Ticketing
For any ticketing enquiries please use our Frequently Asked Questions tool. If you cannot find a suitable answer, you can use the 'Send us a question' feature - this is a link at the bottom of each answer.
London 2012 Games Makers/Volunteering in 2012
If you have questions about volunteering, visit the Games Maker website or contact us on 0845 402 2012. Our hours of operation are Monday to Friday 9am to 6pm.
London 2012 shops
Visit the official London 2012 online shop
For general questions and enquiries related to the London 2012 online shop, contact us
View London 2012 Shop locations across the UK (PDF)
Resident helpline
If you live near one of our venues, you can call the Community Relations team with questions or concerns you have about our temporary structures or operations on 08000 722 110, 24 hours a day, seven days a week.
Freedom of Information enquiries
For Freedom of Information enquiries relating to the Olympic Delivery Authority (ODA), view the
Freedom of Information guidance notes
The London Organising Committee of the Olympic Games and Paralympic Games Ltd (LOCOG) is a private company limited by guarantee and is not subject to the Freedom of Information Act 2000. However, you can send a general enquiry to LOCOG and/or the ODA using the details above or the form below.
General enquiries
For general enquiries related to London 2012, please call 0845 267 2012. Hours of operation are 9am-6pm Mon-Fri.
Head Office
London 2012
One Churchill Place
Canary Wharf
London E14 5LN
Tel: 020 3 2012 000
How to complain about ticketing
If your complaint is about tickets, please email the London 2012 Ticketing team or write to them at:
London 2012 Ticketing team
Po Box 798
Manchester
M60 1WU
To complain about anything else
For all other Games-time complaints, you can get in touch with us in a number of ways as detailed below. Please provide as much information as possible to help us deal with your complaint more quickly.
You can contact us:
By phone
Call us on 0808 197 2012. Hours of operation are Monday to Friday 9am–6pm.
By email
Email us at complaints@enquiries.london2012.com or by using the web form below.
In writing
Write to us at: Complaints, Communication and Public Affairs, The London 2012 Organising Committee, 23rd floor, 1 Churchill Place, London, E14 5LN.
If your complaint is about an event you attended we will need the following information:
• Details of event including date, time and venue
• Details of what happened
• Whether you raised your complaint at the time of attending and details of outcome
• Your contact number
Ticketing enquiry?
For any ticketing enquiries, please use our Frequently Asked Questions tool. If you cannot find a suitable answer, you can use the 'Send us a question' feature - this is a link at the bottom of each answer.
