MEMORIES DELIVERED
Unlimited photo storage
Prime members get unlimited full-resolution photo storage and 5 GB for video
Unlimited full-resolution photo storage with Prime
Secure automatic backup of photos and videos
Easily access across all your devices
Get free shipping when you order prints
Conveniently share in private groups
Revisit moments from trips and past years
Get organized with advanced search and filters
Frequently Asked Questions
How do I access Amazon Photos?
You can access your photos and videos through the Amazon Photos mobile app (iOS and Android), web app, or desktop app.
Is Amazon Photos really unlimited?
As a Prime member, you get unlimited photo storage and 5 GB for video. Looking for more video storage? Storage plans start at $1.99/month.
What happens to my photos if I leave Amazon Prime?
If you cancel your Amazon Prime membership, or allow it to expire, you’ll still retain the 5 GB combined photos and video storage offered to all Amazon customers. Learn more about Amazon storage limits and what happens if you exceed them here.
How is Amazon Photos secured?
Amazon Photos provides online storage. Safekeeping your photos and videos in the cloud keeps them secure, even if your devices (and the pictures in them) are lost or destroyed. Once you turn on Auto-Save in Settings, your photos are automatically saved to your Amazon Photos account. Learn more about Amazon Photos security by reading our Terms of Use.
Who can see my photos?
Because your photos and videos are encrypted, you (and those you share your password with) are the only ones who can view your photos on Amazon Photos.
Does Amazon Photos automatically sync?
Amazon Photos does not automatically sync. You can choose to manually select which photos you want to upload to your account, or enable Auto-Save in Settings to ensure that every photo you take is automatically backed up.
How do I stop photos from syncing to Amazon Photos?
Stop photos from automatically syncing to your Amazon Photos account by going to Settings. Once there, make sure that the toggle for Auto-Save is turned off. You can enable it again at any time.
What's the difference between Amazon Drive and Amazon Photos?
Whereas Amazon Photos displays your pictures, Amazon Drive stores music files, Word documents, PDFs, and more, much like an asset management platform. Learn more about the differences between Amazon Drive and Amazon Photos here.
How do I transfer my photos from an online storage service provider?
You can easily transfer your photos and videos stored on your current online storage service provider to Amazon Photos. Learn more here.
Can I get more storage?
All Amazon customers have 5 GB of photo and video storage. With storage plans starting as low as $1.99/month, you can secure more photos and videos while also freeing up space on your mobile phone. You can pay as you go and cancel anytime.
How can I view Amazon Photos on my Echo Show and Fire TV?
Does Amazon Photos provide customer support?
Yes. Amazon ensures that you have access to customer support 24/7.
