This page includes details of our service standards, how we are performing against those standards, and results of benchmarking we have carried out with Electoral Services in other local government authorities.
The Cost of running Electoral Services
In 2007/08 the cost of running Electoral Services was £1,427,584. In Leeds there are currently 545,230 electors which is a total cost of £2.69 per elector.
The increase in costs are due to:-
(a) An increase in electorate of 1.16% (545,230)
(b) A Polling District review (Electoral Administration Act 2006) took place in 2007/08 and the cost of this was £40,000 which is included in the overall costs above.
In 2006/07 the cost of running Electoral Services was £1,411,214. For this period there was 539,000 electors which was a total cost of £2.62 per elector.
Unfortunately there are no comparative figures available from the other West Yorkshire Metropolitan Councils'.
Performance against our Service Standards
Our service standards are available to download from this page together with a document which shows our performance against them. We have also published a comparison of the Voter Registration Survey and the Reception questionnaire both of these documents are available to download from this page.
We have published a document entitled What you said, what we did which summaries comments from the various surveys/questionnaires we have conducted and also gives details of what actions we will take. This is available to download from this page.
Compliments/Complaints and Suggestions
We monitor quarterly the compliments/complaints and suggestions we receive. A document containing this information is available to download from this page.
Surveys and questionnaires
Reception questionnaires
All visitors to our reception at Leeds Town Hall are invited to complete a questionnaire to help us monitor our performance. The results of these questionnaires are available to download from this page.
Feedback
Monthly voter registration
Between January and September, a survey will be sent to 20% of electors, chosen at random, who have applied to be added to the Register each month. The results will be published each month on this page.
Online registration
Feedback about our online registration service is available to download from this page.
Performance Indicators
We monitor performance with performance indicators which are published in the Council Plan.
Electoral Services have two performance indicators, to monitor the percentage (%) response to the annual canvass and the percentage (%) turnout at elections.
The document titled Performance Indicators is available to download from this page.
Benchmarking
We regularly benchmark our services with other Electoral Services sections of a similar size throughout the country. The document titled benchmarking which shows how we compare is available to download from this page.