Starbucks Gets It: There's No Such Thing as Unskilled Labor
As Toyota also learned, a company prospers when delighting the customer becomes every employee's job.
Steve Denning, ContributorAs Toyota also learned, a company prospers when delighting the customer becomes every employee's job.
Steve Denning, ContributorDetroit native John Varvatos, the designer behind the John Varvatos and John Varvatos U.S.A. menswear lines, has always had a thing for rock ‘n’ roll. A walk into his West 17th St. office is testament to that: Photos of rockers like Jimi Hendrix and Jimmy Page adorn the walls; Slash’s hat sits atop a custom guitar that was signed on the Velvet Revolver photo shoot in L.A. for the John Varvatos Spring 2007 ad campaign. read »
From Safeway parking lots to the lonely London bedroom of pop stars, 2011 was full of the stuff that reminds us how fragile we are. Yahoo! recently published its top 10 news items searched for on its site in 2011.
While you may consider the Penn State scandal condemnable, even personally repulsive, you may actually be guilty of the same behavior. No? Consider how you process communication from your teams, and think again. read »
It's Friday the 13th, and for millions of people, that feels unlucky. Donna Henes, a woman who blogs at HufPo and describes herself as "Urban shaman, eco-ceremonialist, ritual expert and consultant," notes that fear of the number 13 and of Friday the 13th specifically, are the most common superstitions in most of the western world. read »
Who doesn’t appreciate a good tag sale? Rummaging through random assortments of cheap articles and objects is sure to release some endorphins. But why should we have to leave our desks and get our hands dirty to enjoy such a thrifty thrill? This is the twenty-first century and we have the ability to do almost anything online now -- virtually attending tag sales included. Interior designer Sandra Oster recalls the day in late 2008 when she came up with the idea to create Decorator Tag Sale (DTS).[...] read »
Wall Street had a great today, especially financials that rallied across the board. At 4pm JPMorgan was up near 2 percent, Wells Fargo (NYSE:WFC) close to 3 percent, Citigroup over 5 percent, Bank of America close to 4.5 percent, and the Financial Sector SPDR (NYSE:XLF) close to 3 percent. Is this a relief rally, or a turning point for the sector? read »