ABOUT TICKETSNOW
How is TicketsNow able to offer so many tickets for so many events?
How do I know that the tickets listed on TicketsNow are authentic?
Where can I check references for TicketsNow?
What are your office hours and location?
How do I contact TicketsNow?
PRIVACY & SECURITY
What is your Privacy Policy?
How do I know that my transaction is secure and that my personal information is protected?
BUYING TICKETS
Where can I review your Sales Terms & Conditions?
What types of payment do you accept?
Do I have to pay sales tax?
How are my tickets shipped?
What are my delivery options and what will I pay?
What is the difference between Instant Delivery and Emailable tickets?
My delivery method shows UPS, how can I track my order?
When can I expect delivery of my tickets?
I purchased tickets from TicketsNow but cannot attend the event. What is your refund/return policy?
What if my event is cancelled?
What if my event is postponed?
What if my tickets are lost or stolen?
Will my seats be together?
Why are my tickets printed on a sheet of paper?
Why does somebody else's name appear on my ticket? Did I receive the wrong tickets?
What does 'comparable' or 'better' tickets mean?
Can I put tickets on hold?
Can I purchase a TicketsNow Gift Card?
I have a TicketsNow Savings Card. Where Can I review its terms of use?
SECTION SEATING FAQ
What is Section Seating
Who are Section Seating resellers?
Am I guaranteed to get a ticket?
Why can't I select a Row or Seat number?
When will my tickets arrive?
SELLING TICKETS
I have tickets to sell. How can I sell them on TicketsNow?
I would like to list my tickets on TicketsNow. Where can I find more information?
Can I send my tickets to TicketsNow to have them sold?
I do not reside in the U.S. but I would like to list my tickets on TicketsNow. How do I do that?
TICKET RESELLERS
What is a ticket reseller?
Why are the tickets on your site listed above face value?
ABOUT TICKETSNOW
How is TicketsNow able to offer so many tickets for so many events?
TicketsNow provides a safe, easy, and convenient way to purchase tickets. We offer consumers access to a large nationwide database of sports, concert, and theater tickets. You will find tickets for nearly every major sporting event and concert on our site.
Tickets listed on TicketsNow come from professional resellers, as well as individual sellers*. All tickets listed on TicketsNow are 100% Guaranteed or your money back.
Please note that on rare occasion tickets may be placed for sale on TicketsNow by Ticketmaster for example when a transaction on Ticketmaster's TicketExchange is subsequently cancelled and Ticketmaster resells the ticket to mitigate a loss it has incurred.
How do I know that the tickets listed on TicketsNow are authentic?
When you buy tickets for select events on TicketsNow, the barcodes on those tickets are electronically validated by Ticketmaster's exclusive barcode verification technology. The original ticket barcodes are cancelled and new, unique tickets are reissued with your name on them. This process guarantees the authenticity of the tickets.
Where can I check references for TicketsNow?
TicketsNow is a founding member of the National Association of Ticket Brokers (NATB), which was organized to promote the highest level of ethics in the secondary ticketing marketplace. We are fully bonded and licensed by the office of the Illinois Secretary of State (License #04-021).
What are your office hours and locations?
Our call center is open daily from 8 am to 10 pm (Central Time). Hours may be extended on game days. Of course, you are free to shop our Web site for tickets 24 hours a day, 7 days a week.
Contact Center (Customer Care and Sales)
TicketsNow
265 Exchange Dr.
Lower Level
Crystal Lake, IL 60014
(800)927-2770
(800)927-2795 (español)
Corporate Headquarters
TicketsNow
3800 Golf Rd.
Suite 125
Rolling Meadows, IL 60008
(815) 444-9800
Hours for our Corporate Office are Monday thru Friday 8 am to 6 pm (Central Time).
How do I contact TicketsNow?
Please click here to view our contact information.
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PRIVACY & SECURITY
What is your Privacy Policy?
TicketsNow is firmly committed to protecting your personal information while you are shopping on our site. Please click here to view our Privacy Policy.
How do I know that my transaction is secure and that my personal information is protected?
TicketsNow ensures a safe, secure customer buying experience. Our offices are equipped with the latest computer technology powered by Microsoft BackOffice SBS. All transactions conducted on our Web site through a secure browser are protected by SSL software, the industry standard and the best software available today for secure online commerce business. All transactions are processed on our secure server with full 128-bit encryption. This means that all of your personal information, including your credit card number, name, and address, cannot be read as the data travels over the Internet. We invite you to shop with confidence knowing that your personal information is protected at all times.
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BUYING TICKETS
Where can I review your Sales Terms & Conditions?
To view our Sales Terms & Conditions, please click here.
What types of payment do you accept?
CREDIT CARD
We accept VISA, MasterCard, American Express, Discover, and the Diners Club card. TicketsNow is fully PCI (Payment Card Industry) compliant. All prices listed are in U.S. Dollars (USD). The billing address will be verified with your credit card company so you must use the exact address where your statements are sent. Should you require that the order be shipped to an alternate address we may require faxed authorization from you. This is done to protect both you and TicketsNow against fraudulent credit card use.
CASH
Cash will only be accepted in person at our Contact Center located in Crystal Lake, Illinois, at 265 Exchange Dr., Lower Level.
PERSONAL CHECK
TicketsNow does not accept personal checks.
CASHIERS CHECK OR MONEY ORDER
Payment by cashiers check or money order may not be available on all ticket orders. If your request can be handled, the tickets may be held for up to 24 hours. The cashiers check or money order must be sent to us using an overnight delivery service. Payment by money order will also be accepted in person at our Contact Center located in Crystal Lake, Illinois, at 265 Exchange Dr., Lower Level. Please contact us for more information.
Do I have to pay sales tax?
Most tickets that we sell are not taxed. We collect tax as required by law. Generally any event that takes place within the Chicago city limits requires that we collect an entertainment tax that is variable up to 9%.
How are my tickets shipped?
All tickets shipped will be done so via an express delivery service. We use UPS express delivery services and we do not require a signature for delivery, however for security purposes we suggest you ship to an address that does requires a signature; such as a business address. It is your responsibility to track your package and to be available to accept the package. You agree to provide us with a secure delivery location. Your expected ticket arrival date is based on the actual date we ship the order.
If your tickets are being delivered as electronic delivery a link to print your tickets will be sent to the email address you provided, once your tickets are confirmed by the seller.
What are my delivery options and what will I pay?
Please note that some orders will require 1-2 days processing time. The delivery method of your order is from the day that we ship the order, not the day the order is placed. All delivery times are subject to availability in your delivery area. Any other special delivery requirements can be quoted as requested.
UPS Second Day Air $14.95
UPS Next Day Air $24.95
UPS Worldwide Saver (Canada/Mexico/Puerto Rico) $29.95
UPS Worldwide Saver (All other International Countries) $39.95
Special Handling Delivery $14.95 (Special Handling can include, but not limited to emailed tickets, will call, pick up from other locations, etc.)
Electronic delivery $4.95 (only available where indicated)
What is the difference between Instant Delivery and Emailable tickets?
Instant Delivery: Because of our relationship with Ticketmaster, we are able to offer Ticketmaster Verified®, tickets for select events. These tickets are electronically validated and the barcodes are reissued to the new buyer. The process of reissuing the ticket does not require intervention from a sales agent and a link to your tickets is sent directly to you within minutes of purchase.
Emailable tickets: We do offer tickets for sale close to event time and if the option is available for the tickets to be emailed, we can provide that service to you. Unlike Ticketmaster Verified, the sales agent must obtain the ticket file from the original ticket seller and then must send it to the customer via email. This type of emailed ticket is not reissued, but is 100% guaranteed to be authentic by TicketsNow.
My delivery method shows UPS, how can I track my order?
Your TicketsNow invoice lists your estimated ship date and the UPS tracking number. You may track your package at www.UPS.com anytime to be sure you are available to sign for the package. If your tracking number is listed as “TBD”, we will send you the tracking number when your tickets are ready to ship. From that point you can track your order. If your tickets do not arrive when expected please contact our Customer Care Department.
When can I expect delivery of my tickets?
All delivery options are based upon the date the tickets ship, not the date you placed the order.
Tickets that are in-hand will ship within three business days of the order being placed. If the event tickets for your order are listed as being available at a later date, they will be shipped by the date noted in the listing.
If you chose the delivery method electronic delivery, it may take up to 48 hours for us to validate and reissue your tickets once they are available. We will send you an email with instructions that will allow you to easily print your tickets from your desktop. Please bring each printed sheet with you to the venue.These are your tickets.
If you choose UPS as your delivery option, we'll send you an email, with a tracking number, when your order is ready to ship. Shipments via UPS Second Day Air will be delivered approximately 2 business days (not including Saturday or Sunday) after your order is shipped. UPS Next Day Air will be delivered the next business day after it ships. If we are unable to ship your tickets in time for this event, we will contact you to set up an alternate delivery method. Please note that some tickets require 1-2 days processing time. All event ticket order delivery times are subject to availability in your area.
I purchased tickets from TicketsNow but cannot attend the event. What is your refund/return policy?
There are no cancellations, refunds, or exchanges on any order for any reason once it has been submitted to us.
If you are unable to use your tickets for an event, we urge you to resell your tickets on our marketplace, and will be happy, if you prefer, to assist you by selling the tickets on consignment on your behalf. If you have tickets you want to sell, you can do so by posting them on TicketsNow.com., which can be accessed here.
What if my event is cancelled?
If an event is cancelled we will provide a full refund for the amount that you paid for the tickets. Refunds are not offered for cancellations due to an act of God (rainout, earthquake, flood, etc.) or if a show is cancelled and refunds are not offered by the box office. Any shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery. Send tickets to: TicketsNow Cancelled Event (Invoice #_________), 265 Exchange Dr., Lower Level, Crystal Lake, IL, 60014. In case of a rainout or strike for a sporting event, no refunds will be made. The refund policy for rained-out events will be determined on a case by case basis by the team or event provider and we will attempt to notify you of what actions should be taken. In all other instances mentioned above we will attempt in every case to obtain a refund from the original seller of the tickets; however, no refund or percentage of refund can be guaranteed.
SPECIAL NOTE ABOUT GOLF TOURNAMENT TICKETS: If you purchased any golf event or golf tournament tickets for a specific day/date and that day/date's session is cancelled due to inclement weather, TicketsNow will NOT provide a refund. Additionally, the ticket is not valid for any rescheduled day or time. The only exception to this rule may be when inclement weather forces a cancellation on the final day of the tournament or event.
SPECIAL NOTE ABOUT US OPEN TENNIS CHAMPIONSHIPS: If you purchase a ticket for a session of the US Open Tennis Championships and the USTA (US Tennis Association) cancels that particular session due to inclement weather, TicketsNow will provide you a full refund for that session ticket (excluding shipping fees); the seller of that US Open session ticket will not receive any proceeds.
In the event that inclement weather causes the USTA to reschedule any US Open Tennis match, tickets for that corresponding session will be honored for that match's rescheduled date and time. A rescheduled match and/or session does not constitute a cancellation.
SPECIAL NOTE ABOUT HOUSTON RODEO: Tickets for certain events, including, but not limited to Houston Rodeo, may include a musical performance as well as other attractions as part of your admission. If there is a change or cancellation to either the musical performance or any other additional attractions, your event ticket remains valid for entry and will not be refunded. Also, if your event ticket is for a sponsored concert series with multiple feature performers, and there is a partial cancellation or change in artists performing in that concert series, TicketsNow will not provide a refund.
What if my event is not cancelled, but instead postponed to a later date? Am I entitled to a refund.
No. If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued for most rescheduled events or postponements. As we are not able to recover our costs on the tickets that we acquired for you, we in turn are unable to offer refunds on postponed or rescheduled events. If you are unable to use your tickets for a postponed or rescheduled event, we urge you to resell your tickets on our marketplace, and will be happy, if you prefer, to assist you by selling the tickets on consignment on your behalf. See "Selling Tickets" below.
What if my tickets are lost or stolen?
When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets.
Will my seats be together?
Yes, the tickets purchased in a single listing will be seated together, unless otherwise noted by the seller under “Notes.” Please review the ticket notes before making your final selection. The term piggy back refers to the same seats numbers but they are in two consecutive rows. Some venues will have even or odd numbered seats that are also consecutive.
Why are my tickets printed on a sheet of paper?
They are valid and 100% legitimate. Each ticket features a unique barcode that is scanned at the gate of the venue, just like a standard hard ticket in which most consumers are accustomed. Make sure you bring these tickets with you to the event as you will not be admitted without them. Simply present your ticket at the gate, the attendant will scan them, and you will be admitted. Do not copy your tickets as the venue will only allow one entry per unique barcode. Make sure you keep your ticket in a safe place and protect it as you would any other ticket.
Why does somebody else's name appear on my ticket? Did I receive the wrong tickets?
These are your tickets. The name that appears may have been the original purchaser of the ticket. Tickets are transferable and these are now your tickets.
What does 'comparable' or 'better' tickets mean?
On occasion, the listing reseller is unable to provide the specific tickets listed (typically because they have been sold elsewhere shortly prior to your order being submitted.) On such occasions, we guarantee the tickets you will receive will be an 'equivalent' (or 'comparable') or 'better' section and row than what you originally purchased. The exact section and row listed on your invoice may not be exactly as shown on your invoice. 'Equivalent' or 'comparable' may be a section with the same vantage point or a mirror image of that vantage point. Better may be a section closer to the stage or closer to the center of the event.
Can I purchase a TicketsNow Gift Card?
TicketsNow Gift Cards make great gifts. TicketsNow Gift Cards can be purchased for any event in denominations of $25, $50, $100, and $500. Visit our Gift Center for further details.
I have a TicketsNow Savings Card. Where can I review its terms of use?
TicketsNow Savings Cards are limited to one per order. Offer cannot be combined with other promotional codes and cannot be used toward prior purchases. TicketsNow Savings Cards can be used to purchase event tickets only and may not be used to purchase TicketsNow Gift Cards and/or parking passes. Offer excludes event tickets priced less than the TicketsNow Savings Card amount. TicketsNow Savings Cards are non-refundable, have no cash value, and have no residual value. Additional restrictions may apply.
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SECTION SEATING FAQ
What is Section Seating?
TicketsNow is pleased to introduce “Section Seating,” our concierge-style event ticketing service. Section Seating listings are unique in that the tickets are not yet available and the reseller is offering to procure the tickets for you in the desired sections or area as noted in the ticket listing information.
Section Seating is not available to Maryland residents.
Who are the Section Seating resellers?
TicketsNow permits a select number of professional ticket resellers to list tickets in an area, section, or a range of sections in advance of having the tickets in hand. These resellers have an established history of meeting the high standards required to be a TicketsNow preferred partner. TicketsNow guarantees that once your order is confirmed, you will receive your authentic tickets in time for your event or your money back - TicketsNow 100% Unconditional Guarantee.
Am I guaranteed to get a ticket?
After you place an order for Section Seating tickets and your order is confirmed by TicketsNow, TicketsNow guarantees that tickets will be procured and delivered in time for your event or your money back – please see our TicketsNow 100% Unconditional Guarantee.
Why can’t I select a Row or Seat number?
Section Seating listings are unique in that the listing reseller does not yet have the tickets in hand. Section Seating listings will include an area, section, or range of sections with the row to be determined (TBD). Once you place your order and it is confirmed, TicketsNow guarantees that tickets will be procured in the area or sections noted in the Section Seating listing and delivered in time for your event or your money back – please see our TicketsNow 100% Unconditional Guarantee.
When will my tickets arrive?
Once tickets have been procured in the area or sections noted in the Section Seating listing and your order is confirmed by TicketsNow, we will send you a Delivery Update email to let you know when you can expect delivery. TicketsNow guarantees that you will receive your authentic tickets in time for your event or your money back - TicketsNow 100% Unconditional Guarantee.
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SELLING TICKETS
If you have tickets to sell, you can offer your tickets for sale on TicketsNow. Simply click here. Once registered you can easily list, edit, and track your ticket listings through your TicketsNow account. We'll send you an email when the tickets sell so you can quickly ship your tickets to the customer and you get paid fast via Direct Deposit or check.
I would like to list my tickets on TicketsNow. Where can I find more information?
Most questions can be answered in our Sellers Reference Guide. Give it a try.
Can I send my tickets to TicketsNow to have them sold?
TicketsNow does not purchase tickets outright from ticket sellers.
Premium Inventory, the preferred resellers of TicketsNow, can often sell your tickets for you and sometimes can buy them from you outright. If you would like to have Premium Inventory sell your tickets for you, please complete a “Tickets to Sell Form.” If Premium Inventory is interested, a representative will contact you within 24 hours. You will receive 85% of the sale price for tickets sold in this fashion. If Premium Inventory is interested in your tickets, they will ask you to ship your tickets to them. Premium Inventory must approve your inquiry before you can send them your tickets.
For tickets sold on consignment, 85% of the sale price is paid to the seller. Consignments are settled on a weekly basis, even if only some of the seller's tickets have been sold. The seller has the right to take his/her consignment tickets back at any time, in which case, the seller is responsible for shipping charges.
Premium Inventory at times will buy tickets outright. Premium Inventory, like any ticket brokerage, buys tickets and then strives to resell them at a higher price. If you wish to sell your tickets and remove your financial risk, the outright price Premium Inventory will pay for tickets generally is between 50% and 75% off the asking retail price. If the market demand for your tickets is low or if Premium Inventory already has sufficient inventory of tickets for your event, it is unlikely to purchase your tickets.. If you would like to attempt to sell your tickets in this fashion, please complete a “Tickets to Sell Form.” Premium Inventory will contact you within 24 hours if they are interested.
I do not reside in the U.S. but I would like to list my tickets on TicketsNow. How do I do that?
Customers who would like to list their tickets on TicketsNow but do not reside in the United States, can complete a "Tickets to Sell Form." Premium Inventory, the preferred reseller of TicketsNow, will then contact you with further details.
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TICKET RESELLERS
What is a ticket reseller?
TicketsNow permits a number of professional ticket sellers to list their inventories on our site. Among our thoroughly screened listing sellers are reputable ticket resellers. A ticket reseller resells event tickets for a price determined by its market value through secondary sellers.
Why are the tickets on your site listed above face value?
Professional ticket resellers and individual sellers generally seek to sell their tickets at prices above face value. This price is known as the ticket's “resale price” or "market value."
Professional resellers obtain tickets from a variety of sources, including season ticket holders and individuals who have extra tickets for events. To obtain these high-demand tickets, resellers typically pay a premium, or a price often well above face value. They then sell these tickets at market value. The market value price for a ticket is determined by many factors including seat location, supply and demand, date and location of event, etc. As an individual, you can also post tickets for sale on TicketsNow.com.
Our ultimate goal is to provide our customers with the greatest selection of event tickets at competitive prices.
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