Ticketing
For any ticketing enquiries please use our Frequently Asked Questions tool. If you cannot find a suitable answer, you can use the 'Send us a question' feature - this is a link at the bottom of each answer.
London 2012 Olympic and Paralympic Torch Relays
There is lots of information available about the Paralympic Torch Relay and the Olympic Torch Relay available on our website on the following pages http://www.london2012.com/torch-relay/ or http://www.london2012.com/paralympics/torch-relay.
If you were a Torchbearer during the Paralympic or Olympic Torch Relay and have a specific question relating to your participation please email us at info@torch.london2012.com. Please have your identification number to hand.
London 2012 Games Makers/Volunteering in 2012
If you have questions about volunteering, visit the Games Maker website or contact us on 0845 402 2012. Our hours of operation are Monday to Friday 8am to 8pm, and Saturdays and Sundays 8am to 5pm.
Transport
First Group Games
Please contact First Group Games for information on park-and-ride, direct coach services, Blue Badge parking and private coaches.
Website:
http://www.firstgroupgamestravel.com/
Phone: 0844 921 2012
Opening hours: 8am – 8pm Monday to Friday and 9am – 5pm at weekends. These hours will be extended at Games time.
Transport for London
Please contact Transport for London (TfL) for information on travelling around London during the Games. Please don't contact TfL for information on tickets, accommodation, venues, ticket holder transport, the ORN, traffic information, and National Rail/other transport modes (air travel, ferries).
Website:
Phone:
Travel information: 0843 222 1234 24hrs, seven days a week
Oyster card helpdesk: 0845 330 9876 08:00 – 20:00, seven days a week
London Underground customer service: 0845 330 9880 08:00 – 20:00, Monday to Friday
Surface Transport customer service: 0845 300 7000 08:00 – 18:00
For general advice and information on travelling around London during the Games, if you're not travelling to a London 2012 sports event or ceremony, go to the
Get Ahead of the Games website
Thames Clippers
Please contact Thames Clippers for information on their river services.
Website:
http://www.thamesclippers.com/
Phone: 020 7001 2200
Opening hours: 9am to 6pm, Monday to Saturday. From 1 June onwards, 10am to 6pm, Monday to Sunday.
Traveline UK
Please contact Traveline for regional and national travel information by National Rail, coach, and regional bus, ferry and metro.
Website:
http://traveline.info/
Phone: 0871 200 22 33 (calls charged at 10 p per minute from BT landlines)
Opening hours: Usually 7am to 10pm, seven days a week
National Rail Games Travel
Information and support for customers booking via the National Rail Games Travel website.
Website:
http://www.nationalrailgamestravel.co.uk/
Phone: 0844 693 2898 (website support, refunds, bookings, other) and 0844 693 2899 (assisted travel)
Opening hours: 8am to 8pm, seven days a week
City Cruises
Please contact City Cruises for information on their river services.
Website:
Phone: 02077 400 400
Email:
Opening hours: 9am – 5pm, Monday to Friday, and 9am – 4pm at weekends.
London 2012 shops
Visit the official London 2012 online shop
For general questions and enquiries related to the London 2012 online shop, contact us
View London 2012 Shop locations across the UK (PDF)
Jobs, skills, futures
If you are interested in working on the construction of the Olympic Park, call
0845 155 2012 to register your interest for jobs and training.
Resident helpline
If you live near one of our venues, you can call the Community Relations team with questions or concerns you have about our temporary structures or operations on 08000 722 110, 24 hours a day, seven days a week.
Freedom of Information enquiries
For Freedom of Information enquiries relating to the Olympic Delivery Authority (ODA), view the
Freedom of Information guidance notes
. The London Organising Committee of the Olympic Games and Paralympic Games Ltd (LOCOG) is a private company limited by guarantee and is not subject to the Freedom of Information Act 2000. However, you can send a general enquiry to LOCOG and/or the ODA using the details above or the form below.
General enquiries
For general enquiries related to London 2012, please call 0845 267 2012. Hours of operation are Monday – Sunday 8am to 11pm.
Head Office
London 2012
One Churchill Place
Canary Wharf
London E14 5LN
Tel: 020 3 2012 000
How to complain about ticketing
If your complaint is about tickets, please email the London 2012 Ticketing team or write to them at:
London 2012 Ticketing team
Po Box 798
Manchester
M60 1WU
To complain about anything else
For all other Games-time complaints, you can get in touch with us in a number of ways as detailed below. Please provide as much information as possible to help us deal with your complaint more quickly.
You can contact us:
By phone
Call us on 0808 197 2012. Hours of operation are Monday to Sunday 9am–6pm.
By email
Email us at complaints@enquiries.london2012.com or by using the web form below.
In writing
Write to us at: Complaints, Communication and Public Affairs, The London 2012 Organising Committee, 23rd floor, 1 Churchill Place, London, E14 5LN.
If your complaint is about an event you attended we will need the following information:
• Details of event including date, time and venue
• Details of what happened
• Whether you raised your complaint at the time of attending and details of outcome
• Your contact number
Ticketing enquiry?
For any ticketing enquiries, please use our Frequently Asked Questions tool. If you cannot find a suitable answer, you can use the 'Send us a question' feature - this is a link at the bottom of each answer.
