Play-Asia.com Help Desk: Shipping Options and Delivery Times

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Play-Asia.com Help Desk: Shipping Options and Delivery Times

helpdesk

Shipping Options and Delivery Times

Play-Asia.com offeres different shipping options to provide convenience and choice for our customers. During checkout, a list of all available shipping services will be listed including detailed information about the service and shipping lead time.

While we may update our shipping providers from time to time, we basically offer the following shipping types to our customers:

Airmail:

This shipping option is available for smaller shipments with a weight below 2kg. Airmail shipments are carried out through your local post office. Though we ship out all Airmail parcels insured and registered, there is no online tracking facility available for this service. It usually takes around 5 to 14 days for Airmail shipments to arrive to your destination. However, under certain circumstances it can take up to 4-5 weeks.

EMS Speedpost:

EMS Speedpost is the local courier shipment solution from Hong Kong post. The delivery will usually take place through your local post office as well. EMS Speedpost shipments are very safe and usually take only around 2 to 4 days to reach your destination. We will provide a tracking number for all EMS shipments. While there is no global tracking possibility for those shipments, customers can track their parcels online at www.hongkongpost.com as long as the shipment is still in Hong Kong and via the local delivery company once the destination country has been reached. Here are some examples of how to track EMS Speedpost shipments in some countries:

USA - www.usps.com
U.K. - www.parcelforce.co.uk
Germany - www.deutsche-post.de
Australia - www.auspost.com.au

Please bear in mind that the online tracking will only work once the shipment has already reached your country, which usually occurs within 1-2 days after the actual shipping date.

Courier shipment:

For the most urgent shipping needs, we offer courier shipment services via one of the major courier companies, such as UPS or FedEx. Courier shipments usually take just 1-3 days to reach your door step and can be tracked online at any time. A tracking number will be e-mailed to you once your order has been sent.

Note: All shipping lead times are for reference purposes only. In exceptional cases, longer lead times may apply and shipments may be delayed by your local customs office. Play-Asia.com does not offer any guarantee on the shipping lead times listed.

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