Beware: Facebook Adverts may harm your online reputation

July 20, 2009

Beware: Facebook Adverts may harm your online reputation

Facebook, much like Google, places relevant adverts alongside your content. However, the relevance of that content is debatable and more worryingly, does everyone know that Facebook and not you, are responsible for these adverts?

Beware Facebook adverts can damage your online reputation, Morgan PRI ask because since beefing up our business presence on Facebook with a personal profile and a business page, I have noticed inappropriate adverts for Russian Brides through to dating services appearing alongside our content.

Initially I laughed it off - and then I was sent a screen capture by our newsletter provider Julian Wellings of Expertise on Tap, which shows a women one all fours and 'presenting' herself to illustrate a web dating site.

We talk about the '10 Reasons Why Facebook Means Business' in tomorrow's newsletter and this could be a reason why businesses might not want to use Facebook.

This picture, as you can see enlarged on the right and above in context on our business page, isn't relevant to Morgan PR's aim of Creating Reputations!

What do you think? Do you believe everyone understands that these Facebook adverts are just that, placed by the social networking giant and not by Morgan PR?

Now we are a public relations business, but imagine if we were a school or a charity. It would be easy to see how a customer new to Facebook would be upset to see such adverts and if they used social media or traditional media to complain then very quickly you would need crisis managment!

Please comment and let us know if we are over reacting, or indeed if you too worry about these adverts damaging your reputation?

Also, feel free to become friends with Nigel Morgan on Facebook or become a fan of Morgan PR on Facebook.


Comments

Julian Wellings said...

On visiting your new Facebook fan page Nigel I initially thought the young lady in question was perhaps known to you and one of the benefits of becoming a Morgan PR fan was that an introduction might be, ahem, forthcoming.

Joking apart, I think you raise a good point. Not all web surfers will realise how ads are served on this type of web page and that the process is automated. I guess if an organisation such as a school, a charity or even a major brand is concerned about Facebook ad content they should contact Facebook to understand how ad serving will work for their page and seek assurances about inappropriate content not appearing.

Julian Wellings, 21/07/2009 14:00
www.expertiseontap.co.uk
www.twitter.com/expertiseontap
www.linkedin.com/in/julianwellings
Nikki Cooke said...

Excellent article. I think you are right to bring this topic up as an issue. The trouble seems to be that most of these rather dubious ads are generated through third-party advertisements - not actually through Facebook itself. When faced with an automated system such as this, it's hard to keep a lid on the slightly unsavoury adverts.

I believe you can opt out to a certain degree. If you follow this system, you may be able to have some control over what's visible on your profile page.

Settings - Privacy Set-up - News Feed - Facebook Ads - Select 'No one' in the drop-down menu.

The other option is to have a clear disclaimer on your Facebook profile regarding this matter.

Nikki Cooke, 21/07/2009 14:14
www.thewordwell.com
www.thewordwell.com/wordpress/
www.twitter.com/thewordwell
www.linkedin.com/in/thewordwell
Nigel Morgan said...

Thanks Nikki, that is some really clear and helpful advice that we will follow regarding who can see the adverts. Nice thinking!

As for disclaimer, it might draw more attention to the adverts! Perhaps this would be a good thing to do after a complaint!

Nigel Morgan, 21/07/2009 14:21
Nikki Pilkington said...

You can opt out of these ads, but the simple fact is that you shouldn't be opted in in the first place.

Facebook is supposed to be serving CONTEXTUAL ads, but if there are no specific ads to show that relate to your site, it looks as if they run generic 'run of site' ads, and those are mostly dating, weight loss and cosmetic surgery ads (or maybe they're trying to tell me something!).

You can 'thumbs down' an ad you see, and say whether it was irrelevant, uninteresting or downright offensive, but it's not ideal.

I think a disclaimer is actually a good idea, pointing out that any ads shown on the page are displayed by Facebook and not endorsed by you in any way.

I'm guessing the rather curvaceous lady in the ad above doesn't get bombarded by weight loss, dating and cosmetic surgery ads ;)

Nikki Pilkington, 22/07/2009 08:09
www.nikkipilkington.com
www.nikkipilkington.com/blog
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www.linkedin.com/in/nikkipilkington
Matt Chatterley said...

This is just one of a whole set of issues surrounding the use of facebook in context of business, really - though it is a good one to raise.

Something we often see with clients trying to gain exposure via Facebook, is that they actually end up (odd use of wording coming up, as hard to express in text):

Advertising the content which they have created ON FACEBOOK (via other mediums)

Rather than

Advertising THEIR CONTENT, via Facebook.

The difference is subtle, but very significant!

Matt Chatterley, 22/07/2009 08:16
www.mattchedit.com/
www.twitter.com/mattchedit
www.linkedin.com/in/mattchatterley
Martin said...

Excellent article though it has added to my concerns about using facebook as part of my business marketing activity.

Many Thanks

Martin, 22/07/2009 09:28
www.carcare-direct.co.uk
http://carcaredirect.blogspot.com/
www.twitter.com/carcaredirect
Ros Kitson said...

A friend of mine posted this on facebook. Probably even more concerning as you could be seen to be endorsing products you have no knowledge about:

"Facebook has agreed to let a third party advertiser use your posted pictures without your permission. Click on SETTINGS up where you see the log out link. Select PRIVACY SETTINGS. Select NEWS FEEDS AND WALL. Select the tab that reads FACE BOOK ADS. There is a drop down box, select NO ONE. Save your changes."

Ros Kitson, 28/07/2009 17:51
www.roskitson.co.uk
www.twitter.com/roskitson
www.linkedin.com/in/roskitson
Mark said...

BEWARE OF FACEBOOK ADVERTISING

It makes me a little to sick to find that you are suffering from russian brides adverts and we can't even get our legitimate matchmaking advert ran at all.

I’ve had nothing short of a nightmare with facebook and their advertising team. we’ve been trying to promote a dating product and have had a torrid time. first ad was rejected because it has to specify one gender, target ’singles’ who are over 18 and interest in ‘one gender’. We corrected this and our second advert was disapproved because out website contained a couples option (to allow couples to find friendship) on the homepage. We agreed to remove this option and were told that other than this the advert met the Facebook guidelines. We have just had a 3rd version of the same advert disapproved with no reasoning…

With regards to facebook pages my opinion is that no advertising should occur on the right hand sidebar of a business page. After all if you owned a shop would you hang a competitors banner in your store window!

Facebook have much to learn.

Mark, 09/12/2009 16:39
www.freedating4singles.com
www.freedating4singles.com/blog/
www.twitter.com/FD4S

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