Welcome to BBC iPlayer help. You can find information on how to use the service with Rufus Hound's guide to BBC iPlayer and BBC Webwise.
We also have answers to the most frequently asked questions and they are fully searchable - just type what you need in the Ask A Question box or browse via category. If you need further assistance, you can contact our dedicated help team once you've read an FAQ.
If you have a detailed issue about BBC iPlayer, please read our FAQ; Where can I go to discuss BBC iPlayer? - which lists active messageboards where users raise, discuss and advise on common issues and problems.
To report a programme issue, please read our Latest Programmes Issues FAQ first. which details what we are already investigating.
If you're looking for a particular programme, BBC iPlayer now has a schedule to let you know what is coming up and what we are offering. Don't forget that it can take some time after broadcast before a programme becomes available and sport, films and overseas programmes may not be included.
If you want to report a technical fault, see this FAQ for further information.
Latest news
- Latest programme issues
- YouView – Why am I unable to access BBC iPlayer?
- Ripper Street – Why can I not locate the series on BBC iPlayer?
- Firefox 19 - Why am I experiencing problems with BBC iPlayer Desktop when using Firefox 19?
- MediaSourceError message on PlayStation 3
- Samsung E6100 Blu-Ray player update
- BBC iPlayer Desktop – Why have my downloaded programmes disappeared and why am I unable to download new programmes after updating Adobe Air?
- Android App - Why can’t I download the Android iPlayer App or the BBC Media Player App from within the Isle of Man and the Channel Islands?
- iOS Downloads - Why have downloaded programmes disappeared from my iPhone/iPad?
- BBC iPlayer Desktop - Why am I unable to download programmes when using Google Chrome?
- When will BBC iPlayer be available on Windows Phones?
- What is the Series Record feature?
- How do I make a comment or complaint about a programme or the on-demand services offered by other broadcasters?
- Why can I no longer use BBC iPlayer on my mobile phone?
- Using BBC iPlayer Radio on mobiles
- Why are download options unavailable for a specific programme?
- Is Match of the Day available on BBC iPlayer?
- Can I use BBC iPlayer outside the UK?
- How do I install BBC iPlayer Desktop for Windows?
- Is the BBC iPlayer App available for Amazon Kindle Fire and Kindle Fire HD?
If you have any more questions about BBC iPlayer the menu categories to the left provide more information; otherwise try typing your question or related key words into the search box above.