itil

Blog Post

Certifications most likely to land you a new job

February 14, 2012 4:34am PST

PMP and CCNA lead the way for certifications that are in most demand.

81 Latest comment by carl.maynard

Blog Post

Is ITIL certification worth the time and cost?

February 8, 2010 4:53am PST

The ITIL certification asks a fairly hefty price in terms of time and money (thousands of dollars). Is it worth it?

44 Latest comment by exlt

Blog Post

What does it take to get ITIL certified?

November 20, 2007 7:20am PST

The year is winding down and perhaps you're taking a retrospective look at where you are in your career and what you want to achieve in the new year. One achievement may take the form of a...

29 Latest comment by mikoc99@...

Blog Post

ITIL: What goes in a Configuration Management Plan?

December 12, 2011 4:30am PST

Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL V3. Wthout it, the effectiveness of the rest of your processes will be in...

2 Latest comment by dwleach1

Articles

Implementing the ITIL framework

October 31, 2002 8:00am PST

The Information Technology Infrastructure Library, a group of standards for service, is gaining acceptance as a non-proprietary framework for IT projects. See how one service-level administrator...

15 Latest comment by 10.38

Blog Post

ITIL 101: Capacity management sub-processes

February 1, 2012 5:24am PST

Capacity management is complex. In this blog, its sub-processes are explained.

Articles

10 things you should know about ITIL

November 10, 2006 8:00am PST

These days, you're likely to hear the term ITIL bandied about in many IT circles--yet a lot of IT managers don't know what ITIL really is. Tom Mochal has created a list of key facts to help you...

15 Latest comment by Matt Larson

Blog Post

The ten roles you need for ITIL configuration management

March 23, 2008 2:52pm PDT

Many IT departments try to implement ITIL configuration management without giving very much thought to the staffing of the configuration management service. There are lots of creative ways to...

4 Latest comment by AlexEvolven

Articles

ITIL and Configuration Management: Where to begin

April 18, 2007 7:00am PDT

An IT Service Management consultant walks you through the steps he took to help one county implement Configuration Management.

8 Latest comment by pschoorl@...

Blog Post

Tactical ITIL -- service, incidents, and problems

March 17, 2008 10:07am PDT

The world of ITIL separates help desk calls into two distinct types. There are "service tickets" and "incidents." These types are resolved differently.

8 Latest comment by ggbyrne@...

Blog Post

ITIL role conflicts and synergies

November 15, 2011 3:06am PST

Smaller organizations tend to have their ITIL resources handling multiple roles. Here's why that could be a bad idea.

3 Latest comment by Anton Avila

Articles

Introducing ITIL standards for service to your clients

September 23, 2002 7:00am PDT

The Information Technology Infrastructure Library can offer your clients a best practices framework for IT projects and processes. Here are some advantages of ITIL, how you can learn more about...

9 Latest comment by louise@...

Blog Post

Help Desk Implementation Diary: Week 3

January 23, 2009 10:02am PST

Jay Rollins continues his help desk implementation saga. This week the goal was to get all the service levels and business rules implemented.

Blog Post

Help Desk Implementation Diary: Week 1

January 6, 2009 8:23am PST

Jay Rollins takes you step by step as he spearheads the implementation of his company's new help desk system. In this part, he talks about choosing the best software.

Articles

Where to begin implementing service management

January 29, 2003 8:00am PST

The Information Technology Infrastructure Library offers organizations a tested framework for delivering reliable service and support. Here's a look at the choices that one IT pro made when...

7 Latest comment by quranda.anthony@...

Blog Post

10 questions on managing business technology: An interview with Bill Keyworth

March 8, 2010 9:16am PST

Bill Keyworth pioneered the development of IT service management as a means of maximizing business value. In this interview, he discusses that experience and shares his views on various tech and...

Blog Post

Video: Five things you should know about ITIL

May 28, 2008 12:01am PDT

ITIL was originally just a set of books from the U.K. about IT best practices. Today, it has turned into a global phenomenon and one of the hottest topics in IT. This episode of Sanity Savers for...

23 Latest comment by The IT Skeptic

Blog Post

12 questions with Sharon Taylor, Chief Architect of ITIL V3

January 7, 2008 1:07pm PST

Sharon Taylor worked on earlier versions of the Information Technology Infrastructure Library in the 1990s and has now accepted the key role in creating version 3 released in May of 2007. She is...

3 Latest comment by rlcallaway@...

Blog Post

See benefits for your organization using "ITIL Lite"

April 4, 2008 7:08am PDT

You work for a smaller business and have been hearing a lot about ITIL. Maybe you've heard how it can cut your costs, or you've seen evidence that it can improve service delivery. But then you...

25 Latest comment by johnreiling@...

Articles

Top 5 reasons why ITIL implementations don't happen by the book

October 5, 2005 1:13pm PDT

Many organizations have moved past awareness of ITIL, and a significant number are looking to implement. That's when they find a number of roadblocks. Here are those roadblocks and how to get...

7 Latest comment by mantati@...