Why Your Current Service Desk is Failing Your Business and What to do About It
Service management platforms have a vital role to play, but in most organisations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value. This proves true even in organisations that have migrated to new solutions in recent years. This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how Nimsoft Service Desk delivers on these key requirements.
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The report evaluates mobile development platform (MDP) vendors, the 12 most significant ones were researched, analysed and scored. This report details the findings about how well each vendor fulfils the criteria and where they stand in relation to each other to help application development and delivery (AD&D) professionals select the right partner for their mobile development platform needs. Download whitepaper »
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This executive report, based on surveys of more than 1,000 Global C-suite and mobile executives from 18 industries, will explore the vast opportunities hidden from view. Further, we will show how different groups of organisations—Growers, Opportunists and Experimenters—approach ROI. Finally, we will use the best practices of the most successful organisations in our study, as well as insights gained from analysis of responses to questions in our interviews, to provide a path forward for those organisations wishing to explore new opportunities for greater ROI on mobile. Download whitepaper »
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How do some development projects deliver great applications—meeting expectations, on time and on budget—when most don’t? The secret, it turns out, lies in having both the right team and the right approach. Download whitepaper »
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