General Help

1. What happens if the application keeps on crashing?

• Close the application by clicking the button of your iOS device once
• Double click on the button to bring up the multi-tasking view
• Locate the icon and tap until the icon jiggles
• Kill the multi-tasking for the application by tapping on the on the icon
• End the process by tapping the main screen and launch the application again

2. What happens if the articles are not updated and still showing the previous day’s news?

• Sometimes this happens when your application is not refreshed. We suggest you try the steps above.

3. At what time does the news goes live daily?

• The news for the day will be updated at 6.30am SG time.

4. In the iPad application, how do I navigate to the home page when I’m in the home page of the Breaking News section?

• Click on the icon located at the top right hand corner of the page.
• You will then be navigated to the home page.

5. How do I navigate to other sections when I’m in the iPad Edition?

• If your screen is currently showing a full view of an article, click on the button located at the top right hand corner of the page.
• You will then be navigated to the landing page of the articles in the particular section (Life, Sports, etc.) you are viewing. There will be a navigation bar at the bottom of the page, which has 4 icons with texts beneath; Home, Sections, PDF Edition and Breaking News. You may then proceed with your selection by just a click away.
  
  

6. How do I navigate to other section when PDF Edition?

• If your screen is currently showing a full view of a PDF click on the button located at the top left hand corner of the page.
• You will then be navigated to the landing page of the PDFs with a variety of different sections
  
• There will be a navigation bar at the top of the page, which has 3 icons on the left side.
  The furthest left would be the Home icon, followed by Breaking News icon, then the iPad Edition icon.
• You may then proceed with your selection by just clicking on the respective icons.

7. How do I manage my Straits Times subscriptions and auto-renewal on my iPad?

• Go to the App store
• Tap on the icon and scroll down to the very bottom of the page
• Tap on your account name at the bottom left and choose ‘View Account’ from the choices on the popover that appears. You will need to enter your account password at this stage.
• On the account screen, scroll a little way down to the Subscriptions section and tap on the bar.
• On the next screen, you will be able to view your existing subscription plans or turn auto-renewal on or off on them.

8. Am I able to log in using the same user ID to more than one device?

• Yes, but there is a limitation to the number of users logged into an account. Only a maximum of 2 concurrent devices are allowed to use the same account at any point of time. Else, you will have issues signing in successfully. Remember to log out after each session.

9. I have more than 2 devices in a household. I have logged out from one device and tried accessing the application through another device. However, my access was denied due to 2 devices accessing the application. How do I resolve this issue if I ever wish to access ST through different devices?

• Launch the application from any of the 2 devices that were used to login previously.
• Go to "Settings"
• Under “ST Digital Access”, select the option “Devices” and you will see the option as seen below.
• The name “Fizah Ramle” displayed right next to the “Logout” button indicates the other device data (2nd device), which I am currently accessing at the same time with the 1st device.
• You can “force” Log out the account for the other device (2nd device), which is in our record/database by clicking on the “Logout” button. This will clear our record/database of your 2nd device.
• You can now log in to the 3rd device. If your Login is successful you’ll see the prompt as shown below.

10. How do I push notifications when news is available to my iPhone?

• You are able to push notifications for the Breaking News on your iPhone based on setting the keywords option by going to settings
• Under Settings, click on "Keywords" option as seen in the screenshot above
• Once in the "Keywords" option, you will be able to see as such (screenshot above). Click on the "+" icon to enter keywords you may wish to subscribe to push the notifications, e.g. Manchester United.

11. How do I turn off notifications from The Straits Times Application?

• You may completely disable all notifications received from the application by executing the steps provided below:
• Go to your iPhone Settings
• Select Notifications
• Search for "Straits Times"
• Slide to the 'OFF' option under the 'Notification Center' tab