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Get the smart reporting, award-winning photos, trusted team of columnists and second-to-none coverage of the Bay Area that you expect from the San Francisco Chronicle, completely redesigned for iPad.
We're adding new features and updates each week to make The Chronicle app better and easier to use.
San Francisco Chronicle for iPad® features:
- First pick of exclusive content that you can't get anywhere else
- Local news from San Francisco to Wine County to Silicon Valley, including updates throughout the day
- Up-to-the-second, customizable traffic and weather reports
- Dazzling photo galleries and 360-degree panoramas
- Blogs from The Chronicle's team of trusted experts and columnists
- Great entertainment features from the Bay Area's best newspaper
- A seven-day archive of editions for the iPad
All in an exciting, digital format delivered instantly every day to your iPad
Take a Tour
Click here to experience the great features of the San Francisco Chronicle app for iPad (PDF).
HELP & SUPPORT
Do you have questions or comments about your San Francisco Chronicle for iPad? Send us an email about suggestions for content you'd like to see, to report problems or for general help or questions.
Please note: This app requires iOS 4.2 or later. If you are running an older version of iOS, please upgrade to the most recent version.
Frequently Asked Questions:
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What is the San Francisco Chronicle for iPad?
The San Francisco Chronicle for iPad is a new, dynamic, visually rich way to enjoy The Chronicle whenever you want, wherever you are. Download the app by clicking the appropriate button at the top of this page. Chronicle subscribers will be asked to validate their subscriptions in order to access the app at no additional charge. It's included with your subscription. Non-subscribers can enjoy 14 days free.
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How much does it cost?
The app is free if you are already a Chronicle subscriber. Non-subscribers can try the app for free for the first 14 days.
Subscriptions to the app cost $5.99 per month or $59.99 annually.
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I'm a subscriber. How do I get it?
- Follow the link above for subscribers and download the app. You will be asked for your subscription account number, which is located on your renewal notice. If you don't have your account number, you can also validate your subscription by entering the last name, zip code, and phone number on your account.
- Open the app on your iPad and tap on the "$0 Current Subscriber" button
- Then select the option "Validate my subscription to create an iPad login" and follow the prompts on the following page.
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How do I find my account number?
Your account number is located on the top right-hand corner of your renewal notice or call 1-800-840-0268 and a representative will help you.
For general information regarding your subscription, you can contact our Customer Service Center by emailing homedelivery@sfchronicle.com or calling 1-800-499-5700 x7000 Monday through Friday from 6:30 a.m. to 6:30 p.m. Pacific time; Saturday and holidays from 6:30 a.m. to 11:00 a.m. Pacific time; and Sunday from 8:00 a.m. to 11:00 a.m. Pacific time.
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How do I upgrade from the free 14-day free period to a full subscription?
You can purchase a subscription at any time by logging on to http://www.sfgate.com/ipad or by using the "Subscribe" link at the bottom right corner of the San Francisco Chronicle for iPad app.
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How do I cancel this? Can I cancel the paper and still have app access? Can I cancel the app and still have the newspaper?
To change a subscription you purchased through the San Francisco Chronicle, including updating or changing your print delivery options, please call 1-800-499-5700, x7000 or e-mail homedelivery@sfchronicle.com to let us know that you want to make changes. You can elect to have the app only or the print delivery only.
If you purchased a monthly or annual subscription through the App Store, the subscription will automatically renew. To manage or cancel these subscriptions, you must do so through the App Store directly.
On your iPad- Open the App Store and scroll to the bottom of the "Featured" screen
- Select "Account:youremail@email.com" and log in to your account
- Tap "Manage App Subscriptions"
- You will see your subscription for the San Francisco Chronicle for iPad. You can set auto-renewal to "Off" to end the renewal or you can opt to purchase a different subscription timeframe.
- Open iTunes on your computer
- In the "Store" menu, select "View My Account" and log in
- Click the button "Manage App Subscriptions"
- You will see your subscription for the San Francisco Chronicle for iPad. You can set auto-renewal to "Off" to end the renewal or you can opt to purchase a different subscription timeframe.
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Can I use this application on my iPhone?
Unfortunately, the application is not available for the iPhone at this time. You can view an iPhone-friendly version of SFGate.com by going to m.sfgate.com on your Safari browser.
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Can I use the app on multiple devices?
You can activate the app on up to five devices. You will have to activate each device separately using your iPad login. See below for details on how to activate the app for each device.
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How do I activate an additional device?
- Click here to download the app from the App Store on the new device.
- Select the "$0 Current Subscriber" option and choose "Access the app with a current iPad login" from the following screen.
- On the following login page, you will need to enter the email and password you created when you initially set up your account.
- Remember that the email associated with your iPad account will need to be validated before you can enable additional devices. If you attempt to login before validating the account, the system will notify you and a link will appear on the page allowing you to request a new validation email.
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How does the app work with Apple's Newsstand?
With Newsstand, available on Apple's iOS 5, you'll be able to have a daily edition of San Francisco Chronicle for iPad downloaded automatically to your iPad every morning. To use this new feature, there are just a few steps you'll need to follow:
On your iPad- First, sync your iPad with your computer. iTunes will tell you that iOS 5 is now available to install on your iPad. Click "Yes" to update.
- After iOS 5 is installed, go to the App Store on your iPad. Tap "Updates" to see a new version of San Francisco Chronicle for iPad ready to be installed. Tap "Update" to install it.
- You'll notice that our icon has moved. You'll see a new "Newsstand" icon along with the rest of your apps -- one convenient location for all your iPad subscriptions.
- Tap on Newsstand, and you'll see the new San Francisco Chronicle for iPad. Tap to open.
- The app will ask if you want to start using Newsstand and have our daily edition downloaded automatically every morning. Tap "Yes" or "No," depending on your preference.
- If you tap "Yes," a new daily edition will be downloaded to your iPad every morning. If you tap "No," the app will behave as it did before updating. We'll still be updating our Live Edition throughout the day as news breaks -- just tap on "Select Edition" and then tap "Live Edition" to see the most recent news.
- If you want to turn off Newsstand, tap on "Settings," then "Store," then tap "Off" next to the icon for San Francisco Chronicle for iPad.
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How do I print out an article from the iPad?
At this point it is not possible to print an article from the iPad.
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It says my account is locked. What should I do?
A device may become locked after five failed attempts to login or five attempts to create an account with invalid subscription information. If you receive this message and already have an iPad account, use the "Lost Password?" link to retrieve your account information. If you are a subscriber trying to set up your iPad account for the first time and need help identifying your account number, you should contact customer service at 1-800-840-0268 and a representative will help you. Devices will be locked for two hours before they will be allowed to attempt again.
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I have an e-edition login, can I use that on the app?
E-edition subscribers are eligible for free access to the iPad app; however, you will need to create an iPad login the first time you use the app. Your e-edition username will not work on the iPad.
To login in to the app the first time as an e-edition subscriber:
- Follow the link above for subscribers and download the app. You will be asked for your subscription account number. If you do not know your account number, you can call 1-800-840-0268 and a representative will help you.
- Open the app on your iPad and tap on the "$0 Current Subscriber" button
- Then select the option "Validate my subscription to create an iPad login" and follow the prompts on the following page.
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Are Kindle subscribers eligible for free access to the app?
No. At this time only print and e-edition subscribers get a free iPad app subscription.
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I tried downloading the app but got an error about having "already purchased" it
Apple gives this message if you are running an older version of the operating system. The San Francisco Chronicle for iPad requires iOS 4.2 or later. You will need to sync your iPad with your computer and update to the latest operating system.
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The app is taking up a lot of space on my iPad. How do I clear up some room?
The app should delete data automatically after 48 hours. However, if a user finds that the app is taking up an unusual amount of space on their iPad -- anything over 500MB, typically -- there are several things that can help.
First, turn off Newsstand. Newsstand automatically downloads the daily edition to every morning to your iPad for offline reading. Disabling this feature may reduce the amount of space the app takes up on your iPad. Turning off Newsstand is easy: Just go to Settings app, and then tap on "Store" on the left side column. From there, find our application and turn the switch to "Off".
If you'd rather keep Newsstand on, you can clear out old editions directly from the app itself. To do that, open the app, navigate to an edition and tap the "Settings" button in the lower right corner. Tap on "Edition Management", then tap the "Clear all editions" button. After this process is completed, all of the app's editions will be deleted. That should free up a lot of space.
One other sure-fire way to clear out any old edition space would be to reset the app completely. To do that, first make sure to completely close our app by double tapping on the home button, then tapping and holding our icon from the multitasking tray and finally tapping the red minus button. After that, go to the "Settings" app and find our app in the left column and switch the "Reset" button to "On". The next time you open the app you'll see a notice that the app has been reset.
We're working on ways to reduce the app's storage space. Look for an update in the near future.
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