urk writes:
How dare you question us!
Confusion abounds, but we have the balm guaranteed to soothe your aching brains. If you’re perplexed about Bungie Mobile or that new boil on the back of your neck, scroll down to get it all sorted out.
Q: I got the update and it crashes on startup.
Synopsis: Some users have reported crashes during startup. Our investigations have found this to be an issue with the install process.
Fix: If you experience a crash on startup try reinstalling the update via the iTunes App Store. If, after reinstalling, the app continues to crash please contact
bma_sup@bungie.com for additional support.
Q. Can you help me create a Bungie.net profile and link it with my Xbox LIVE gamertag?
We can and we will.
- A lot of the process is already covered on our existing Sign Up page. Click the hyperlink and follow the instructions if you don't have an existing Bungie.net profile, or your profile isn't linked to your gamertag.
- If you do have an account, but it's linked to the wrong gamertag you'll have to start from scratch. Unfortunately, you can't swap gamertags on a Bungie.net profile. You have to make a new B.net log-in.
- If you've forgotten your gamertag's password, you'll need to contact Xbox LIVE for support at 1-800-4-MY-XBOX. We can't do squat for you, man.
Q. What devices and operating systems are supported?
Supported Devices: iPhone, iPod Touch, iPad
Supported OS: iOS 4+
Q. I don’t have a compatible device. I’m just going to give my username and password to a complete stranger online. That’s cool, right?
No. That’s a terrible idea. Never give your security credentials to anyone for any reason. Even if they offer free candy.
Q. When will this be coming to Android, Blackberry, Sidekick, Palm Pilot, etc.?
We’re not ready to announce phase 2 features at this time. That said, we hear non-iPhone users loud and clear. Same goes for feature requests covering forums, more robust stat integration, and free puppies. We make no specific promises, but we will be updating the app in the future.
Keep the comments coming and hang tight.
UPDATE:
Bungie Mobile for Android is live!
Q. Why is my Spartan model different on the app than in-game?
Give it some time! In some cases, it may take up to 72 hours for the app to sync up with Reach. In the extremely rare event that your model still hasn’t updated within that time frame, try playing another game or two.
Q. Wait. What’s a Bungie Mobile?
Oh, guess that would have been a great place to start. Click
here.
Q. (After 1/4/2012) I receive a “connection error” when trying to use the app.
Unfortunately, there is an issue with all versions of Bungie Mobile on Android prior to build #119. Updating to the latest version of the app via the Android Market should correct the error.
Q. What devices and operating systems are supported?
Android phones running Android 2.1 and up. Push notifications require Android 2.2.
Q. Why can’t I enable push notifications?
Push notifications require you to be using Android 2.2 or higher, have a Google account associated with your device, and have the Google Marketplace app installed on your phone.
Q. It says my friend doesn’t have a Bungie.net account, but I know he does. Sup?
Users who choose to hide their gamertag in their Bungie.net profile settings will appear as not having a Bungie.net account when you view their gamertag via the apps friends list. This setting can be changed on the Profile page under Edit Profile -> Profile Info.
Q. How do I unblock a user who I have blocked?
In order to unblock a user, you must sign into the Bungie.net website from your computer. You can manage your blocked users from the profile page under Edit Profile -> Blocked Users
Q. When I try and sign in with my profile, I get an error.
Certain profiles on certain devices can have difficulty when signing in using the mobile version of the Windows LIVE ID site. When viewing the sign in page in (where you enter your email and password) click on the PC site link at the bottom of the page. From there you can enter your login information to sign into the app.
Q. I’m unable to launch the app via the widget.
The widget will recover after time, but you can also remove and re-add the widget, or sign out of the app and sign back in.
That’s it for now. If you already have the app, don’t forget to rate it and write up a glowing review. (Oh, and that's not a boil.)