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Help and support Find answersContact us Frequently asked questions (FAQs) The top 12 questions are updated automatically daily. Top 12 FAQsFeatured topicsTopics A-Z More results How can I communicate with the department? How can I update my address or passport details? How can I prove I have competent English? How much will a label cost? How can I prove I have functional English? Who can translate my documents into English for me? Can I get help with my application? Do I need a visa label in my passport? I have lodged my visa application, but some of the answers I gave are wrong. What can I do? Can I get a refund from my registered migration agent? Who is an ‘exempt person’? How can I protect myself from dishonest migration agents? Last reviewed Tuesday 3 September 2013 Was this page useful? Share Share on FacebookShare on TwitterShare on Twitter