Important! If troubleshooting is needed, try resetting the system by unplugging the AC Adapter from the wall, wait for a few seconds, and plug it back in. Then perform a system update (how to).
Repair Information
Need to set up a repair? Looking to check the status of a repair or have another shipping label sent to you? Use this section.
Wii U Console Troubleshooting
Help with audio or video issues, power troubleshooting, error messages and more can be found here.
Wii U GamePad Troubleshooting
Use this section for troubleshooting issues with the Wii U GamePad, such as power and battery, wireless, and physical damage.
Online Connection
(Includes Error Codes)
(Includes Error Codes)
Get with connection issues, including information on resolving errors that may arise when connecting your Wii U the Internet.
Accessories
This section provides support for the various controllers and other accessories that can be used with the Wii U. Includes SD Cards, the Balance Board, Wii U Microphone, and more.
