Training Courses & Workshops to support
Major Step Change Management / Business Process Re-engineering (BPR)
Our Training Philosophy and Approach
The following 6 training courses
are available (linked to highlights below). They can be readily tailored to suit
individual requirements for in-house workshops.
S01 Business Process Re-engineering (BPR) Executive Overview
(1½ days) (Course Schedules), (Request course details)
Designed principally for:
Executives & senior managers, about to embark on Business Process Reengineering Projects, or decide if BPR is appropriate
Course Objectives:
Making a big difference quickly whilst minimising risk requires a special kind of management process.
This overview workshop describes a process to manage this type of change
from inception to operational reality. It focuses on management & implementation
issues & does not discuss BPR analysis & design techniques in detail.
Course Highlights:
This overview workshop will show you how to:
- Articulate the need to consider organisational change, process improvement, or IT development
- Define the need, scale of change required, the approach, and the priorities
- Show how to scope, plan, execute and implement the result of a BPR programme safely
- Manage a BPR project (The key staged objectives, milestones and sign-offs)
- Overcome the barriers to change & reduce implementation risk
Examples of course participant's feedback:
- "Not only do I know what the problems are but more importantly I know where to start"
- "The most useful part was building the team to generate change"
- "Lots of ideas on change management"
- "An excellent foundation for change management"
- "The section on the influence of culture on change was most useful"
- "I can now manage change to generate company health"
- "I would enjoy just working through the culture change"
- "Made me reflect on my department's needs and procedures"
Note: Includes content from S02 (immediately below)
S02 Business Process Re-engineering (BPR) (Detail)
(4 days: modules 1 & 2 scheduled together as a 2 day course, then 2 days for module 3)
(Course Schedules), (Request course details)
Designed for:
The BPR project team and managers affected by a BPR project, or those who
are seeking to make a significant difference in operational performance in a short space of time.
Course Objectives:
In a small business the owner does everything. As the business grows the
owner has to employ functional specialists to which he or she delegates
certain aspects of running the business. Over time these functions expand to
a point where they become departments, and often barriers are erected (often
physical) between departments. As documents, materials and information flow
between departments, delays start to occur as they pass from in-tray, to
out-tray, to in-tray again. Often defensive systems such as date-stamping
and countersigning start to emerge as one department blames another for a
mistake or delay. Office politics emerge. Complicated procedures emerge. As
they expand, departmental hierarchies are created and departments relocate
creating communications difficulties. The business products or services
change. Paper work, meetings, computer systems and conference calls, grow in
an attempt to counteract these difficulties to an extent where it is
actually almost impossible to co-ordinate activities and get things done. It
is at this point that the objectives of the organisation can actually be in
conflict with the current organisation, procedures and bureaucracy, and
costs go through the roof.
This is the time to sit back and think there must be a better way!
If your business is exhibiting these symptoms, this detailed course,
which is split into 3 self contained modules, aligned to the stages of a BPR
project, will enable you to undertake major organisational change to deliver
a step change in performance, quicker and more safely. Our typical results
suggests that things can be done about 5 times quicker with 20% less work by
using Business Process Reengineering to improve a process.
Course Highlights:
This overview workshop will show you the objectives, components & tools &
techniques of Business Process Re-engineering (BPR) to:
- Module 1: (Day 1) Objectives: Covering stage 1 of a BPR project, this module lets you discover how to:
- Articulate the need to consider organisational change, process improvement, or IT development
- Understand the objectives of Business Process Re-engineering (BPR)
- Identify, prioritise, scope, plan and execute development needs to improve processes by the application of process development
- Overcome barriers to change with minimal risk Identify opportunities presented by the application of IT
- Module 2: (Day 2) Objectives: Covering stage 2 of a BPR project, this module lets you discover how to:
- Understand the current methods and record them in such a way to facilitate analysis, and improve the process
- Motivate staff to change their process
- Apply simple general purpose analysis techniques to improve processes as part of a BPR process
- Module 3: (Day 3/4) Objectives: Covering stages 3, 4, & 5 of a BPR project, this module lets you discover how to:
- Align processes with business objectives and identify new process needs
- Analyse the current process against future business needs
- Remove waste from current processes and design the new process
- Organise processes to reduce lead-time, work and mistakes
- Design processes in detail Minimise implementation risk
Institutionalise the change and allow the process to improve in future
Examples of course participant's feedback:
- "Gave me an excellent overall understanding of how to do BPR"
- "The course was intense and covered a wide range of very useful tools
and techniques that will be most helpful for my future development as well as my organisation"
- "Material very well presented with lots of opportunities to practice using the tools and techniques"
- "Very useful throughout"
- "The tools and techniques can be applied to other situations too - I have already used some of them"
- "As a black belt some of the techniques are familiar to me but there
were a number of new ones too and a structure to hang them on"
- "Excellent - A really useful toolkit"
Note: This course is also available as an executive overview
S01 (above)
S03 Vision of a World Class Organisation
(2 days) (Course Schedules), (Request course details)
Designed for:
The whole management team
Course Objectives:
"You have to have a dream", as the song once said.
The reasons for dreaming are twofold:
- What you would like to achieve or sometimes what someone else has achieved
- Dissatisfaction with the status quo or what you cannot currently do
This course, designed in workshop style in conjunction with
S05 World Class Change Management (below), will enable you to define the gap
between your present position and our definition and examples of "World
Class" and approaches to becoming "World Class" to provide the motivation for change.
Course Highlights:
This course will help you to:
- Identify the characteristics of leading companies / benchmarks
- Identify examples of the 21 wastes in your business
- Define "World Class" Products & Services
- Judge competitive performance to define development needs
- Focus on which of the 6 drivers of performance currently has a wheel off
- Focus on which of the 5 characteristics of resources are driving or inhibiting performance
- World Class Processes
- World Class Change Mechanisms / Implementation
- Prioritise the issues (Process Quality Management)
Examples of course participant's feedback:
- "Pricked the bubble of our complacency"
- "If we do not get on with dealing with these issues now, I am going to move on"
- "We have a reputation as a leading exponent of "lean" but we have not scored well on agility"
- "A reality check"
- "Excellent - Well presented and concise"
- "A wake up call"
Note: Includes a copy of our unique 118 point Agility self-diagnosis checklist
S04 Strategic Capacity Management
(1 day) (Course Schedules), (Request course details)
Designed for:
The whole management team, but particularly senior operations and supplier development personnel
Course Objectives:
Your strategic capacity management process is probably the most valuable asset you do not have.
This course, designed in workshop style, provides approaches to
developing a strategic capacity management process to aid business planning which:
- Simplifies capacity management
- Delivers a framework for meeting future demand with:
- Capability Resilience
- Effective & efficient use of resources
Course Highlights:
This course discusses the strategic considerations relating to capacity management, to help you to:
- Define more effective, appropriate, low cost capacity management
processes (the four levels of capacity management)
- Define strategies to improve output or responsiveness
- Increase core competence:
- Define competitive performance & Critical Success Factors (CSF's)
- Define Resource Viability; Core Competence & Critical Mass
- Focus on which of the 5 characteristics of resources are driving or inhibiting performance
- Make balanced Make vs. Buy decisions using our unique 17 point decision table
- Balance capacity across a process using TAKT time & Capacity (line) balancing
- Define the four steps to create workflow (The Capacity 4S's)
- Capacity strategy & segmentation
- Simplify the process & create value streams
- Reduce the need for scheduling (and its accompanying complex software)
- Segment your processes to provide superior customer service and
reduce the cost of control simultaneously (Resource Domination Analysis)
- Make effective repair or replace decisions (Replacement theory)
- Create Lean & Agile capacity
- Create resilience & consistency of service & Manage volume & variety changes:
- Manage seasonal demand effectively by the practical application
of the "capacity battery" principle
- Reduce risk and provide business continuity in the event of disasters
- Flex capacity constraints: (ceilings; floors; walls) to cope
with massive shifts in load or mix of work using techniques to:
- Quickly up-shift or downshift capacity (exchange curves)
- Reduce fixed costs in periods of low demand
- Increase your ability to cope with mix increases (Redundancy & Bandwidth Analysis)
- Reduce the impact of forecast error in strategic capacity decision making
- Turn the business plan into a capacity plan
- Create simple capacity simulation models
- & finally get more output for free!
Examples of course participant's feedback:
- "A good introduction to capacity planning and control which will
help me develop this process"
- "Very comprehensive"
- "Excellent source of information and advice"
- "Informative - Covered a lot of areas and possibilities"
- "The contingency planning aspects were really useful"
- "Overall a very good course with appropriate content to my current projects"
- "Another excellent workshop"
Note 1: Includes a copy of our unique 118 point Agility self diagnosis & our 17
point Make vs. Buy decision table.
Note 2: Written in conjunction with
M23 Capacity Management which contains complementary material.
S05 World Class Change Management
(1 day) (Course Schedules), (Request course details)
Designed for:
The whole management team
Course Objectives:
"You have to have a dream", as the song once said, but you
also have to have a way of delivering the dream.
This course, designed, in workshop style, in conjunction with
S03 Vision of a World Class Organisation and S08
Programme Management helps you to
convert the vision you created in S03 (above), not into a business plan for
the benefit of the bank manager, but into a Competitive Achievement
Management process by adding World Class Change Mechanisms (see illustration).
Course Highlights:
This course will help you to:
In the same way as you have an "operations management" process establish
a "Development Management Process" to:
- Construct a competitive achievement plan (not just a business plan)
that is a real action plan using competitive positioning analysis tools
such as: "SWOT"; "FAB"; "Z charts"; "USP" / "key buying criteria"
- Product life cycle analysis / Pig analysis / Life cycle costing
- Resource viability, Core competence & Critical Mass (Strategic
Capability Analysis) (Overview from S04 Strategic Capacity Management)
- Turn it into an actively managed development programme to:
- To make your vision a reality in the shortest possible time!
Examples of course participant's feedback:
- "Very helpful suggestions made. Focused our approach"
- "Thought provoking and useful guidance"
- "Very useful + At an appropriate level for a mixed audience"
- "Excellent value to improve management ability in an important area"
- "Very informative - A good signpost to the critical
considerations in setting this process up"
- "Clear and concise presentations. Good pace"
- "Well delivered and explained"
S06 Introduction to Benchmarking (overview)
(½ day) (Course Schedules), (Request course details)
Designed for:
The Management team
Course Objectives:
Benchmarking is not about the metrics of superior performance. It is about the methods of achieving it.
This workshop is an executive overview of S07 (below) & will enable you to:
- Create a culture where change is possible
- Take benchmarking beyond the metrics
- Acquire totally new ideas of how to do things better
S07 A Guide to Benchmarking (detail)
(1 day) (Course Schedules), (Request course details)
Designed for:
The management team and benchmarking team members
Course Objectives:
"Someone out there must have done this before. They may be doing
something similar to us but better. Why don't we have a look?"
Benchmarking is much more than a site visit!
This course will enable you to establish and run a Benchmarking programme
and understand why Benchmarking is a very powerful change agent.
Course Highlights:
This course will help you to:
- Plan your first Benchmarking project
- Identify who can help
- Learn from the best
- Understand the methods, tools and techniques of Benchmarking
- Overcome the barriers to change
- Achieve the bottom line benefits you are seeking with least effort in the
shortest time
Examples of course participant's feedback:
- "Change happens - But progress is key!"
- "The most useful part was discovering that I can make improvements"
- "I can now see how to look at and adapt other ideas"
- "Don't be afraid to use what you learn here"
- "Very professional"
- "I can see how to communicate and put forward ideas better"
- "Completely new and will be very helpful in the near future" - A really useful toolkit"
Note: This course is also available as an executive overview
S06 (above)
S08 Programme Management
(1 day) (Course Schedules), (Request course details)
Designed for:
The Management team, development managers, change programme
or project managers and operational mangers
Course Objectives:
To make beneficial change happen!
This course designed in conjunction with S05 World Class Change
Management (above) and S09 Project Management
(below) will show you how to
manage a continuous stream of market led, technically and commercially
viable, product and process developments to support the business plan, with
minimum risk, which are both safe and environmentally friendly. (There may
be a risk associated with not doing it.)
Course Highlights:
This course focuses on the management process and human change management
aspects of ensuring safe and successful major product or process
development. It will help you to:
- Provide an executive oversight of the four types of development process,
when and how to deploy them effectively to achieve both step change and continuous improvement
- Continually position and manage individual projects within a change programme through
a programme management process
- Engage the whole team and overcome resistance to change
- Correctly initiate, prioritise and manage individual projects within a change programme
to deliver the full deliverables / benefits on time and to budget
- Take timely actions on delinquent projects Implement a development management process
- Provide appropriate management focus on development and a vehicle to stimulate enthusiasm for change and to
- Make beneficial change happen!
Examples of course participant's feedback:
- "Very detailed + fit for purpose. I will use the information +
structure and will continually refer to it"
- "A course full of knowledge + very in depth"
- "The provision of a structure to work with is really useful"
- "Explained all the necessary requirements to set up a successful
development process"
- "Addresses the right issues in the right way"
S09 Project Management
(1 day) (Course Schedules), (Request course details)
Designed for:
Beginners to project management and team members of project teams.
Course Objectives:
The objective of Project Management is to deliver at
least the expected outcomes, no later than planned, and within budget! Myth
or reality? Discuss?
Designed in conjunction with S08 Programme Management (above), this
course is not a conventional project management-by-rote course. It will not
teach you how to use Microsoft Project, nor will it talk about "Prince".
What it does do, is show you, and give you a chance to practice, the key
practical things you have to do. It covers the four key stages of a project
life cycle, 18 detailed planning steps and 10 tools & techniques to ensure
project success.
Course Highlights:
It will help you to manage all of the four key stages of a project life cycle:
- Project Initiation
- Classify your project to ensure proper and appropriate management focus
- Scope / de-scope your project and clarify objectives before you start Identify the true project objectives
- Write "SMART objectives" and "terms of reference" for a project
- Predict major risks & minimise them
- Project Planning
- Select and organise the project team and define the 3 key project roles
- Identify the tasks to be done
- Estimate tasks you have never done before
- Put the tasks into a logical and priority sequence
- Minimise project lead-time using "chunking", "critical path networks"
- Create the most favourable cash flows during the project and set the project budget
- Select an appropriate implementation strategy to get the job done
- Project Execution
- Keep projects firmly and uncompromisingly in control and manage timely control actions
- Overcome resistance to change and "Not Invented Here"
- Communicate the project plan effectively Identify and create
project documentation to record significant facts, deliverables,
constraints, risks and likelihood of success
- Expose hidden problems and escalate them in a proportionate and timely way
- Ensure that the promised resources actually materialise
- Avoid "mission creep"
- Project Close
- Ensure project closure and proper handover to operations
- Ensure that change is institutionalised & the lessons are learned
- Manage "QCDR" to deliver the bottom line benefit:
- Deliver all of the deliverables to the required Quality
- Stay within budget by managing the Costs
- Deliver on time in full
- Minimise the Risks
Examples of course participant's feedback:
- "Makes you think more about the outcome you are trying to achieve"
- "The method of breaking down the work into chunks and estimating
timescales was really good"
- "Very thought provoking and the course was very comprehensive"
- "Excellent day - The most useful yet"
- "I found the ways to actually plan and monitor how the plan is
working really useful"
- "Makes identifying problems in projects very easy"
- "A lot to think over and implement"
- "Well presented, informative - Very good, knowledgeable, trainer"
- "The section on identifying and minimising risk was really useful and simple to use"
- "A great nuts and bolts view of good project management"
Note: As part of this course we will give you feedback on the "terms of
reference" you write for you first project following the course.
S13 Culture Development Methods
(1 day) (Course Schedules), (Request course details)
Designed for:
The management team and individual managers who wish to change the culture of their organisation.
Course Objectives:
Manager: "They just want paying for doing nothing!"
Staff member: "They want blood and don't want to pay for it!" "I've heard
that........."
Getting the best from your people sometimes does not come easily. But you
can readily recognise when it is not working well!
- Key symptoms include:
- a perpetual conversation about money!
- a terrific rumour grapevine!
- Use of the word "they"
- Following this course you will also recognise when culture is
working superbly to create a lively, dynamic, positive, force for
business improvement by providing:
- Leadership
- A new set of values
- A sense of urgency
- Mechanisms to improve culture
Course Highlights:
This course will help you to:
- Analyse your business's culture and the barriers to change that exist
- Analyse your own management style
- Understand the difference between goal setting and task setting
- Directing vs. Delegating
- Your use of communication mechanisms
- Understand the symptoms and drivers of your business's current culture
- What aspects of culture need developing
- Change the drivers
- Recalibrate your communications methods & kill the rumours grapevine
- Diagnose your change management process
- Organise your processes (Overview from S02
Business Process Reengineering (above) to get things done more easily
and quickly and improve process ownership
- Establish team-working (Overview from
OM01 Organising & Engaging The Team)
- Recognise quality behaviour
- Drive continuous improvement (Overview from
C01 Focused Improvement Systems)
- Use "benchmarking" as a change vehicle for culture change
- Make corresponding systems and procedure changes.
In order to establish a culture development programme to:
- Create a new culture where talent and effort is recognised and can
thrive and where negativity is challenged
- Create a successful, engaged, motivated, self-managed team
Examples of course participant's feedback:
- "Hard to define any part of this course that was not relevant to our
situation"
- "The content reassured me that many of my approaches to management
are headed in the right direction!"
- "Generated a lot of ideas for improvements"
- "Made me reconsider my own management style"
- "I found the day really useful. Some parts I am doing now and this
has reinforced those things. Other parts are completely new and will be
very helpful"
- "Demystified culture for me. Made me realise my contribution to it."
- "Good structure - An action plan for ENGAGING the staff"
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