Do you have a complaint against Lancashire County Council?

Lancashire County Council is a large organisation that affects the lives of every citizen in Lancashire. The information presented in this website explains what to do if you have a complaint about us.

We have a formal complaints procedure to deal with complaints. The aim of the procedure is to ensure each complaint is properly investigated and, wherever possible, resolved to the complainant's satisfaction.

To send us a complaint you can:

• Make an Online Complaint by selecting the County Council Service or Directorate Concerned and clicking the 'Go' button:

  Please Select a County Council Service or Directorate Office of the Chief Executive   Employee Terms and Conditions and Working Conditions   Equal Opportunities Complaints Directorate of Children and Young People   County Library and Information Services   Education Reform Act   Further Education Awards   National Curriculum   School Admissions   School Teachers Environment Directorate   Footpath Obstruction   Highway Defects   Public Transport Services   Quality of Goods   Street Lighting Resources Directorate   Finance Group   Property Group Social care services for adults Welfare Rights Other

• Download the Complaints Form (22Kb, Acrobat PDF) and post it back to the appropriate directorate listed in the Telephone numbers section.

• Alternatively you can Telephone the directorate concerned to make your complaint or to receive further information