Whether you're looking for help with your basic GameSpot registered account or a premium GameSpot subscription account, this is the place to get your technical and customer service questions answered.

As a first step, be sure to check the frequently asked questions listed below. If those don't address your question, look to the right for additional resources. While we do make every attempt to immediately answer common questions within the Help Center, the Knowledgebase link to the right also makes it possible to report a problem directly to our customer service representatives.

Top Questions

  • I've forgotten my password. How can I get access to my account again?

    If you have forgotten your password, please visit password recovery center. You will be guided through the process of resetting your password and regaining access to your account.

  • How does Gamespot rate games?

    You can find an in-depth look at our rating system here.

  • I can't log out!

    Clearing your browser's cache and cookies should solve this problem. Please reference Google's guide to clearing browser cache and cookies.

  • When I try to go to the GameSpot home page (www.gamespot.com) all I see is an ad that keeps running in an endless loop. Why?

    GameSpot requires a single cookie to be installed before the home page can be loaded. Please reference Google's guide to enabling cookies.

    If you are unwilling or unable to change your browser settings to let GameSpot install a cookie, you may still access other parts of GameSpot, including the All Games page and the All Updates page.

    If you are allowing cookies, and are still experiencing this error, check the date and time on your computer to verify that it is correct. Cookies are date-sensitive, and an incorrect date can cause this precise type of error.

  • The layout of a page seems broken.

    Most layout problems can be solved by clearing your browser's cache and/or verifying that your browser's zoom setting is set to the default of 100%. If the problem persists, please provide us with a link and screenshot, and notify us in the GameSpot Technical Support Forum.

  • What browsers does GameSpot recommend?

    GameSpot is optimized for modern browsers such as Firefox, Chrome and Internet Explorer 8.

Additional Support Resources

  •  GameSpot Knowledgebase

    Many questions may be answered with this searchable help system. This is also the main method to contact us if you don't find the solution to your problem.

  •  GameSpot Technical Support Forum

    Haven't found the answer to your question or problem? Look in this forum devoted to answering questions about the GameSpot Web site.

  •  GameSpot Terms of Use

    All GameSpot services are covered by these standards of conduct and policies.

 Did You Know? How can I change my username?

We apologize but we are unable to change your username. Changing a username can cause unintended problems in the system, and therefore we only change them for very specific circumstances, which include technical problems or cases where public information needs to be removed from a username. We are unable to change usernames for any other reasons.