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We have the most satisfied NBN™ customers in Australia

iiNet came out on top in two major national surveys comparing Australian NBN providers. iiNet also received high scores for connection reliability, connection speed, value for money, technical support, customer support, bill clarity, and ease of setup.
Why are iiNet NBN™ customers the most satisfied? We set ourselves apart from our competitors with industry-leading customer service and by offering unlimited data at affordable prices. At iiNet, we’ve been working with the internet since the dialup days and our experience has shaped us into the NBN™ experts. To date, the iiNet Group has connected over 370,000 NBN™ customers who, according to two major nationwide surveys, are the most satisfied NBN™ customers in Australia.

iiNet came out on top receiving high scores for connection reliability, connection speed, value for money, technical support, customer support, bill clarity, and ease of setup.

On top of this, our customers get the flexibility of no lock-in contract, value for money and a 24/7 technical support team. Any time of the day or night: you need us, we’ll be there! You can check out all the details from the surveys here and here.

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We'll connect you to fast, reliable internet

iiNet NBN doesn’t just have industry-leading customer service; the speed performance of our NBN services is industry-leading, too! According to the results of the ACCC’s Measuring Broadband Australia Report, iiNet NBN beats the competition for average download speed.

Source: ACCC Measuring Broadband Australia Report, 29th March 2018

We're the original NBN experts

  • We've been working with the internet since the dialup days and our experience has shaped us into the NBN™ experts.
  • We've connected over 370,000 customers to NBN™ with our friendly expert customer service.
  • No matter where you are, we make it easy to get online by being the only major ISP in Australia to deliver the full suite of NBN™ technology - yep, that means Satellite too!

We've been at this a long time

And we know what we’re doing!

We’ve taken our love for the ‘net and made it our job to connect more Australians to faster, more reliable services that are backed up by our #1 customer service. Phone, broadband, mobile and more – we’ve got you covered.

1993

iiNet starts up

2010

One of the first ISPs to introduce NBN™ plans

2017

Launched NBN™ pre-order

Today

Over 370,000 satisfied NBN™ customers

Awesome NBN™ plans wherever you are...

We’re here to help you get set up on the NBN plan that fits your family’s needs. We've got you covered when it comes to switching to the NBN.

NBN™ speeds to suit you

Contract flexibility

Never worry about quotas 

Complementary email protection


 View NBN plans & pricing

*NBN™ Speeds: FTTN, FTTC & FTTB speeds to be confirmed when active. Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by iiNet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. Typical Evening Speed indicates download speed and is measured between 7pm and 11pm. Learn more about NBN™ speeds.

24/7 technical support

The internet doesn’t sleep so you’ll be supported around the clock with a 24/7 technical support from an award-winning Australian NBN provider. Any time of the day or night: if you need us, we’ll be there!

We make it easy for you!

Getting started on the NBN™ couldn’t be easier.

1. Join the NBN™ waitlist
2. Pick a plan and pre-order
3. Get notified once active
4. Go live with the NBN™
5. Party
6. Tell your friends!

We speak your language

You don’t need to know the big words, that’s our job. We take out the tech talk and breakdown the details to make things simple. Our customers showed us they appreciate the simplicity, giving us the highest scores across the board in two recent surveys for ease of setup, technical and customer support, and bill clarity.

Find your perfect plan with the #1 in customer service

 Call 13 19 17
View NBN plans
Check your address
Choose your plan

Connect better with iiNet's
award-winning service

We love the ‘net... So we've made it our job to connect more Australians to faster broadband, phone and web services and backed it all up with friendly customer service staff who know our products inside out.

View all of our awards.
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iiNet Customer Service
Rated 4.07 out of 5
based on 365,849 ratings.