Carrier IQ gives its remote smartphone diagnosing tool a global release

Carrier IQ has let customer service reps diagnose smartphones from afar with its IQ Care software for a while, but now the solution has been given a worldwide release. By wielding IQ Care (and asking a phone owner's permission, we're assured), technicians can see device-specific stats such as a battery's drain rate, percentage of app failures, frequency of dropped calls and more. The outfit hopes that its software will make support calls shorter and ensure that fewer fully-functioning devices aren't misdiagnosed and returned needlessly. As of now, however, there isn't any word on which networks or hardware manufacturers will join the metric-hungry flock.

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CNN finally adds live TV streaming access to its Android phone app

While some of us try to avoid mainstream media and the accompanying Things You Should Be Afraid Of Today reporting, sometimes we need a place to go for 24/7 coverage of a disabled cruise ship, and CNN is always there. Now it's there on Android too, after launching live streaming of both CNN and HLN on iOS back in 2011 a new update for its Android phone app has brought the feature (and the classic "This is CNN" greeting by James Earl Jones) to the platform. You'll still need to be a subscriber to a participating cable TV service to actually watch the feed, but getting your dose of Anderson Cooper on the go is as simple as inputting your account details, and then you're set. Feature parity -- who doesn't love it? (Android tablet owners, Windows 8 users, Symbian...)

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Sony Xperia Z rooted before it reaches most buyers

We'd say that this is living life on the edge, but that would assume there was an edge to live on. Doomlord at the XDA-Developers forums has rooted the Sony Xperia Z before the device is even available to most of the buying public. His trick was to modify the code of a Nexus 4 root and rely on Teamviewer to remotely test on a real-world device. Others have since chimed in to show that the root isn't a one-time exception, although the hack remains the definition of a risky maneuver when it's both very fresh and lacks a recovery tool. Early (and soon-to-be) Xperia Z owners still eager to throw caution to the wind can try Doomlord's code at the source.

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HTC One event roundup

For a company whose launch event revolved around a singular device, HTC had a lot on its plate when unveiling the One. After all, the occasion was as much to showcase software as it was hardware. Not to fret -- we've bundled all the relevant stories in one place so you can relive the event proper, what it's like to use the One and our conversation with HTC chief Peter Chou. Hop past the break and you'll have a primer on what to expect on store shelves in roughly a month's time.

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AT&T gives travelers 1GB of notentirelyfree WiFi in the UK through The Cloud

Getting data is still a pain while abroad: it usually involves either popping a local SIM into an unlocked device or simply paying through the nose for roaming rates. AT&T wants to meet visitors to the UK halfway through a new WiFi deal with BSkyB's The Cloud. The pact offers AT&T subscribers 1GB of free WiFi access per month at The Cloud's hotspots in the UK, as long as they're using the American carrier's WiFi International app. The catch? As with AT&T's normal approach, travelers need to have an international data plan already in place -- which means The Cloud is more a way to raise the limit than a true replacement for a roaming bundle. Nonetheless, anyone who just needs that much more data for an Instagram shot of the London Eye can get their fill through the source links.

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Nokia Music now live for US Lumia owners

After launching the service across the pond just a few short days ago, Nokia's now ready to make Music+ available for the US -- confirming to us today its availability on Yankee soil. To recap, the paid subscription service ramps up the free app's offerings with higher quality audio, unlimited offline downloads and Mix Radio skips, multiple device use, as well as lyrics -- all for $4/mo. It's a significantly cheaper alternative to other freemium music streaming services currently available in the Windows Phone 8 ecosystem. So, if you've recently gone Lumia, you might want to check it out.

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BlackBerry granted gesture recognition patent for touchfree image manipulation

If BlackBerry lives to see 2014 (and beyond), it could end up delighting smartphone users with some neat gesture recognition tech. In a recently surfaced patent filing, the company formerly known as RIM outlines a method for selecting onscreen images using hand or finger movements above a display. By synthesizing a combo of images -- one taken with IR, the other without -- the software would be able to determine the intended area of selection. And just in case there was any doubt this feature would be headed to smartphones and tablets, the docs go on to specify its use within "a mobile communications device, comprising: a digital camera... [and] a cellular subsystem." So there you have it -- you'll either potentially see this hands-off editing tool pop up in future BB devices or BB simply stands to make a some nice coin in licensing fees.

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Hole in your life for a rechargeable battery, wireless hotspot, media streamer and a hot block of sparkle? ADATA's got the gadget for you. The company has just announced the DashDrive Air AE400, combining a 5,000mAh battery, 802.11 b/g/n wireless hotspot and hardware that'll stream media from a USB drive or SD card to a mobile device. ADATA has priced the unit at £52.99 in the UK (we're waiting on US pricing) but we're sure it won't be out of place no matter what trendy nightspot you regularly frequent.

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Firefox logo

Web denizens who regularly run Chrome or Safari are used to seeing PDFs in-browser, but their Firefox-using counterparts have had to settle for either a download or a third-party plugin. With the just-launched Firefox 19, they're on an even playing field: Mozilla's browser now has a built-in PDF viewer to save the hassle. Other updates on the desktop involve more incremental CSS and startup speed tweaks, although Android users do receive theme support, Chinese localizations and lowered minimum hardware requirements. Both Firefox versions and their release notes await at the download links.

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HTC CEO Peter Chou

Is this the One? That's pretty much the question we put to HTC's Peter Chou, whose company has had a tough time battling other mobile giants with its original One series. The CEO was kind enough to have a little chat with us after the One launch -- although his responses were often vague. We covered topics from what went wrong last year, how the new flagship device will bring the company back in the game, and where does HTC see itself from the perspective of consumers. Read on for the highlights as well as the full video clip after the break.

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Apple pushes iOS 612 with Exchange bug fix

Apple said it was working on a solution for the Exchange bug in iOS 6.1, and that's what it delivered: iOS 6.1.2 has appeared for all devices to address the calendar flaw. The release is targeted and doesn't appear to fix much if anything else, but we'll keep our ears to the ground for more. For now, check for an update in iTunes or on-device to cure at least some of your iOS gear's recent battery woes.

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Verizon won't carry the HTC One, points to the Droid DNA for now

You may have noticed a conspicuous absence in the US carrier plans for the HTC One. Your eyes didn't deceive: once again, Verizon is sitting out the primary launch of an HTC flagship. Just why isn't clear. When asked, Big Red told us it doesn't comment on its device strategy; an HTC spokesperson pointed to the Droid DNA, saying that there was nothing more to announce at present. As such, it's tough to know whether or not Verizon will have another specially-built phone as a consolation prize. While it's hard to complain too vociferously when the carrier already has a 1080p HTC smartphone, those who want the device maker's latest will have to turn to one of the three other major networks in the near future.

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Visualized HTC folding and 'doubledip' colored cases for the One

If you're looking to prop up that incoming HTC One for extended viewing or simply protect it from pavements and other hard surfaces, the company is demoing two different series of cases alongside its new phone. First up, a leather-finish foldable cover will protect corners and edges, with the back folding out to create a horizontal stand for the One. The second option takes a page from the style guide of HTC's Windows Phone 8X with a two-tone plastic cover. Both end pieces (which are a different color to the main part) are removable and exchangeable, adding another color option to the white and black base units. We've also been told that an in-car mount will also be available, but HTC didn't have pricing on any of the new additions just yet. Some older add-ons were on display as well, including a 6,000mAh Battery Bar, Car Stereo Clip and HDMI kit. Check 'em all out in the gallery below.

Zach Honig contributed to this report.

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NTT DoCoMo spring 2013 lineup

Lately, NTT DoCoMo hasn't had to push its customers to LTE so much as give them a gentle nudge. Just half a year after it notched up 4 million customers on its Xi service, the Japanese carrier has already reached 10 million -- no mean feat when it took the carrier a year following the 2010 launch to get its first million. Of course, it's not too difficult to explain just why adoption has been accelerating. Along with expanding coverage and improved speeds, DoCoMo has been releasing LTE phones aplenty to virtually guarantee that customers will move to 4G. Still, we don't see any sign that the trend will stop when the carrier is launching a slew of high-end devices to catch 3G stragglers.

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Stub HTC One carrier pricing revealed

Now that the HTC One is out in the open, you might be wondering where to get one, right? Fortunately, a number of carriers have stepped up: if you're in the UK, you'll find it with LTE on EE "mid-March" for £70 on a 2-year, £41 1GB data plan and at O2 and Vodafone on March 15th, with pricing for the latter two still to come. If you'd prefer an off-contract buy, Clove is selling the 32GB model in black or silver for £425 (plus VAT); pre-orders are open now, with first shipments expected on March 15th.

Stateside, Sprint, AT&T and T-Mobile will also offer 4G versions of the fresh handset -- but none have mentioned pricing or availability, yet. Meanwhile, Canadians will see the One on Bell, Rogers and Telus, and HTC said that that its new flagship would launch in "80 countries over 185 mobile retailers and operators," making it "the largest rollout ever" for the company. Naturally, we'll keep you up-to-date with all those dates and prices the instant we lay eyes on them.

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