- General Info
- What Is an Instant Queue
- Can Netflix Movies Be Copied From the Wii U to Another Device
- How Many Netflix Ready Devices Can Be Associated With My Account at One Time
- Is a Continuous Connection Required?
- Where is Netflix Instant Streaming Available
- Does Netflix Content Have Commercials
- How Do I Contact Netflix for Support?
- How To
- Troubleshooting
- Error Message: This Title is Not Available for Streaming
- Error Message Streaming is Not Supported for Your Operating System
- Error Message: This Title Is Temporarily Unavailable While We Improve the Media Quality
- Error Message: Your Instant Queue Is Currently Not Available at This Time. Please Try Back Later
- Netflix Playback Quality is Poor
- Netflix Playback Pauses, Stops, or Rebuffers
that you would like more information about.
Please use the list on the left to select a topic.
Please use the list on the left to select a topic.
Please use the list on the left to select a topic.
Answer:
- Netflix movies can be watched on your PC while on the Netflix site or on your TV via the Wii U console. Movies cannot be copied or transferred to other devices.
Answer:
- The instant queue is a list of movies you want to have available on your Wii U (or other Netflix Ready Device) to play instantly. Once you add a title to your instant queue, it's available on the Wii U for playback on your TV at any time.
Answer:
- The Netflix service (meaning the ability to stream movies and television shows using your laptop or desktop PC) is available in the United States (including territories), Canada, Latin America and the Caribbean.
- For a complete list, please visit http://support.netflix.com.
Answer:
- No. There are no commercials in any of the Netflix Watch Instantly titles that are streamed to your PC or TV via the Wii U.
Answer:
- You are allowed to have up to six different devices (e.g. Wii U, Wii, Nintendo 3DS, PC, Blu-Ray player, etc.) activated on your account at any given point.
Answer:
- When watching Netflix online content using your Wii U, yes. If you lose Internet connectivity while watching Netflix online content, you will receive an error/status message indicating that you have lost connection to the Internet.
Situation:
- The error message "Streaming is Not Supported for Your Operating System" occurs when streaming Netflix content on the Wii U.
What to do:
- This message indicates that you are attempting to view videos on the Wii U Internet Browser.
- Select the Netflix application from the Wii U Menu to view videos.
Description:
- Step by step instructions on how to set up Netflix on the Wii U.
Applies To: Already a Netflix Member
What to Do:
- If you haven't already, set up an Internet connection on the Wii U. (How To)
- Make sure your Wii U has the latest system update. (How To)
- Select the Netflix icon from the Wii U Menu, and follow the on-screen prompts to download Netflix from the Nintendo eShop.
- If you have previously deleted the Netflix icon, you can still download Netflix through the Nintendo eShop. (How To)
- Once downloaded, open Download Management and install Netflix. (How To)
- Select the Netflix icon from the Wii U Menu.
- Tap "Member Sign In" in the top right corner of the Wii U Gamepad screen.
- Use the on-screen keyboard to enter in your Netflix account e-mail address and password, and then tap "Continue" to complete the sign-in process.
Applies To: Not a Netflix Member Yet
What to Do:
- If you haven't already, set up an Internet connection on the Wii U. (How To)
- Make sure your Wii U has the latest system update. (How To)
- Select the Netflix icon from the Wii U Menu, and follow the on-screen prompts to download Netflix from the Nintendo eShop.
- If you have previously deleted the Netflix icon, you can still download Netflix through the Nintendo eShop. (How To)
- Once downloaded, open Download Management and install Netflix. (How To)
- Select the Netflix icon from the Wii U Menu.
- On the Wii U GamePad, tap "Start Your Free Month."
- Use the on-screen keyboard to enter your e-mail address and an account password for Netflix, and then tap "Continue."
- Review your e-mail address, and then tap "Confirm" to confirm it is correct.
- Enter your credit card number and payment information, and then tap "Continue."
- You credit card will not be charged until after your free month ends.
- Tap the checkbox to agree to the Netflix Terms of Service.
- Tap "Start Membership" to begin your free month.
Description:
- Step by step instructions on how remove a Netflix account from a Wii U.
What to do:
- Use the following steps to delete the Netflix shared save data from the Wii U Data Management. This will remove the Netflix account from the Wii U.
- From the Wii U Menu, select "System Settings."
- Using the Left Stick, scroll to the "Data Management" and press the A Button.
- Select the location of your Netflix save data.
- Select the Netflix save data.
- Select "Shared Save Data."
- Select "Delete," and then select "Delete" again to confirm.
Description:
- Step by step instructions on how to set up a new Netflix account.
What to Do:
- If you haven't already, set up an Internet connection on the Wii U. (How To)
- Make sure your Wii U has the latest system update. (How To)
- Select the Netflix icon from the Wii U Menu, and follow the on-screen prompts to download Netflix from the Nintendo eShop.
- If you have previously deleted the Netflix icon, you can still download Netflix through the Nintendo eShop. (How To)
- Once downloaded, open Download Management and install Netflix. (How To)
- Select the Netflix icon from the Wii U Menu.
- On the Wii U GamePad, tap "Start Your Free Month."
- Use the on-screen keyboard to enter your e-mail address and an account password for Netflix, and then tap "Continue."
- Review your e-mail address, and then tap "Confirm" to confirm it is correct.
- Enter your credit card number and payment information, and then tap "Continue."
- You credit card will not be charged until after your free month ends.
- Tap the checkbox to agree to the Netflix Terms of Service.
- Tap "Start Membership" to begin your free month.
Answer:
- Additional support information can be found through Netflix's website:
- You can contact Netflix directly at:
Description:
- Information on how to add titles to your Instant Queue.
Important Note!
- The Instant Queue feature is only available in the U.S.
What to do:
- When browsing TV shows and movies with Netflix, you can tap the + icon located in the bottom right corner to add the highlighted title to your Instant Queue.
Description:
- Information on how to move video playback from the TV to the Wii U GamePad screen.
What to do:
- When playing a video, tap the box in the upper-right corner to move the video from your TV to the Wii U GamePad screen.
- Tapping the box again will move the video back to your television.
Situation:
- The system produces the error "This Title Is Temporarily Unavailable While We Improve the Media Quality."
What to do:
- Try accessing the title again in the next day or so.
- If you have waited several days and the title still will not play contact Netflix for further assistance.
Situation:
- The system produces the error "Your Instant Queue Is Currently Not Available" while trying to stream content on the Wii U.
What to do:
- Please try accessing the Instant Queue at a later time.
Still Not Resolved:
- If after waiting awhile the instant queue is still unavailable, please contact Netflix for further assistance.
Situation:
- "This title is temporarily unavailable while we improve the media quality. We expect it to be available for streaming in the next day or so."
- "This Title is Not Available for Streaming" or similar errors.
What to do:
- Try accessing the title again in the next day or so.
- If you have waited several days and the title still will not play contact Netflix for further assistance.
Situation:
- Streaming video quality is low or poor.
- Video image appears blocky or pixelated.
Possible Solutions:
- Power cycle your home network by performing the following steps:
- Unplug the power from your modem and router.
- After 30 seconds, plug the power back into your modem and wait for the modem to restart.
- Once the modem restarts, plug the power back into your wireless router and wait for the modem to restart.
- Ensure that no other devices or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc). After disabling any devices or applications using your network's Internet connection, attempt to watch your video again.
- Using a PC on your home network, check your current download speeds by visiting one of the following sites:
- Still not working? Wireless interference may be may be causing your Wii U console's Internet connection to slow down or time out. Use our wireless interference troubleshooting to ensure a strong wireless signal, and attempt to watch your video again. (How To)
Once your network devices restart, attempt to watch your video again.
Most video on demand services are able to stream content consistently when using download speeds above 1.0Mbps. If your download speeds are lower than this, contact your Internet service provider for further assistance.
Still Not Resolved:
- If your situation is still not resolved, please call 1-800-255-3700 so that we may assist you further.
Situation:
- Video playback pauses often.
- Video playback takes an extended amount of time to load after stopping.
Possible Solutions:
- Power cycle your home network by performing the following steps:
- Unplug the power from your modem and router.
- After 30 seconds, plug the power back into your modem and wait for the modem to restart.
- Once the modem restarts, plug the power back into your wireless router and wait for the modem to restart.
- Ensure that no other devices or applications are utilizing bandwidth on your network (e.g. other electronics streaming content, performing downloads, etc). After disabling any devices or applications using your network's Internet connection, attempt to watch your video again.
- Using a PC on your home network, check your current download speeds by visiting one of the following sites:
Once your network devices restart, attempt to watch your video again.
Most video on demand services are able to stream content consistently when using download speeds above 1.0Mbps. If your download speeds are lower than this, contact your Internet service provider for further assistance.
Still Not Resolved:
- If your situation is still not resolved, please call 1-800-255-3700 so that we may assist you further.