Looking for information on how to buy Forza Horizon, Forza Motorsport 4, or the latest DLC? Visit our Buy page to order from participating retailers and to learn more about special unlockable and downloadable content.

Due to the high number of e-mails we receive on a daily basis we suggest looking here for the answer to your question first before sending us your e-mail. More often than not your question or concern has already been addressed, and e-mailing us won’t guarantee a timely resolution. Please look over the rest of the FAQ or visit the Community Forum to see if your question has already been answered.

You can find the latest news, updates, and community announcements from Turn 10 Studios about Forza Horizon and Forza Motorsport on the most popular social media sites. Make sure to like us on Facebook and follow us on Twitter to stay in the loop and be first on your block with the latest Forza developments.

Our threads for these topics are available on the Forza community forums, the best place to talk about the Forza Motorsport series. You can visit the forums here.

First, read through the rest of these FAQs for answers to the most common questions. Due to the high number of e-mails we receive on a daily basis we suggest looking here for the answer to your question first before sending us your e-mail. Didn't find an answer in the FAQs? You can reach the Forza Motorsport Team by contacting Turn 10 Studios at forzafb@microsoft.com.

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Sign on with your Xbox LIVE Gamertag at the My Forza page to access these features. After signing in, you can view your profile information. You can also download photos or videos you've uploaded from the game, and rate or comment on other player's photos, and access the rest of the features of My Forza.

Sign on with your Xbox Live Gamertag at the My Forza page to access these features. After signing in, you can view your profile information. You can also view the Leaderboards, or view, rate, and comment on other players' images in the Community Gallery.

Unicorn cars are very rare cars that are released by Turn 10 in very limited numbers on special occasions, such as prizes for contests. Unicorn cars cannot be gifted, sold or auctioned by a user; only Turn 10 may sell or gift a unicorn car. However, rarely Turn 10 will allow a unicorn to be auctioned in Forza Motorsport 3 or Forza Motorsport 4, and users will have a chance to purchase them. Note that they are usually very expensive.

All Forza games including Forza Horizon and Forza Motorsport 4 have the ability to enforce adherence to fair play through the use of game-specific bans. Bans are specific to a player’s profile, so changing a banned player’s gamertag does not eliminate a ban. A player can be banned from Forza independently of other Xbox LIVE enforcement actions. It is possible to be banned from these games, but still be able to use Xbox LIVE and play other games online. Single player gameplay, online features not related to the ban, and accessing Season Pass and DLC are not affected by bans and still accessible to banned players. A message explaining the details of the ban will appear when attempting to access the impacted feature. Players banned due to hacking or mods will receive a connection error when trying to access online features and a message explaining the ban will be available in the message center, accessible from the pause menu.

Generally players are banned for repeated demonstrations of offensive behavior, cheating or unfair play. Players can also be banned for accessing content licensed to a banned profile. Examples of unacceptable behavior include:

•    Violating the Xbox LIVE Terms of Use
•    Violating the Xbox LIVE Code of Conduct
•    Cheating or griefing in online games, such as intentionally crashing into other players
•    Playing on a hacked or modified a console or profile
•    Sharing a console or content with banned profiles

Offenses will lead to a temporary, or even permanent, ban from that feature. An offence that involves hacking or using a modified console will always result in a permanent ban that blocks access to all online features of the game.

There is no appeal process for bans.

Questions about the banning policy are prohibited on the forums or Auction House. Any discussion of these matters should be directed via EMAIL ONLY to Turn 10 at forzafb@microsoft.com.