NBN™ Netphone

• Calls to 000 emergency services are not guaranteed in the event of a power outage.
• Priority Assistance services are not available from iiNet.
• Calls to 19/1900 numbers are not available with Netphone.
• Calls to certain ‘high-risk’ international destinations are not available by default.
• Netphone requires you to waive your rights under the Customer Service Guarantee.
• Full terms for Netphone are stipulated in our Customer Relationship Agreement.

• Our activation fee of $79.95 applies to standard nbn™ service installations unless otherwise specified. Non-standard or additional installations may incur charges payable by you - nbn™ (or iiNet where applicable) will advise you of any applicable charges.
• When you sign up for a 24-month contract;
  • your activation fee is waived - saving $79.95.
  • you can elect to receive a new WiFi modem for $0. A $10 delivery fee applies.
• Both uploads and downloads count towards your monthly quota.
• If you exceed your quota, your download and upload speeds are shaped for the remainder of your billing month.
• You may switch between our NBN™ plans at any time without incurring contract break fees. A plan change fee applies when switching to a plan of equal or lesser value.
• As of 1st April 2016, NBN introduced a connection charge of $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on these charges can be found here.
• NBN™ Satellite does not include access to Data Packs or Netphone.
• Once the NBN™ roll out has been completed in your area, services over the legacy copper & HFC (Cable) network will no longer be available at your premises and any copper & HFC (Cable) services that are still connected at your premises on the Disconnection Date are liable to be disconnected. iiNet Cable services in Geelong, Mildura and Ballarat are not subject to this disconnection.
• The installation of NBN™ FTTN or FTTB may disconnect the current copper-line telecommunications service that is connected to your premises.
• Please be aware any existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to the NBN™ (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is NBN™ compatible.
• Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN™. You may require a registered cabler to connect these to your NBN™ service. You will be responsible for the cost of any such cabling work.
• Where your NBN™ service includes a battery backup;
  • A fully charged battery in perfect condition may last up to 11 hours. If the battery is not fully charged, kept in sub-standard conditions or is aged, it may last for less than three hours.
  • If your telephone requires mains power to function, then it will remain inoperable in a power outage, even if you have a battery backup unit.
  • It is your responsibility to check and maintain the batteries. Instructions are available here.
• NBN™ Fibre Phone plans must be paired with an active iiNet NBN™ Fibre (FTTP) service. If your NBN™ plan is cancelled, your Fibre Phone service will also be cancelled.
• Netphone is a VoIP service included with every NBN™ and NBN™ Wireless plan. To use it, you will require a phone handset and VoIP-compatible modem.
• For calls on Netphone and Fibre Phone;
  • Timed international calls are charged per second.
  • Calls to Australian mobile numbers are charged per 30 second block.
  • Included calls are subject to our Acceptable Use Policy.
• Depending on the type of NBN™ broadband and Netphone available in your area you may require an iiNet-provided modem.
• Features on Netphone may vary. Learn more about phone services on the nbn™ network.

Netphone includes the following standard features:

• Calling Line ID Blocking
• Call Barring
• Call Forwarding Always, Busy, Selective and No Answer
• Call Waiting
• Do Not Disturb*
• 3-Way Call
• Call Return*
• Voice Mail*

The following optional features may also be added at an additional monthly cost:

• Music on Hold*
• Sequential Ring*
• Simultaneous Ring*

What is Netphone?

Netphone is a VoIP service. VoIP stands for ‘Voice over Internet Protocol’ – basically, it’s a phone service that transmits your voice over your internet connection.

How do I set up Netphone?

Once your Netphone service has been activated, you’ll need to configure the service in your modem. For full instructions, see Setting up VoIP.

Will Netphone work if my internet connection is down?

No. If the internet connection is down, you won’t be able to make or receive calls using your Netphone service.

If I move house, can I keep my Netphone number?

Netphone numbers are attached to geographical zones, so unfortunately we cannot guarantee that you will be able to keep the same Netphone number if you move house.

Can my phone service be listed in the White Pages?

By default, Netphone services are not listed. You can list your number by following the steps in our guide.
Note: We are unable to list your Netphone number when supplied with NBN™ HFC