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Where’s the Service in Our Service Economy?

Major retailers are cutting sales floor help and in the process losing what they need most right now — customers.

Countrywide Claims Ads Were Mostly Lies

The subprime mortgage lender admits its publicized promise to help homeowners was “commercial puffery.”

Moving up When You’re Not Ready

Not prepared for your promotion? Get up to speed by leaning on your new team.

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Best practices for praising top performers to get the results you want.

The New Rules
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The old recession playbook
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Management

The Last Act of a Great CEO
You've just won promotion to an executive role. To succeed, you'll need to get up to speed quickly. What better source of wisdom than ...
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The Quick Wins Paradox
New leaders know they must prove themselves right out of the gate. But in pursuing quick wins, they often fall into traps that undermine ...
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In case you missed these, here's a roundup of some of the year's most popular features, blog posts, and videos.
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How to Manage Independent Contractors
Federal Express is just the latest company to face big IRS fines for mishandling contractors. Here's how to manage ICs the right way.
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The Case for Making Bigger Cars
I just watched the webcast of Paul Krugman's Nobel Prize lecture (slides here). In it, he laid out his theories of economic geography, which ...
Tags: Car, Detroit, The Auto Industry, Felix Salmon

Strategy

The Downturn’s New Rules for Marketers
The old recession playbook won't work this time around.
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How to Manage Investors in a Down Market
When the economy is in upheaval, successfully managing investor expectations can be the difference between survival and disaster.
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Growth and Stability in China: A Q&A; with UBS’s Chief Asia Economist
Will the country's economic fortunes fade as growth elsewhere declines? Jonathan Anderson doesn't think so.
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The Tech Behind the Game
The NFL may not be the most tech-savvy industry, but these recent innovations are upgrading the way teams take care of business on the ...
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Reinventing Your Business Model
When Apple introduced the iPod, it did something far smarter than wrap a good technology in a snazzy design. It wrapped a good technology ...
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Work Life

Who Is Nouriel Roubini? 
Five years after he predicted the U.S. mortgage market would collapse and push the country and global economy into a recession, economist ...
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Who Is David Allen?
With his popular seminar lectures and cult-like following, productivity expert David Allen has become an influential force in the Information Age workplace.
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The Micromanager/Implementer
A micromanager tends to overorganize and tries to maintain more control than is necessary. By being too controlled, ironically, micromanagers can end up out ...
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The Captain and Commander
To eliminate the dilemma of work/life balance, you must first find the optimal relationship between control and perspective.
Tags: Book Excerpt, David Allen, Making It All Work, GTD, Getting Things Done, Time Management, Leadership
Pay Attention to What Has Your Attention
To most effectively use the fundamentals of self-management, it helps to start with a reference point. You won't have to look far, because what ...
Tags: Book Excerpt, David Allen, Making It All Work, GTD, Getting Things Done, Time Management, Leadership, Management

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