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E-Mail: na.jobs@square-enix.com

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Square Enix, Inc.
Attn: Human Resources
999 N. Sepulveda Boulevard, Third Floor
El Segundo, CA 90245

Resumés only please.

Internships are not available at Square Enix, Inc. at this time.

Please send all other inquiries to na.jobs@square-enix.com

By submitting materials, you agree to Square Enix's Terms for Submission of Materials

We are currently hiring for the following positions:

• Bi-Lingual Game Master (English/Japanese)
• Senior Database Administrator
• Product Manager - Marketing
• Online Community Relations Representative
• Operations Support Supervisor
• Merchandise Coordinator
• Producer - F2P
• Senior Cloud and MMO Gaming Engineer
• Sr. Product Marketing Manager – MMO/PC Gaming Platforms
• Senior Product Manager - Marketing
• Game Engine Developers (Tokyo, Japan)
• CG Movie Programmers (Tokyo, Japan)

Summary

Responsible for providing in-game customer support and enforcing game rules and policies for our online games while meeting department quality and productivity standards. Provide translation and coordination between support groups in different regions.

Requirements

• Ability to multi-task in fast-paced environment
• Flexibility and willingness to independently navigate areas of unfamiliarity
• Effective oral and written communication skills
• Positive and professional attitude
• Strong word processing and other computer skills
• Independent worker (i.e., takes initiative and works well with little supervision)
• Efficient and productive
• Knowledge of the entertainment software industry
• Japanese language skills and experience working with Japanese corporations (English to Japanese focused)

Essential Duties and Responsibilities

In-Game Support:

• Resolves in-game customer calls via proprietary tools
• Resolve concerns including but not limited to inappropriate language, grief tactics, game errors, and game cheats & exploit issues through investigation of server records
• Review and process disciplinary action on customer accounts in violation of the rules and policies governing our online games
• Stay current on all elements of the project and community through the official website and other resources
• Accurately and concisely document customer call history or disciplinary action through proprietary tools
• Compile a daily report to the shift lead
• Stay up to date with most current rules, policies, and procedures
• Escalate issues to appropriate offices when necessary
• Oversee projects to ensure deadlines are met
• Assumes floor lead responsibilities as need

Translation:

• Translation of documents between English and Japanese (with a focus on English to Japanese translations)
• Bi-lingual coordination between English and Japanese speaking groups
• Interpretation and communication between English and Japanese speaking groups
• And other related duties as required

Education and/or Experience

• High school diploma or equivalent, 4 year degree at an accredited university preferred
• Minimum typing skills 40 WPM
• Able to work various schedules
• Proficiency with MS Office tools
• Ability to quickly learn detailed procedures through flow-charts or e-mail
• Previous experience playing MMORPG titles
• Minimum 1 year front line customer service experience
• 1 year professional translation experience (not required, but a plus)
• Must have integrity and self-restraint
• High-end knowledge of FINAL FANTASY Xl and FINAL FANTASY XIV a plus
• Prior call center experience a plus
• Prior Game Master experience is a plus
• A passion for video games
• Exceptional teamwork skills

Summary

Responsible for the performance, integrity, and security of the Square Enix Platform database infrastructure. Work as a member of the Technology team to ensure production-level database performance and availability. On call as needed to support any service incidents.

Requirements

• An expert understanding of MySQL and other database technologies in a high volume gaming platform environment
• Experience with Linux and e-commerce platform and online game services

Essential Duties and Responsibilities

• Establish procedures for database security, backup replication recovery, and the use of database utilities
• Design logical and physical databases and/or propose changes to physical/logical database designs
• Establish physical database parameters
• Monitor database performance and capacity, proactively addressing potential problems, physical design and implementation of new databases environments
• Provide technical support for database technologies, and involve Square-Enix IT or external vendors as required
• Provide technical advice and counsel to the developers regarding the most complex aspects of database methodologies
• Develop technical specifications for the complex database applications for use by the developers
• Analyze the stored data and make recommendations relating to performance and efficiency of data storage
• Model data to optimize the system layouts

Education and/or Experience

• College degree or diploma in Computer Science/technology, or equivalent experience
• 5+ years experience in database management

Skills and Abilities:

• Expert level knowledge of database technologies
• Diversified knowledge of information technology (hardware, software, methodologies, languages, and standards)
• Able to perform at a high level in high pressure, live production situations
• Clear written and verbal communication
• Analytical, organized, and autonomous
• Able to prioritize and delegate as required
• Able to deliver on deadline

Summary

The Product Manager is expected to manage the marketing of software in all areas of the product marketing.

Requirements

• Ability to multi task in a fast-paced environment
• Flexibility and willingness to independently navigate areas of unfamiliarity
• Effective oral and written communication skills
• Positive and professional attitude
• Strong word processing and other computer skills
• Independent worker (i.e., takes initiative and works well with little supervision)
• Efficient and productive
• Knowledge of the entertainment software industry
• Japanese language skills and experience working with Japanese corporations (not required, but a plus)
• Playing experience and in-depth knowledge on Final Fantasy series and Kingdom Hearts series (not required, but a plus)

Essential Duties and Responsibilities

• Manage products through their entire lifecycle from early design phase through post-launch, managing the P&L; and brand plan
• Work closely with Dept Director/VP on brand development and management. Assist in defining product features and direction, establishing long-term goals and brand metrics for success
• Develop and implement strategic product position, define and set budgets with Dept Director/VP, create marketing plans, and collaborate for all other cross-functional teams to deliver a fully integrated product launch
• Work closely with development teams on product positioning, features, enhancements, and timelines-utilizing market research and other analysis to aid in the development of existing brands and new products
• Plan and develop marketing communications, creative briefs, advertising, promotional and PR programs to enhance sales of product(s). This will include consulting with management and other Square Enix subsidiaries and working directly with outside agencies in strategic planning, creative execution and media planning
• Provide strategic and creative direction to implement packaging, point of purchase and sales collateral design and production while working with outside vendors and internal creative services
• Conduct market research and data analysis to define product positioning, as well as monitor competitive activity, marketing campaign metrics, and identify consumer needs, including post-mortems on releases
• Manage vendor/developer relationships including communication, working with Legal and Business Development on licensing acquiring approvals, and relationship development
• Manage, direct and train the other members of the product management team which includes personnel at the Associate, Assistant and Coordinator level
• Other related duties as required

Education and/or Experience

• Bachelor's degree (MBA preferred or equivalent experience required.)
• Minimum of 5-7 years of marketing consumer brands and product management at a major game publisher or a consumer product company preferred
• Solid training in brand and/or product marketing. (package goods a plus)
• Must have led the development of marketing campaign(s), including strategic development and planning, packaging, leading internal teams and working external vendors
• Must have vendor/agency management experience, particularly pertaining to the launch of new products
• Must have a detailed understanding of media (online, social, broadcast, & print), its role within a games marketing campaign, and experience with "core gamer" targeted brands
• Ability to lead teams to set and achieve products' goals and objectives, without direction reports. Ability to maintain strict confidentially with privileged information, work well with others, handle a high-pressure environment and make sound and timely decisions in a fast paced situations
• Demonstrated management and coaching skills for subordinates
• Ability to work effectively in a collaborative team environment which includes both North American functional counterparts and offshore based production and marketing personnel
• Strong oral and written communication and organizational skills required. Must be articulate and professional
• Basic understanding of game development preferred
• Basic understanding of channel marketing a plus
• Exposure to both US and international marketplaces a plus
• Flexibility with working hours is a plus due to time zone differences with key contacts

Summary

Executes innovative community related activities to retain and attract players. Also works to facilitate the growth and continued success of the player community.

Requirements

• Ability to multi task in a fast-paced environment
• Flexibility and willingness to navigate areas of unfamiliarity
• Effective oral and written communication skills
• Positive and professional attitude
• Strong word processing and other computer skills
• Independent worker (i.e., takes initiative and works well with little supervision)
• Efficient and productive
• Knowledge of the entertainment software industry
• Knowledge of the Massively Multiplayer Online game genre
• Japanese language skills and experience working with Japanese corporations (not required, but a plus)

Essential Duties and Responsibilities

• Executes ideas for activities designed to increase player enthusiasm and focus on player subscription retention
• Prepares reports of activities for review, negotiation, and approval. Creates graphics, screen shots, and back-up data to present concepts. Leads presentations interdepartmentally and via teleconference calls with Japanese office counterparts in order to review and assess the viability of a project. Prepares revisions and modifications as discussed and agreed upon. Prepares final presentations for discussion and approval by appropriate groups
• Works with third party fan sites and provides new screen shots, new content and sets up interviews for incorporation into the web site in order to ensure continued interest in Square Enix products. Provide articles posted on forums posing reader questions and soliciting feedback. Interfaces with development team and provides game specific answers and responses
• Stays abreast of community thoughts and reactions in anticipation of subscriber needs or concerns. Will visit website forums and read player comments and opinions about game play. Reviews subscriber feedback. Will also play game to collect data and verify players' concerns
• And other related duties as required

Education and/or Experience

• Minimum High School diploma or equivalent
• One to two years extensive knowledge and experience with FINAL FANTASY XI, FINAL FANTASY XIV or other MMORPG
• One to two years experience working professionally for an Online Community
• Proficiency with the Microsoft Office suite
• One to two years web design and maintenance experience (not required, but a plus)
• One to two years graphic design experience (not required, but a plus)
• One to two years audio/video editing experience (not required, but a plus)
• Travel and overtime often required

Summary

Operation Support Supervisor supervises day-to-day activities of all Operation Support Agents and the Operation Support Translator. Provides staff with assistance and guidance as well as develops and implements initiatives targeting continuous performance and quality improvements.

Requirements

• Ability to multi task in a fast-paced environment
• Flexibility and willingness to independently navigate areas of unfamiliarity
• Strong word processing and other computer skills
• Independent worker (i.e., takes initiative and works well with little supervision)
• Efficient and productive
• Knowledge of the entertainment software industry
• Fluent in both Japanese and English
• Able to keep data and information confidential

Essential Duties and Responsibilities

• Assesses and evaluates learning solutions by performing quantitative and qualitative root cause analysis
• Researches trends, analyzes data and monitors service performance for the Community and Service division
• Collaborates with department managers, as must review Quality Assurance metrics and ensure a consistent customer experience
• Acts as a communicator between Japan, Europe, and US office to relay any information that impacts online or offline services
• Translates various documents, which consists of news article translation that will be uploaded to a live web site. Additionally, is responsible for updating and maintaining procedures for Information Center and Game Master Groups
• Create, updates and maintains procedures for Operations Support, Information Center and Game Master groups
• Creates and implements "best practices" training
• Leads continuous process improvements to increase efficiency of call center operations to ensure that company goal levels are achieved
• Plans, organizes, and controls resources for optimal delivery of excellent customer service
• Serves as primary liaison between other departments and Operations group
• Spearheads and maintains project plans that outline cost saving analysis and benefits for all process, tool and customer service improvement projects
• Maintains confidentiality of all proprietary information including but not limited to customer account information and network information
• Other related duties as required

Education and/or Experience

• Minimum High School graduate; BA or BS college degree from an accredited college preferred
• 2-4 years call center related experience
• 1 - 2 year of supervisory experience or equivalent combination of education and experience
• 1 year professional Japanese translation experience (not required, but a plus)
• Project Planning skills and experience preferred
• Strong math skills which includes the ability to provide analysis of contact center data required
• Interest or knowledge of the video game industry preferred

Summary

Handles business communications and coordinates with merchandise distributors, retailers, and the Merchandise Department at Square Enix's Tokyo Office

Requirements

• Demonstrated spoken and written Japanese-language skills
• Excellent communication and interpersonal skills
• Adobe PhotoShop/Illustrator skills
• Knowledge and high interest(s) in gaming, comic, and hobby genres area a plus

Essential Duties and Responsibilities

• Communicate with distributors regarding new product offers and order collections
• Relays information to necessary parties to produce and deliver products in a timely manner
• Communicate with the Merchandise Department at Square Enix, Tokyo office to receive product assets, coordinate product logistics from Hong Kong, and discuss future product plans
• Coordinate the creation(s) of merchandise product print ads and any other promotional materials
• Participation in business and consumer events such as E3, San Diego Comic-Con, the New York Comic-con, the New York Toy Fair, and other events to showcase Square Enix merchandise

Education and/or Experience

• Four year degree in marketing or communications from an accredited university is preferred but not required
• High level of interpretation and translation English to Japanese/Japanese to English
• One to two years of event experience as coordinator or similar role

Summary

The Producer - F2P will be responsible for all aspects of external production from managing teams to internal planning and communication throughout the company.

Essential Duties and Responsibilities

• Oversee development efforts on multiple projects keeping product development on schedule, within budget, and to specification
• Collaborate with team leads, team members and management to establish realistic expectations for timelines, budgets and project deliverables
• Facilitate and drive external and internal project team communication
• Run meetings with the project team to discuss status, resolve issues and creatively propose win-win solutions when needed
• Communicate with first parties and others
• Review and provide production feedback on concepts, designs as well as competitive products.
• Review developer milestones, providing feedback and suggestions to the team to insure the highest possible quality game
• Ensure the final product is appropriate for the target audience
• Define and track project to schedule and milestones in all areas of design, art and engineering
• Identify all task interdependencies and coordinate effective use of staff to ensure timely and accurate asset flow
• Provide comprehensive analysis of development tasks
• Other related duties as required

Required Skills, Knowledge and Abilities

• At least 4 years experience as a Producer and/or Associate Producer within game development/production
• Must have shipped at least two games and/or been involved with two projects through a complete development cycle
• Extensive knowledge of game creation methods
• Extensive knowledge of technology used in game creation
• Excellent communication, documentation and editing skills are required
• Attention to detail, timely follow-up and strong organizational skills
• Strong capability to multitask and prioritize
• Excellent Interpersonal, facilitation, communication and project management skills
• Superior organizational and scheduling skills are essential
• Proficiency in MS Office, Excel, Word, Project, experience with bug database tools
• Knowledge of the online gaming / social space

Summary

This is the first and most senior position on a brand new engineering team at Square Enix America. Utilizes experience with high volume product lines on cloud services to make the right technology choices for Company's MMO, Free to Play and Mobile game titles. The person in this position comes in on the ground floor of large acquisition projects and engineers solutions that scale on demand, up to tens of millions of users.

Essential Duties and Responsibilities

• Work with other engineering teams to design and build a complex ecosystem that hosts customer facing games and provides internal business critical features (from a computing menagerie that includes Server, Storage, Network, DB, Web, E-commerce, Security, CDN and Cloud technologies)
• Recommend scalable solutions, both in-house and third party, and implement them transparently to current operations
• Analyze the technical challenges behind new business partnerships and property acquisitions
• Integrate new product lines securely and reliably into current architecture
• Evaluate, recommend and implement cloud solutions and supporting technologies that automate capacity management and speedy provisioning
• Plan and perform extensive pre-launch testing
• Fix services when they break
• Automate *everything*
• Mind-meld with the Senior DBA we are hiring (req already open) and champion the effort to produce overwhelming quantities of the kind of insightful, enterprise-enriching analytics that make us heroes around the company
• Interact closely with members of non-engineering departments to create and release compelling new features and establish cross-team processes
• Help choose new hires and mentor them as the team grows
• Be available for on-call and Tier 3 escalations until the new team and environment settle in
• And other duties as well

Education and/or Experience

• Pertinent B.S. degree plus a minimum of eight years in the Internet trenches
• Experience with architecting, capacity planning and performance tuning large scale systems in a heterogeneous environment
• Experience with building cloud infrastructure: familiar with the various product offerings, best practices for fault-tolerance, scaling, security, backup, disaster prevention/recovery, and monitoring
• Experience deploying at least one gargantuan analytics system (and beating it into submission)
• Familiarity with secondary services that augment the cloud
• Familiarity with the use of CDNs, their implementation, and their hazards
• Experience with at least one highly complex, multi-partner integration project
• Strong experience with managing public-facing Internet applications
• Advanced competency with multiple flavors of Linux or UNIX
• Ninja scripting skills (in multiple environments; be prepared to describe in detail)
• Confidence with scheduling automated utilities for maintenance, deployment, and corrective action
• Strong understanding of security and load balancing mechanisms
• Experience performance tuning relational databases and SQL a plus
• Familiarity with web front end, back end, and content technologies (such as Apache, MySQL, Squid, PHP, Java, JBOSS, CSS, Javascript, AJAX)
• Object oriented programming background desirable (C#, Java, C++)
• MMO server experience highly desirable
• Position located in Los Angeles

Summary

The Sr. Product Marketing Manager will focus on developing, producing, and marketing gaming experiences on MMO (Massively Multiplayer Online) and PC Gaming platforms. This person is a platform expert inclusive of industry, consumer and competitive trends who develops marketing strategies and lead cross-functional teams to deliver marketing campaigns that drive game revenues through single download, subscription and free-to-play business models. Able to work with external agencies and our internal interactive marketing and PR teams to deliver community and content strategies; insuring timely execution of community development goals. Works closely with game producers and developers to impact game quality and consumer interaction with marketing messages within game-play. Lastly, as the primary point of contact to outside platform partners, insures communications, understands partner goals, execution of joint objectives and partner satisfaction to secure best possible exposure for titles and participation in all relevant partner programs.

Essential Duties and Responsibilities

• Develop marketing strategies within the MMO and PC gaming (Steam, Valve, Direct to Drive/Gamefly, Impulse, Amazon) space
• Perform strategic analysis using all available sources of information (consumer & competitive insights, research data, industry sources), to support the decision-making process and strategic direction of the marketing department. Review proposed titles suggested by Business Development or other departments for marketing feasibility and determining support levels
• Develop and optimize sales of single download games and micro-transactions of downloadable content that adds value to game play. Develop pricing promotions, campaigns, and other advertising vehicles; working with sales to insure timely pricing submissions
• Develop and manage asset library for assigned titles. Oversee creation and delivery of assets (trailers, screen shots, logos, etc.) by working with internal departments and external vendors as required. Deliver assets to internal partner organizations and external partners when necessary
• Recommend optimal investment of company resources in content, technology and platforms. Work collaboratively with Business Development team to procure IP for the company
• Manage and optimize marketing budgets. Help analyst forecast by providing industry and product insights and estimates
• And other duties as well

Education and/or Experience

• Business or Marketing degree required. An emphasis on new media and/or MBA a plus
• Minimum four years work experience in digital distribution and online sales and marketing and/or development and publishing of free-to-play, micro-transactions based games
• Demonstrated experience bringing the "voice of the customer" to life through primary and secondary research
• Minimum 10 years experience in defining, evaluating, and defending ROI of marketing initiatives
• Thorough understanding of the evolution of online marketing technologies and strategies
• Strong capabilities with Excel including macros, pivot tables, vlookups, charts and graphs
• Strong modeling and forecasting skills, including practical experience of relevant algorithms preferred
• Experience with analytics software (e.g. Omniture SiteCatalyst, Google Analytics, Eedar, NPD, IGN Metrics) and project planning (e.g. MS Project) is a preferred
• Japanese language skills a plus

Summary

The Product Manager is expected to manage the marketing of software in all areas of the product marketing.

Essential Duties and Responsibilities

• Manage products through their entire lifecycle from early design phase through post-launch, managing the P&L; and brand plan
• Work closely with Dept Manager/Director on brand development and management. Assist in defining product features and direction, establishing long-term goals and brand metrics for success
• Develop and implement strategic product position, define and set budgets with Dept Manager/Director, create marketing plans, and collaborate for all other cross-functional teams to deliver a fully integrated product launch
• Work closely with development teams on product positioning, features, enhancements, and timelines–utilizing market research and other analysis to aid in the development of existing brands and new products
• Plan and develop marketing communications, creative briefs, advertising, promotional and PR programs to enhance sales of product(s). This will include consulting with management and other Square Enix subsidiaries and working directly with outside agencies in strategic planning, creative execution and media planning
• Provide strategic and creative direction to implement packaging, point of purchase and sales collateral design and production while working with outside vendors and internal creative services
• Conduct market research and data analysis to define product positioning, as well as monitor competitive activity, marketing campaign metrics, and identify consumer needs, including post-mortems on releases
• Manager vendor/developer relationships including communication, working with Legal and Business Development on licensing, acquiring approvals, and relationship development
• Manage, direct and train the other members of the product management team which includes personnel at the Associate, Assistant and Coordinator level
• Other related duties as required

Education and/or Experience

• Bachelor's degree (MBA preferred or equivalent experience required.)
• Minimum of 5+ years of marketing consumer brands and 2+ years of product management at a major game publisher preferred
• Solid training in brand and/or product marketing. (package goods a plus)
• Must have led the development of marketing campaign(s), including strategic development and planning, packaging, leading internal teams and working with external vendors
• Must have vendor/agency management experience, particularly pertaining to the launch of new products
• Must have a detailed understanding of media, its role within a games marketing campaign, and experience with "core gamer" targeted brands
• Ability to lead teams to set and achieve products' goals and objectives, without direction reports. Ability to maintain strict confidentially with privileged information, work well with others, handle a high-pressure environment and make sound and timely decisions in fast paced situations
• Demonstrated management and coaching skills for subordinates
• Ability to work effectively in a collaborative team environment which includes both North American functional counterparts and Japanese based production and marketing personnel
• Strong oral and written communication and organizational skills required. Must be articulate and professional
• Basic understanding of game development preferred
• Prior experience in a Japanese videogame company and/or Japanese language skills preferred, but not required
• Exposure to both US and international marketplaces a plus
• Flexibility with working hours is a plus due to time zone differences with key contacts

Now Hiring Game Engine Development Programmers！

Japan's development team is recruiting Game Engine　Development Programmers! Click the banner on the left for details.

 

Now Hiring CG Movie Programmers!

Japan's development team is recruiting CG movie programmers! Click the banner on the left for details.

 

Please use the contact below for questions regarding these positions.
E-Mail: CG-PROG@square-enix.com