders, this detailed course will enable you to:
- Understand important aspects of the way that finance & cash
management cycles work & some of the associated accounting jargon
- Understand your budget & the budgeting process
- Understand product costs and which costs to worry about
- Make financial justifications for your proposals
Course Highlights:
Topics covered include:
- Introduction & Overview of Finance & Accounting:
- Added Value vs. Adding Cost; Value & Profitability; Balance
Sheet & Profit & Loss Account; Common Business Ratios; Debits &
Credits (E.g. Stock gain & loss); Debtors, Creditors & the cash
cycle; Assets & Liabilities; Cash management; Accruals; Provisions &
Recurring Charges.
- Product Costing & which costs to worry about
- The purpose of costing; Cost objects; Identifying Fixed &
Variable Costs; Granularity; Level of detail in costing; Accuracy;
Direct & Indirect Costs; The overhead problem & its solution; Fixed
Overhead / Variable overhead; Allocating costs; Which Costs To Worry
About.
- Budgetary Planning & Control Why budget? Weakness of the
budgeting process; Budget Frequency & Horizon?: Rolling Plans vs.
Budgets; Forecasts vs. Budgets? Control systems theory; Context,
Hierarchy & Accountability; Preparing the budget; "Top Down" Plans
plus "Bottom Up" Plans; Purpose Analysis; Value Added / Non Value
Added (Process Objectives & How To Validate Them); Zero Based
Budgeting (ZBA); "Middle up" Objectives; Agreeing the budget;
Reconciling conflicts & ownership; Managing the budget (The 4 R's).
- Evaluating Investment; Justifying Expenditure & Avoiding Risk
- Replacement theory; Simple Cash flow / Payback; Discounted cash
flow (DCF); Compound Interest; Present Value (PV); Net Present Value
(NPV); Internal Rate Of Return (IRR) & Discounted Cash Flow (DCF);
Who gets the money; Justifying proposals; Cash flows & payback;
Evaluation of risk / Disaster recovery; Contingency Planning (FMEA).
Examples of course participant's feedback:
- "I can see how to concentrate on the big cost areas"
- "The explanation of overheads was helpful in explaining why the
visible costs are only part of the overall cost"
- "All this is new to me but I feel able to explain what I have learned"
- "A good confidence boost - This topic is no longer a mystery for me"
- "A very good and enjoyable course"
- "Made it easy to understand - No Jargon"
- "The practical exercises helped a lot"
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