We appreciate every member of our John Wieland family of homeowners and work hard to make your homebuilding and home ownership experience easy and enjoyable. John Wieland’s dedicated Customer Relations team is available to answer your questions, address concerns or simply provide information about your home.
Learn More:
Read more about John Wieland's 5 Year - 20 Year Warranty and coverage items.
Download our online Home Care Manual.
Read our Frequently Asked Questions.
Request Warranty Service:
Should you need to request warranty service, please submit the appropriate service request below and our Customer Relations team will be happy to assist you. Please understand that while we consider every request to be important, we reserve the right to classify service requests in order to provide the best possible service to all of our customers.
Standard Service Request: For non-emergency warranty service requests.
Touch-Up Request: To request your one-time interior drywall and trim courtesy touch-up.
Urgent Service Request: For priority service requests; please see below for more information on additional emergency service contacts.
Emergency and Priority Warranty Service Requests:
If you have an emergency in your home that requires immediate attention, our team is ready to assist you. Examples of emergencies include flooding, gas leaks, potential fire hazards, threats to your personal safety or having no heat in extremely cold temperatures.
For an emergency request call our Customer Relations team:
During Standard Business Hours: (8 am to 4 pm EST): 770-907-3400 or toll free at 866-252-2202
After Standard Business Hours: 770-703-2365 or toll free at 888-703-2365
Calls after standard business hours will be routed to our answering service who will contact a member of our Quality Team to assist you.
We are also available to assist with priority requests. Examples of priority issues include a roof or basement leak that has not resulted in flooding, electrical problems resulting in loss of power or having one HVAC unit not operational in extremely hot or cold temperatures. For a priority request, please submit an Urgent Service Request or call our Customer Relations Team:
During Standard Business Hours: (8 am to 4 pm EST): 770-907-3400 or toll free at 866-252-2202
After Standard Business Hours: 770-703-2365 or toll free at 888-703-2365
Calls after standard business hours will be routed to our answering service who will contact a member of our Quality Team to assist you.