itil

Whitepapers

Supplier Management: Five Simple Things Your Organization Can Do to Improve Supplier Performance

January 17, 2013 12:00am PST

Find out what supplier management is, as well as what the Information Technology Infrastructure Library (ITIL®) says about it. This white paper also discusses five simple things that every...

Provided by: Global Knowledge

Whitepapers

The Value of ITIL® Certification

January 10, 2013 12:00am PST

The professional certification industry has grown significantly in conjunction with increased growth of various aspects of the information technology field. The Information Technology...

Provided by: Global Knowledge

TQA_TYPE

ITIL Foundation in English in Germany

December 30, 2012 7:52pm PST

ITIL Foundation in English in Germany One of my colleagues, Bob, has recently located to Germany from the US. He wants to do the ITIL Foundation. I have heard that there are providers who conduct...

TQA_TYPE

Money Back Guarantee

December 30, 2012 7:44pm PST

Money Back Guarantee I am going to Singapore with my colleagues for taking part in a meeting regarding ITIL. Our branch employees in Singapore want to take the ITIL Foundation course. Although...

TQA_TYPE

Duration of ITIL courses

December 9, 2012 7:35pm PST

Duration of ITIL courses ITIL Foundation comprises of a lot of information. But, ATO's which give training has duration of two or three days. Is it possible to cover all the important points...

TQA_TYPE

Name of ITIL used in ATO's

December 6, 2012 7:36pm PST

Name of ITIL used in ATO's The ITIL is owned by the Office of Government Commerce. But still many ATOs use the name ITIL in their names. Is this permittable?

TQA_TYPE

ITIL in europe companies ????

December 6, 2012 5:27am PST

ITIL in europe companies ???? How many companies use ITIL in Europe? Hi, I am working on my thesis and am trying to find some informations about companies in Europe that have/are implementing...

TQA_TYPE

Will ITIL be renamed to SMPL?

November 29, 2012 10:45pm PST

Will ITIL be renamed to SMPL? I heard that there is a talk about renaming of ITIL from Information Technology Infrastructure Library to SMPL (System Management Process Library). Is this true?

TQA_TYPE

Opting for Intermediate courses

November 15, 2012 9:51pm PST

Opting for Intermediate courses My friend is in Change Management and he has done the ITIL Foundation. He is in Change Management and we want to know whether he can opt for only Service Transition...

TQA_TYPE

Opting for Intermediate courses

November 11, 2012 11:39pm PST

Opting for Intermediate courses llMy friend, OScar who is in Change Management and has done the ITIL Foundation is going for an assignment in the US. He wants to do ITIL Intermediate Service...

DISCUSSION_TYPE

ITIL Certification

October 9, 2012 6:05am PDT

ITIL Certification I want a classroom coaching for ITIL Foundation and then plan to take the certification exam. Can anyone please tell me where to start with? I am new to ITIL so please guys help...

Whitepapers

Results of the Implementation of IP Multimedia Subsystem in One Telecom Operator for the ITIL Incident Management and Problem Management Process

September 12, 2012 12:00am PDT

This paper describes the implementation and using of the IP Multimedia Subsystem (IMS) in one Telecom operator in Bosnia and Herzegovina. In the first part of the paper, is described the design,...

Provided by: NORTH ATLANTIC UNIVERSITY UNION

Whitepapers

Differences in Results of Measurement Between ITIL 2007 and ITIL 2011 Model for the IMS System

September 12, 2012 12:00am PDT

Every company that wants to increase its level of work and business depends on IT. If the IT processes and services are lead successfully, the operation of the company will become more fortunate...

Provided by: NORTH ATLANTIC UNIVERSITY UNION

Downloads

Pink Elephant Education HD 1.7 (iOS)

August 30, 2012 12:00am PDT

The Pink Elephant App offers training delegates the possibility to exercise with the course content from official Pink Elephant training materials. The App contains sample questions in preparation...

Provided by: aNewSpring

Downloads

Pink Elephant Education 1.7 (iOS)

August 29, 2012 12:00am PDT

The Pink Elephant App offers training delegates the possibility to exercise with the course content from official Pink Elephant training materials. The App contains sample questions in preparation...

Provided by: aNewSpring

Downloads

ITIL Exam Prep Free 2.0 (iOS)

July 2, 2012 12:00am PDT

Welcome to the most comprehensive ITIL exam preparation App available on the market today! You have definitely come to the right place to pass the ITIL Foundation exam on your first attempt. As an...

Provided by: Rye Technology

Whitepapers

Implementation of ITIL in a Moroccan Company: The Case of Incident Management Process

July 1, 2012 12:00am PDT

IT departments were viewed as a cost center and not as an entity in the service of strategy. But this has changed in recent years because of market competitiveness and also due to the fact that...

Provided by: International Journal of Computer Science Issues

Downloads

Acronyms ITIL Plus Glossary 1.0 (iOS)

June 26, 2012 12:00am PDT

This app, Acronyms ITIL Plus Glossary, provides the full list of over 500 ITIL acronyms and glossary for your reference and/or to help you prepare for your ITIL certification exams. It may also be...

Provided by: The Anode Group

Downloads

The Art of Service HD 1.10 (iOS)

June 19, 2012 12:00am PDT

Just like our training programs, The Art of Service products can now be accessed anywhere, anytime. Browse through a range of our best selling eLearning courses or toolkits. Whether you personally...

Provided by: The Art of Service

Whitepapers

A Framework for Process and Performance Management in Service Oriented Virtual Organizations

June 9, 2012 12:00am PDT

Virtual Organization (VO) is a network of autonomous organizations sharing their competitive advantage to address a specific business opportunity. Due to autonomy of partners and the temporal and...

Provided by: Machine Intelligence Research Labs (MIR Labs)