Search iiHelp
Looking for help? Find answers at iiHelp.
Getting help online
- iiNet customers can manage their accounts, change broadband plans and more in Toolbox. Learn more.
- Our newly revamped support website, iiHelp, has step-by-step setup and troubleshooting guides for all iiNet services.
- LiveChat services are now available via the Chat buttons below.
Residential
Sales
Online Chat Sales13 19 17
- sales@iinet.net.au
- Mon to Fri: 8am-11pm AEDT
- Sat to Sun: 8.30am-8pm AEDT
- Ask us a Question
Technical Support
Online Chat Support13 22 58
- support@iinet.net.au
- 24 / 7
Are you an NBN Customer?
First, check if an NBN network outage is affecting your area.
Billing
Online Chat Billing13 22 58
- accounts@iinet.net.au
- Mon to Fri: 8am-10pm AEDT
- Sat to Sun: 9am-6pm AEDT
- Customer query?
Ask via toolbox
Looking for an update on a recent order? Online Chat Provisioning
Calling from overseas? Dial
+61 8 9214 2222
Business
Sales
-
13 86 89
- biz-sales@iinet.net.au
- Mon to Fri: 8am-9pm AEDT
- Sat to Sun: Closed
- Ask us a Question
Technical Support
-
13 86 89
- bizsupport@iinet.net.au
- Mon to Fri: 8am-9pm AEDT
- Sat to Sun: 9am-5.30pm AEDT
Billing
-
13 86 89
- bizsupport@iinet.net.au
- Mon to Fri: 8am-9pm AEDT
- Sat to Sun: 9am-5.30pm AEDT
- Customer query?
Ask via toolbox
Domains & Hosting support
- Mon to Fri: 9am-9pm AEDT
- Sat to Sun: 9am-6pm AEDT
Other contact numbers
Fax Numbers
Translating & Interpreting
Complaints Process
Our complaints process is designed to resolve your issue as quickly as possible. If you feel a legitimate dispute isn't being resolved, ask about your escalation options. Learn about our escalation process
Perth iiStore
In order to protect the health and wellbeing of both our staff and customers, our flagship iiStore in Subiaco is currently closed until further notice. Our friendly team are still available to help via the other channels above.
502 Hay Street (Ground Floor)
Subiaco, WA 6008
Closed Until Further Notice.
Calling iiNet if you have a hearing or speech impairment
If you have a hearing or speech impairment, you can call us via the National Relay Service:
TTY users:
Call 13 36 77, dial 0, then ask for 13 19 17
Speak and Listen users:
Call 1300 555 727 then ask for 13 19 17
Internet relay users:
Visit the NRS website and enter 13 19 17
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