Prime FAQ
What is Prime?
Prime is IGN's premium service for our fans. Primes get a sweet mix of benefits including:
- FREE indie game every month
- 15% off all new PC & Mac games from GamersGate
- Exclusive closed betas
- Sweepstakes and prizes
For more info, check out the latest Prime promotions.
You can also join our Facebook Club House and talk about all things gaming.
I'm already a member. What are the terms of my subscription?
All of our subscriptions renew automatically 5 days prior to the end of your subscription to avoid any lapse in your subscription. These terms are detailed in our User Agreement as well which is presented to you when you subscribe.
top ⇑Your service will be automatically renewed at the end of your term.
We understand that in many cases customers may browse over these types of documents quickly. For that reason, we also remind you of automatic renewal in your order receipt email.
top ⇑Why is my "Your Subscriptions" empty?
If there is nothing on the Prime Manager page, you may not be logged in on the subscribed account. Please log out of this account and log in using the email address with which you subscribed.
top ⇑Can I get a refund?
Subscriptions are paid time periods. We do not charge for usage. All subscriptions are recurring unless cancelled prior to renewal. We do not offer refunds.
top ⇑Another family member subscribed. How can I end the subscription?
Please have the person who subscribed log in to their account and cancel their recurring subscription. If they are unable to do this, they need to contact us here in Customer Service to assist them. The registered user is the owner of the account and Customer Service cannot discuss that account with another party.
top ⇑I forgot this would charge me again and I don't want it anymore, can I get a refund?
We do not offer refunds. Please be sure and manage your subscription and any renewals on the Prime Manager page.
top ⇑How do I disable ads?
If you have opted to block intrusive ads and are currently seeing them, we are working on fixing this bug right now (as of April 12th, 2012). We are really sorry for the inconvenience of the intrusive ads and we promise to feed the engineers a lot of sugar until this is fixed.
Login under the same login on which you paid for your subscription.
- Go to the Prime Hub
- Tick the box "Block intrusive ads on all IGN sites"
- Click the "Save" button
IGN Prime Subscribers: This is now a GLOBAL Setting! No need to do this for each site on the IGN Network!
Please be aware that the new ad-disable feature only gets rid of Pop Ups & Pop Unders, Full Page Interstitials, Eyeblasters, Showcase Ads, and Automatic Video Streaming Ads. Thus, any other types of ads, including surveys*, that appear on IGN cannot be disabled.
Firewall users: firewalls will block the site cookies and prevent these settings from saving. Please configure your security to allow our cookies.
top ⇑How do I add, update or delete a credit card?
Please visit the Prime Manager page.
You will see any open subscriptions, the payment date, renewal date as well as the "Cancel" link and "Change Payment Method" where you can manage your payment accounts.
top ⇑How do I cancel recurring payments?
To stop automatic charges for your IGN Prime subscription, please visit Account Management. Click 'Cancel subscription' in the Subscription category to turn off auto renewal. You can view your subscription end date by returning to Account Management.
I subscribed using PayPal prior to July 2008. How do I cancel my recurring subscription?
PayPal accounts that were subscribed prior to July 2008 are managed on the PayPal site only. If you would like to cancel your recurring subscription on PayPal follow these steps:
- Log in to your PayPal account on www.paypal.com and go to the "History" subtab of the "My Account" tab
- Choose "Subscriptions" from the pull-down "Show" menu and press the "Submit" button
- Choose this subscription, and click on "Details"
- You will be taken to a Transaction Details page from which you may choose "Cancel Subscription" at the bottom of the page
- You will be taken to a confirmation of cancellation page click "Cancel Subscription"
Canceling your Subscription will immediately stop all future scheduled payments for this subscription. Your subscription will expire as described in the cancellation confirmation email you receive from us following cancellation.
If you subscribed after July 2008, you may follow the same method as credit card holders and cancel your recurring subscription on your Prime Manager page.
You may also request in writing that we cancel your subscription. We'll be happy to help! Contact IGN.
top ⇑Why can't I view Insider Content? It acts like I am not subscribed.
First make sure you are logged in on your subscribed account. This is important. To view what subscriptions you have or purchases you have made with IGN, please visit Prime Manager page.
If you see your subscription on your account page but still are not recognized as a subscriber, your cookies may be blocked or are from another non-subscribed account cookie on your computer. See below:
- Firewall users: firewalls will block the site cookies and prevent these settings from saving. Please configure your security to allow our cookies.
- If you are a subscriber and are still not viewing subscriber benefits:
- You must have cookies (including third-party cookies) enabled in your browser and no firewalls blocking cookies. Please try the following:
- Go to your cookies folder and delete cookies with gamespy, fileplanet, ign or gamespyid in their name.
- For Internet Explorer, they would be in:
- C:\Documents and Settings\__username__\Cookies
- For FireFox:
- Tools>Options>Privacy and click the "Clear" button in the Cookies section.
- Now log in again.