See what's available at your address
Moving made easier
- Keep your home phone number and iiNet email address
- Awesome service from our specialised Movers Team
Save money
- $0 Activation fee on NBN, ADSL2+ and Ultra FTTB broadband services at your new place
- No contract break fees when you relocate
Flexibility
- No lock-in contracts
- Change your plan when you need to
Get started
Call us
Call 1300 541 714
OR
start online relocation
We take care of everything
We’ll keep you notified every step of the way during your move
Sit back and relax
Enjoy your iiNet connection at your new address
What if I’m moving overseas?
Sadly, we can't provide telecommunications services outside of Australia. Please see this advice on closing your account.
For temporary overseas trips, we can help determine if keeping your account active for the duration of your trip would be more convenient and cost-effective than closing your account and re-opening it upon your return.
Can I keep my home telephone number?
You can keep your phone number in the vast majority of cases.
Exceptions:
- It's a landline number attached to a specific telephone exchange and you move to an address that’s serviced by a different telephone exchange.
- You move to a different geographical call zone/area code, e.g. interstate.
What happens if a previous occupant has left services connected?
If a previous tenant/owner has left an active phone or broadband service at your new address, we’ll need some paperwork (Proof of Occupancy documents) from you before we can proceed with your relocation.
Once we’ve received valid Proof of Occupancy documents, you should be connected within 10 business days, but 3-5 business days is common.
Proof of Occupancy documents
- Lease; or
- Rental Agreement (a.k.a. Residential or Commercial Tenancy Agreement); or
- Signed Contract of Sale (must be signed, and include settlement date); or
- Statutory Declaration from the new occupant PLUS a utility bill for a fixed-line service with a service address (e.g. rates, power, water); or
- Statutory Declaration from the property owner PLUS a rent receipt; or
- Statutory Declaration from the property owner PLUS a bond payment receipt; or
- Letter from the real estate agent PLUS a rent receipt; or
- Letter from the real estate agent PLUS a bond payment receipt.
How long will it take?
Connection timeframes vary depending on the type of broadband being connected at your new address. To find out what's available in your area, check your new address on our website.
Connections may be delayed if:
- The previous occupant has left services connected at your new address. See "What happens if a previous occupant has left services connected?" below for more information.
- A technician visit is required but you don’t have the keys to your new property yet.
| Service type | Estimated timeframes* |
|---|---|
| NBN™ | Between 2 and 30 days** |
| Home Phone where an active phone line is already present at new address | Up to 2 working days of disconnection from current address |
| Home Phone where a new landline must be installed at new address (urban areas) | Up to 5 working days of disconnection from current address |
| Home Phone where a new landline must be installed at new address (major rural areas) | Up to 10 working days of disconnection from current address |
| Home Phone where a new landline must be installed at new address (minor rural & remote areas) | Up to 15 working days of disconnection from current address |
| ADSL2+ (note that Home Phone must be connected before ADSL2+ connection may proceed) | Up to 10 working days |
| Naked DSL | Up to 20 working days (typically 14 working days with ) |
| Cable | Up to 14 working days |
| VDSL2 | Appointment booked within 7 working days, connection occurs on appointment day |
| OptiComm Fibre | Up to 10 working days if established infrastructure is present** |
| Places Victoria Fibre | Up to 4 weeks if established infrastructure is present and appointment is required** |
*Actual timeframes may differ based on external factors, technician availability and workload.
**If no infrastructure has been previously established at the new address, timeframes are subject to technician availability and installation requirements from our wholesaler. Non-standard installations may attract additional costs from our wholesaler - the technician will be able to quote these costs if applicable.
How much will it cost?
We don’t charge additional fees to move a broadband service, but in some cases you may need to pay activation fees to cover the cost of establishing a connection at your new address. You can look up these fees below.
Stick with us and save - we’ll also waive any iiNet broadband contract break fees from the connection at your old address.
Activation fees
Activation fees vary depending on the type of broadband being connected at your new address. To find out what's available in your area, check your new address on our website.
| No lock-in contract |
|---|
| $0.00 |
| No lock-in contract |
|---|
| $0.00* |
| Service Type | No lock-in contract |
|---|---|
| ADSL2+ | $0.00 |
| Home phone standard - if applicable | $59.00 |
| Home phone line reactivation or new line connection – if applicable | $99.00** |
| Service Type | No lock-in contract |
|---|---|
| Naked DSL | $59.99 |
| Home phone standard - if applicable | $59.00 |
| Home phone line reactivation or new line connection – if applicable | $99.00** |
| No lock-in contract |
|---|
| $59.99 |
| No lock-in contract |
|---|
| $59.99 |
| No lock-in contract |
|---|
| $79.00 |
| No lock-in contract |
|---|
| $79.00 |
*If you’re moving to a newly developed NBN™ estate, NBN Co may charge a New Development fee of $300. More information.
**If your ADSL2+ or Naked DSL connection requires a Home Phone line to be installed or re-activated, iiNet discounts the New Line Connection Fee/Line Re-activation Fee by up to $200 to just $99.
When should I start moving my services?
Please call us on 1300 541 714 once you know the date(s) you'll be moving out of your current address and into the new one.
It's best to get the ball rolling at least 2-3 weeks before your moving date.
Please note: If you have iiNet ADSL2+ broadband but your landline phone isn't provided by iiNet , be sure to contact your phone provider too, as your landline phone must be active at your new address before we can relocate your ADSL2+.