FAQs

South China Morning Post - The iPad Edition

What is the South China Morning Post iPad application?

The app is purpose-built for the iPad and allows users to quickly and easily access the South China Morning Post iPad edition. ↑ top

How much does the South China Morning Post iPad edition cost?

You can download the app for free. Within the app you'll be able to view the current issue as well as the last 5 days. However for launch you will be able to download a free trial edition of the South China Morning Post iPad edition for free until further notice. ↑ top

Will the full (paid) edition be the same as the free trial edition currently available?

No. The free trial edition will be a smaller version of the full edition allowing you to sample content from each of our sections (News, Business, City, Life and Sport). The full edition will contain even more stories from the South China Morning Post print edition. ↑ top

I have a SCMP Print subscription, will this entitle me to a free SCMP iPad edition?

No. Each edition will be sold separately although a bundled subscription package will be introduced at a later date. ↑ top

I have a SCMP.com subscription, will this entitle me to a free SCMP iPad edition?

No. Each edition will be sold separately although a bundled subscription package will be introduced at a later date. ↑ top

What devices does the app work on?

The application is designed specifically to work on all versions of Apple's iPad platform. ↑ top

How do I get the application onto my iPad?

From your computer: Use your account details to log in to the iTunes store, search for 'South China Morning Post' and download the app to iTunes. You can then sync the app with your iPad.

From your iPad: Use your account details to log in to the App Store, search for 'South China Morning Post' and download the app directly to your device. ↑ top

How do I remove the application from my iPad?

To remove the app, follow the same procedure that you use for any other iPhone or iPad applications. Press and hold the SCMP icon on your homescreen until it begins to wobble. Press the "X" in the corner of the icon and then tap delete to remove the icon. You can also remove the icon directly via iTunes. ↑ top

Do I have to be online to read the content?

No. You will need internet access to open the app and download an issue but once downloaded you will be able to view the content offline with the exception of the Latest News section which does require internet access. ↑ top

I cannot find the content I am looking for?

The current version of our application only contains News, Business, City Life and Sport. As we enhance our app with periodic updates to the app store this content will grow. ↑ top

Will the South China Morning Post iPad edition have an edition every day?

No. The current version of our app will only have issues Mon-Sat (6 days a week). For the time being Sunday Morning Post will not be available. As we enhance our app with periodic updates we will look to introduce this. ↑ top

Navigating SCMP.com

Is there a fee to use scmp.com?

Scmp.com has a metered paywall, this means that you can view a certain number of articles (six) free every month. To have unlimited access to the site, you must be a paid subscriber. A subscription to scmp.com costs HK$799(US$102.85) a year. To subscribe to scmp.com, visit our subscription packages section. ↑ top

What does a SCMP.com subscription offer?

Scmp.com brings the editorial content of the South China Morning Post print edition together with breaking news, videos, exclusive e-newsletters and access to our mobile site. You will enjoy full access to the unique, independent coverage of scmp.com, including our Greater China newspaper digestreporter and editor blogs and RSS news feeds. ↑ top

Does scmp.com have content not found in the South China Morning Post print edition?

Yes. Scmp.com serves to enhance its articles with helpful and relevant background information, related article links, reports and studies, blogs, polls, galleries; and multimedia content. ↑ top

How often is the content of scmp.com updated?

Scmp.com regularly updates content on the site throughout the day from Monday to Friday. Readers are alerted to breaking news items drawn from our agency news wires and the award-winning South China Morning Post editorial team from Monday to Friday. ↑ top

How do I access RSS news feeds?

RSS (or Really Simple Syndication) provides a convenient way for you to receive regular content "feeds" of the latest news and information headlines from scmp.com. You can subscribe to scmp.com news feeds using an RSS reader or a browser (eg. Firefox or Internet Explorer 8 recommended) that supports RSS feeds. Simply visit our RSS Services page and click on the RSS icon to add this feed to your feed reader. When you subscribe to an RSS feed, new stories and updates are automatically delivered to your browser or RSS reader the moment they are published. ↑ top

What about job listings?

Classifiedpost.com offers Hong Kong's richest database for job opportunities, career tips and advice. It’s free to register, or you can use your scmp.com username and password for uploading resumes and cover letters to speed up the job application process and advance your career. Just click the link in the top right hand corner of our site to begin your job search. ↑ top

Registration and subscription

How do I register/subscribe?

To subscribe to scmp.com, please visit our SCMP Subscription Packages page and choose a package that suits your interests. First-time subscribers will be requested to create a unique username and password, and provide general profile information. We suggest you record these for future reference. Previous scmp.com registered users who opt to subscribe may have to update their information and additional services preferences.

To subscribe:

Select one of the subscription offers in " Subscription Packages" and complete the payment details before submitting the form.
Should any of the required information be missing or incorrect upon submission, the Subscription Form will load again, indicating the missing/incorrect field(s).
A Check Out page, with the summary of your purchase, will be presented. Please note that upon accepting this Check Out page, your credit card will be charged with the corresponding amount. This action will be confirmed with a Thank You/Confirmation page, and allow you to choose your preference of e-newsletters.

Should you opt for our "All-In-One" subscription package of the South China Morning Post print edition and scmp.com, you will need to provide your delivery information before reaching the Check Out page. ↑ top

When is my subscription with scmp.com activated?

Payments by cheque will be processed offline. Therefore please allow three working days for payment to be processed and your account to be activated. Users paying with Visa, MasterCard or American Express will have immediate access to their scmp.com account. ↑ top

Does scmp.com offer corporate or academic subscriptions?

Yes. To apply for a multi-licence access (from 10 readers to unlimited) to scmp.com for your company, school or library, please complete the Corporate Subscription form. ↑ top

What are the payment options when subscribing to scmp.com?

Scmp.com permits payment by credit card (Visa, Mastercard and American Express) or cheque. Payment by cheque require three working days as these are processed offline. Cheques must be payable to "South China Morning Post Publishers Ltd" and mailed to:

scmp.com, Circulation Department,
Subscription Section, 4/F Morning Post Centre,
22 Dai Fat Street, Tai Po Industrial Estate,
Tai Po, New Territories

Please state your username and telephone number on the back of the cheque. For further enquiries, please e-mail to info@scmp.com or contact our Customer Relationship team at (852) 2680 8822, Mon-Fri 8am-6pm, Sat, Sun & Public Holidays 7am-3pm. ↑ top

How safe is it to use my credit card when subscribing online scmp.com?

Very safe. Scmp.com uses SSL security to encrypt all transmissions of a personal and confidential nature. SSL, short for Secure Sockets Layer, is an Internet security protocol for sending private documents or information via the Internet. This web site is secured to protect your credit card number, name and other personal information from unauthorized access. All personal information is also encrypted for transmission over the Internet (using 128-bit SSL encryption). If unauthorized use of your personal credit card occurs as a result of sending the credit card number to this web site as part of subscribing, scmp.com will reimburse the actual amount (if any) your credit card issuer requires you to bear for such unauthorised use, up to a maximum of HK$250, provided you present evidence that you have given written notice to your credit card issuer as soon as you become aware of the unauthorized use, and were required to and have paid your credit card issuer for the particular instance of unauthorised use. You will not be entitled to claim such reimbursement if the unauthorised use was due to your default, negligence or omission.

Please refer to our security statement regarding the security of information submitted to this website. Should you have any questions, please e-mail info@scmp.com or contact our Customer Relationship team at (852) 2680 8822, Mon-Fri 8am-6pm, Sat, Sun & Public Holidays 7am-3pm. ↑ top

Why do you request personal data?

The data that you provide allows us to verify your application for registration to our services, enquiries or feedback, and billing and payment. It also allows us to serve you more relevant content and develop new information products and services to suit your needs and expectations. We provide full disclosure of how scmp.com uses the collected personal information in our Personal Data Privacy and Protection Statement. SCMP data collection adheres to industry best practice. ↑ top

What does scmp.com do with all my personal data after I register/subscribe online?

All personal and confidential information is stored on a restricted server. These accounts are only accessed for billing purposes, and credit card numbers will never be displayed except when generating billing statements. User-account details are purged upon customer request. ↑ top

Do I have to pay for online access to scmp.com if I already have a subscription to the print edition of SCMP?

If scmp.com isn’t already included in your print subscription package, you can upgrade your package by contacting our Customer Relationship team at circulationsub@scmp.com or at (852) 2680 8822, Mon-Fri 8am-6pm, Sat, Sun & Public Holidays 7am-3pm. ↑ top

If I have already subscribed to the print edition of the SCMP, why do I need to create an online account?

Because we need to provide you a unique username and password, therefore you will need to create an online account only if you are a first-time visitor to scmp.com, or have not yet completed the Online Registration Form. This will require the creation of a unique username and password, which we suggest you record for future references. If you have previously registered with scmp.com, you can log in and view “My Account” and find details of your profile. ↑ top

Where can I find my Customer ID Number and/or Newspaper Subscription Number?

To obtain this information, please contact us by e-mail at circulationsub@scmp.com or contact our Customer Relationship team at (852) 2680 8822, Mon-Fri 8am-6pm, Sat, Sun & Public Holidays 7am-3pm. You will be required to provide us with your delivery address and subscriber name. ↑ top

How can I change/update my account or verify my subscription plan?

Please log in then select the "My Account" link in the navigation bar. Your Account page will then appear, and you may then update your personal information and/or change your e-newsletter and mobile options. ↑ top

SCMP Photos

How do I order photographs?

SCMP photos can be ordered by e-mailing PhotoSales@scmp.com with as much of the following information as you have: article headline, publication date, photo caption, name of the photographer; or visit SCMP Photo for an index of SCMP stock photos and their pricing information. A separate registration account is required to access SCMP's stock photo library. ↑ top

How do I request reprints of articles from the South China Morning Post?

Reprints of articles from the South China Morning Post are available for purchase. To order a reprint, please e-mail reprint@scmp.com or call (852) 2680 8180. ↑ top

SCMP Mobile Services

What mobile services do SCMP offer?

Scmp.com is optimized for use on a mobile. In the near future we will be looking to expand our mobile services. ↑ top

Login and Password

I have forgotten my password and/or username. What should I do?

There is no need to worry. Submit the e-mail address you registered with using our “Forgot password” form. You will shortly receive an e-mail from us with a link to reset your password. We suggest taking note of your password and username for future reference. Alternatively you can also send us an e-mail to info@scmp.com, or contact our Customer Relationship team at (852) 2680 8822, Mon-Fri 8am-6pm, Sat, Sun & Public Holidays 7am-3pm to provide us with your information. Also, please keep in mind that our password entry fields are CASE SENSITIVE. ↑ top

I have registered, and I know my login and password. But when I log in, my password is not accepted. What is wrong?

We suspect your browser is unable or has not been activated to accept cookies. If you are using the office computer, we suggest you contact your IT administrator. If you are using your home computer, you can check or adjust your browser preferences as instructed below.

For Internet Explorer:

From the menu bar, click on "Tools"; and select "Internet Options". Click on "Privacy" tab (the third tab). then click on "Advanced" button. In the pop-up, cehck the boxes for "Override automatic cookie handling" "Accept Third-party cookies", and "Always allow session cookies".

For Firefox:

From the menu bar, click on "Tools" and select "Options". Click on "Privacy" and check "Accept cookies from sites", and click "OK". Your browser will now be able to accept cookies.

For Chrome:

Click the “Tools” menu and select “Options”. Click the “Under the Hood” tab and then “Content settings” which is under the “Privacy” section. Select “Allow local data to be set”. Your browser will now be able to accept cookies. ↑ top

Do I have to log in every time I visit scmp.com?

Yes, for security reasons as some members of our subscriber community prefer to access their accounts across many different computers at different times. By requiring you to log in every time you access scmp.com, we are ensuring your information remains private. ↑ top

How do I access my scmp.com account from different computers?

Accessing scmp.com from different computers will require you to log in, provide your username and password at the start of every visit. Please remember to close your browser or log out after your session, to ensure that others are unable to access your account. ↑ top

If I log on to scmp.com on different computers, how do I keep others from using my access?

To prevent others from using your access to scmp.com, you need to log out after your visit. To do this, please use the “Logout” button on the navigation bar. Clicking this button will result in a complete log out of scmp.com. Alternatively, close your browser. To access the site again, you will be required to enter your username and password in the login box on the navigation bar or login page. ↑ top

What authentication measures does scmp.com offer for logged on users?

All users must successfully enter their login and password. The logon and password is encrypted with SSL transmission. Incorrect username and/or password, or a failed login, will bring up an error page. ↑ top

I am having problems accessing scmp.com using my Mac. What do you recommend?

We recommend downloading the latest version of Firefox , Safari or Chrome to be able to access scmp.com on the Macintosh platform. ↑ top

Using our Forms

Subscription Form

For unlimited access to scmp.com content you will need to register for a subscription package which will require you to complete the Online Registration Form. This form requests general personal information. Completing the Registration Form involves three easy steps.

Step one: Select your subscription package

Simple choose the duration and the number of supplementary accounts you would like.

Step two: Account Information

You will be required to create a unique username and password. Your unique username needs to be at least 6 characters long. We recommend not using the same name for both username and password. Please note that all password fields ARE CASE SENSITIVE. This means that you can use numbers, small case, and capital letters within your password. (example: pasSWorD2). You can automatically check the availability of your username on registration.

To check the correct composition of your password, you are required to fill in the confirmation field. We recommend keeping note of your unique username and password, for future reference.

As well as your preferred start date, you’ll be asked for some personal information. Fields indicated with an "*" are required and need to contain the correct information. Should any of the required information be missing or be incorrect upon submission, the Registration Form will load again, indicating the missing field(s).

Lastly, you can choose to receive regular email newsletter updates to keep you up to date with the latest news. You can also register to receive scmp.com promotional e-mails with exclusive offers from scmp.com or from our partners and advertisers. Receiving these e-mails is optional and free-of-charge.

Step three: Checkout (subscription only)

The final step of the process requires you to submit your preferred payment details. You can pay by Visa, Mastercard or Amex online. We will accept cheque payments, if you wish to pay this way please select ‘Cheque’ and a member of our Customer Relationship Team will contact you shortly.

The Login Page

To enter pages that hold personal data (such as your “My Account” page), or to read more scmp.com content than the metered paywall allows, you will be asked to provide your username and/or password. Your entry to scmp.com will be automatically recognised by our server. This means that you will not have to log in every time you visit scmp.com. ↑ top

About SCMP/scmp.com

About the South China Morning Post

The South China Morning Post and Sunday Morning Post are Hong Kong's premier English language newspapers and the Group's flagship publications. First published in 1903, the newspapers have developed an enviable reputation for authoritative, influential and independent reporting on Hong Kong, China and the rest of Asia. Today, we strive to maintain the highest standards and are proud to rank among the world's best-known quality newspapers. ↑ top

About scmp.com

Scmp.com is the most comprehensive news site on Greater China delivering unrivalled, independent, local news coverage, in-depth analysis and regular updates throughout the day. It is a subscription-based service with over 19,000 paid subscribers and more than 2 million page views a month. Launched in 1996, the site went to a registration model in 2000 and was the region's first fully paid subscription access site by 2004, in 2012 we adopted a metered access model. ↑ top