Frequently Asked Questions

General Questions

  1. What is the promotion and how do I play?

    Mtn Dew®/Halo® 4 "Unlock & Load With Double XP" is an online code-based sweepstakes promotion. Consumers enter a code found on specially-marked Mountain Dew® and DORITOS® products to bank Double XP matches and to enter for a chance to win prizes. To play, go to www.dewxp.com and follow the online directions to sign-in or register. Each time an eligible individual logs onto the Website using their e-mail address and enters a Code, the Participant will automatically receive the amount of Double XP matches associated with their Code, and a sweepstakes entry.

  2. Who is eligible to participate in the "Unlock & Load With Double XP" promotion?

    Promotion is open to legal residents of the U.S. residing in one of the fifty (50) United States or the District of Columbia who are seventeen (17) years of age or older at the time of participation. For complete details regarding eligibility, please see the Official Rules. Halo® 4 is rated "M" for Mature. May contain Blood and Violence.

  3. When can I play?

    The "Unlock & Load With Double XP" promotion begins October 15, 2012 at 12:00:01 P.M. ET and ends January 31, 2013, at 11:59:59 A.M. ET. Codes are available as long as supplies last. Double XP cannot be used in-game until the release of the game on November 6, 2012.

UTC CODE QUESTIONS

  1. Where do I find codes?

    Look for unique ten (10)-character alphanumeric codes (each, a "Code") underneath orange bottle caps on specially-marked 20 oz., 1 Liter and 2 Liter bottles of Mountain Dew products and 12-pack Cartons of Mtn Dew®, Diet Mtn Dew® and Mtn Dew® Game Fuel®. Participating 20 oz. bottle brands include: Mtn Dew, Diet Mtn Dew®, Mtn Dew Code Red®, Mtn Dew Game Fuel®, Mtn Dew Live Wire®, Mtn Dew White Out®, and Mountain Dew Voltage®. Participating 1 and 2 Liters brands include Mtn Dew and Diet Mtn Dew.Codes can also be found on: (i) specially-marked 2.125 oz and 3.375 oz. bags of DORITOS® NACHO CHEESE, DORITOS® JACKED SMOKEY CHIPOTLE BBQ, DORITOS® JACKED ENCHILADA SUPREME and DORITOS® COOL RANCH® flavored Tortilla Chips while supplies last and for a limited time in some markets; and, (ii) on specially-marked 11.5 oz. bags of DORITOS® NACHO CHEESE and COOL RANCH® flavored Tortilla Chips as well as 10.5 oz bags of DORITOS JACKED RANCH DIPPED HOT WINGS and DORITOS JACKED ENCHILADA SUPREME flavor Tortilla Chips found exclusively at participating Walmart Stores, while supplies last. MEGA XP Codes can be found on specially-marked Mtn Dew® and Diet Mtn Dew® 24-packs at participating Walmart Stores, while supplies last. Not all brands and package sizes may participate or be available in all areas. In addition, Sponsors reserve the right, at their sole discretion, to distribute Codes at various times throughout the Promotion Period through additional means which may include, but not be limited to, the following: (a) on game cards distributed at select sampling sites and events, (b) by e-mail to online subscribers of DEWsletter (subject to the terms and limitations set forth in such e-mail); (c) by text message to consumers who have opted to receive information about Pepsi or Mountain Dew promotions via text message; (d) through retailer specific promotions.

  2. How do I get a "Unlock & Load With Double XP" Code without purchase?

    To receive one (1) free game piece and a copy of these Official Rules, while supplies last, send your name and complete address postmarked on or before January 16, 2013 to:

    DEWXP Promotion
    PO BOX 760012
    El Paso, TX 88576-0012
    Limit one (1) free game piece request per hand-addressed stamped outer envelope.

  3. How do I enter my Codes?

    To enter your Code online, log on to the Website and follow instructions on screen to enter the Code exactly as it appears and click "submit". Each time you enter a valid Code into your Account during the Promotion Period you will receive the amount of Double XP matches associated with each Code and participating codes will automatically be credited with one (1) Prize Entry good for one (1) entry into one (1) sweepstakes drawing of your choice. Codes can be entered on the Website until 1/31/13 and pushed to Xbox LIVE accounts until 3/31/13; at that time, the Double XP matches will be transferred automatically to the Xbox LIVE Account that was last used on by the Participant. If no Xbox LIVE Account has been provided during the Promotional Period, all remaining Double XP matches will be forfeited.

  4. How do I transfer Double XP Matches to my Xbox? Do I "activate" when I load up?

    You can transfer your Double XP matches to Xbox LIVE Gold Accounts for Xbox 360. Once you have banked your Double XP matches via the website, you will have to log into your Xbox LIVE account on the microsite. Then go into the microsite to "push" Double XP Matches to an Xbox LIVE Account. Lastly, log into your Xbox LIVE account and go into multiplayer, your Double XP Matches will begin for the amount pushed to your Xbox LIVE Gold Account. HALO® 4 and Xbox LIVE GOLD REQUIRED (sold separately).

  5. What if I have Double XP ready, but don't want to use it? When does the clock start, is it only during game play? You can bank your Double XP matches on the website. It is up to the Participant of when they want to push/apply their Double XP to their Xbox LIVE Gold account.

  6. Can I use multiple Xbox LIVE Accounts?

    Yes, you can apply Double XP matches to multiple Xbox LIVE accounts, but each Xbox LIVE Account you apply matches to must already be activated in Halo® 4: multiplayer mode. There is a limit of 200 Double XP matches to each Xbox LIVE Account.

  7. If I hit 200 Double XP matches in my Xbox LIVE Account (before I use 750 Codes in my DEWXP Account) then use two Double XP matches playing in game, can I bank two more Double XP matches worth of codes? Or once I hit 200 Double XP Matches in my Xbox LIVE Account is that the maximum number of XP matches that I am ever allowed to accumulate?

    Each Xbox LIVE Account is only allowed to accumulate a maximum of 200 Double XP matches maximum for the entire duration of the Promotion Period. If you use those two Double XP matches, you cannot bank another 2 matches. Each DEWXP Account Member can up to 750 Codes. But when it applies to Xbox LIVE Accounts, there is a maximum cap of 200 Double XP Matches per Xbox LIVE Account.

  8. How many sweepstake prizes can I win?

    There are 10 different prizes in total that you can enter for a chance to win.

  9. Is this set up for US residents only?

    Yes, this is for U.S. residents only who are at least 17 years old.

  10. Can I enter codes under more than one (1) DEWXP Account?

    No. You can only have one (1) DEWXP Account. Limit one Account per person. Each Code can only be used once, subsequent attempts to re-submit or re-use the same Code, will be void. A maximum of 750 Code entries per person/Account are allowed throughout the Promotion Period.

  11. Can I enter or use my codes on any other sites?

    No. Codes are only accepted at www.DEWXP.com.

  12. I got a message saying I've exceeded my total Account limit for Codes. Why?

    You can enter a maximum of 750 valid Codes per person throughout the Promotion Period.

  13. Do I need to keep my Caps/Codes once I enter them?

    It is suggested that you hold onto the Caps/gamepieces for your records.

  14. Where can I view the Codes I've entered?

    The "Dashboard" section of the Website will record all transactions within your Account, including Codes entered, Double XP matches and Entries redeemed. When logged onto your Account you can check your Account History for balances and details.

  15. My Code is not being accepted online, what can I do?

    Please ensure you are typing the Code correctly and not transposing characters (like a zero for an O). Your Code may have been previously entered already.

  16. I received a notice saying my account is frozen. What can I do?

    If you receive this notice, your Account will be unfrozen within 24 hours. You may have entered too many invalid Codes.

  17. I am having trouble reading the code on my game piece. What should I do?

    If you cannot read the Code, call our toll free number - 1.888.889.5329

REGISTRATION QUESTIONS

  1. How do I register for the Promotion?

    Go to www.DEWXP.com (the "Website") during the Promotion Period and follow the on-screen instructions to register for the Promotion. Use your valid e-mail address along with a complete, valid name, address, phone number, password, and date of birth to set up your free Promotion account ("Account"). If you are not an existing Account holder, follow the instructions to register for the Promotion. Registration includes having a complete and valid postal mailing address (street/city/state/zip code) and phone number on file in order to be contacted by mail in the event you are selected as a winner in a sweepstakes. Every Participant will be required to register on the Website. In order to redeem your Double XP matches, you must also have an existing Xbox LIVE Gold membership and have purchased Halo® 4

  2. I received a message saying my email address is already in use. Why?

    If you've previously registered or created an Account with a Pepsi or Mountain Dew brand site, you should be able to sign-in using your valid email address and existing password.

  3. Why do I have to register to participate in this Promotion?

    The Promotion requires registration in order to deliver prizes and contact potential sweepstakes winners.

  4. How can I update my personal information or my Account?

    If you wish to update the information associated with your Account, please visit - https://account.mountaindew.com/pfc/update?ctc=100. Sign-in with your email address and password. You will be able to update your personal information as needed.

SWEEPSTAKES QUESTIONS

  1. How many sweepstakes drawings will there be?

    One (1) drawing from each prize category is scheduled to be conducted on or about February 7, 2013. Odds of winning depend on the number of entries received for each drawing

  2. Can I enter multiple Codes into one sweepstakes prize drawing?

    Yes. You can enter as many Codes as you have available in your Account Balance into one or more sweepstakes.

  3. Can I enter into more than one sweepstakes prize drawing in one day?

    Yes. You can enter into as many drawings as available to you.

  4. I've entered my Codes into a sweepstakes prize drawing and want them back, can I pull them out?

    No. Once a Code is entered into a drawing, it cannot be retrieved.

PRIZE QUESTIONS

  1. What are the odds of winning a Prize?

    The odds depend on the number of entries received for each drawing.

  2. What are the prizes?

    All prizes are listed in our Prizes page. You can also find the Prizes with values in our Official Rules.

  3. Is there a limit on prizes?

    Yes. Limit one (1) prize per person for each prize offered throughout the Promotion Period.

  4. Are there any age restrictions on prizing?

    For most prizes you must be 17+, however for the Xbox LIVE membership you are required to be 18 years of age.

  5. How will I know if I am a prize winner?

    Potential prize winners may be notified by mail/and or email at the address provided at the time of registration on the Website. Each potential Prize winner may be required to sign and return an Affidavit of Eligibility and Liability Release within ten (10) days of the attempted winner notification.

  6. How long does it take to receive the prizes?

    The prize delivery will take approximately 8-10 weeks for delivery.

  7. How do I obtain a winner's list at the end of the promotion?

    You may obtain a winner's list of prizes valued at over $25 at the end of the promotion by sending your request to:

    DEWXP Winners List
    P.O. Box 750299
    El Paso, TX, 88575-0299

    All requests for winner's list should be post marked no later than January 31, 2013.

Bonus Questions

  1. What different types of bonuses award 2 Matches of Double XP?

    There are four different kinds of bonuses that award 2 Matches of Double XP.

    The Dew/Doritos Combo Bonus
    Available: October 15, 2012 – January 31, 2012
    DewXP Accounts will be awarded a special bonus of (2) Double XP Matches if they input any combination of both Mtn Dew and Doritos codes during a single online code redemption submission.

    The Dollar General Bonus
    Available: November 17, 2012 – December 22, 2012
    DewXP Accounts will be awarded a special bonus equal to (2) Double XP Matches if they input a code printed on the receipt from a single Dollar General transaction that has both a Mtn Dew 20-ounce package and a Doritos single serve package on it.

    The Speedway Double XP Promotion
    Available: November 1, 2012 – November 30, 2012
    DewXP Accounts will be awarded a special bonus equal to (2) Double XP Matches if user inputs a code printed on a receipt from Speedway that has 3 of any combination of Mtn Dew 20-ounce packages and Doritos single serve packages from participating Speedway stores during a single in-store transaction.

    The 7-Eleven App Bonus
    Available: October 30, 2012 – December 31, 2012
    DewXP Accounts will be awarded a special bonus equal to (2) Double XP Matches after engaging with the 7-Eleven app and reloading to full supplies after running through initial supplies. In order to reload to supplies to full, the consumer must be in a 7-Eleven and scan both a Mtn Dew and Doritos product. The consumer will then receive a code to bank at DewXP.com. After banking, the consumer will receive their bonus XP Matches.

  2. What different types of bonuses award 12 Matches of Double XP?

    There is one bonus that awards 12 Matches of Double XP.

    The Halo 4 Walmart Package Insert Bonus
    Bonus Available: November 6, 2012 for a limited time only.
    DewXP Accounts will be awarded a special bonus equal to (12) Double XP Matches if they input a combination of codes from a specially marked 24 pack of Mtn Dew or Diet Mtn Dew, specially marked 10.5-11.5 oz Doritos and Halo 4 game package insert codes. Mtn Dew, Doritos and Halo 4 game package insert codes must be banked during a single online code redemption form submission.

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