Opening Statements
Trust the most experienced
Ed Bott: Microsoft knows enterprise software. Its Exchange server will celebrate its 20th birthday next year, and during that time it has evolved impressively, knocking off some impressive competitors along the way. (Remember Lotus Notes? WordPerfect GroupWise?)
It was natural that Microsoft would move Exchange into the cloud, which they did in 2008. Office 365 is the successor to that service.
Microsoft Exchange has a big-company-only reputation. That might have been true five years ago, but not today. What impresses me most about Office 365 is how it delivers a powerful and sophisticated service in a package that scales from one-person shops all the way up to global enterprises.
Google has done a good job of scaling its free Gmail service into something that a lot of people love. But which company will I trust my business with? It’s no contest: The one with the most experience wins.
Google Apps is a no-brainer
Chris Dawson: Google Apps was designed from the ground up to support business collaboration in the cloud. From the early days of integrating Writely and XL2Web with Gmail six years ago to the modern incarnation complete with full office suite capabilities, a marketplace of integrated third-party apps, and a variety of editions to support key verticals, Google Apps has always focused on enabling people to work together better online. In fact, although Google Apps works quite well as a standalone office suite and cloud storage medium, its native sharing and simultaneous editing features for documents, spreadsheets, presentations, and drawings for a single price in a 100% SaaS environment are where it really shines.
If your business is serious about collaboration and wants the fastest, easiest, least expensive way to get employees working together without any investments in on-premise software or hardware, Google Apps is a no-brainer.
The Rebuttal
Closing Statements
Microsoft knows what businesses need
Handing over control of your company’s email and collaboration infrastructure is a big decision that shouldn’t be made lightly.
Both Microsoft and Google have built impressive online offerings backed by massive infrastructure. Google, as my esteemed colleague points out, believes you should “live in the cloud, promote collaboration in the cloud, and operate in the browser.�
Unfortunately, we live in an imperfect world, where the cloud disappears at inconvenient times, often when you need it most. And those browser-only apps are improving steadily, but they’re still second-rate.
With 20 years of experience in collaboration software, Microsoft knows what businesses need, and Office 365 delivers that enterprise-class product to businesses of all sizes.
This is Microsoft’s core business, and they’re in it for the long haul. For Google, this is still a sideline. Maybe it’ll be around next year, maybe it won’t. I know which company I’d bet my business on.
Different way of doing things
Office 365 is an incredibly useful means of accessing your documents from the browser. Fidelity is good, integration across Microsoft ecosystems is good, and this represents a solid choice for organizations heavily invested in Microsoft infrastructures. The leap to the cloud, after all, is not something that comes easily, especially for large enterprises.
However, Office 365 doesn't give us much that we can't achieve with Microsoft Office and Dropbox. Google Apps, on the other hand, represents a significant transformation in workflow, business processes, and collaborative potential, all administered, provisioned, and managed with total ease from the web. It's a different way of doing things and it isn't the right choice for every organization but can be transformational for those ready and willing to embrace it.
True real-time collaboration, combined with a vast set of integrated third-party applications from the Google Apps Marketplace and mobile device management/integration, make Google Apps a winning choice.
Best bet? Depends
This debate was a bit tricky. Comparing Google Apps and Microsoft's Office 365 can spark a bit of a religious debate. In the end, Ed Bott had the better argument against Christopher Dawson, but the reality is that both of these cloud office suites can work depending on your situation. As many talkbackers noted, Google Apps is better for small businesses based on cost while larger enterprises already invested in Microsoft may find Office 365 the better bet.
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As for the technicalities, I use Office 2010 on all my machines, and if I need to go offline, I can simply download whatever document I'm working on, and know it has full compatibility with the offline Office suite.
But for real day-to-day work it's not even close. Microsoft's apps are far better.
These apps are probably fine for collaboration, but honestly - if you're not in a collaborative heavy business, you're probably fine with a regular office suite, rather than some online thing that will probably take another 30 years to catch up with the full feature set of the offline suite.
Honestly, I'm not very impressed at all with the functionality of the offline apps so far. Google docs is so far behind Microsoft Office it isn't funny, and although I haven't personally tried Office 365, I've heard it's playing catch up as well. Yet these things are somehow supposed to replace their offline equivalents? How?
For my own personal use, I'll just go the Dropbox route and sync my files between my machines. That works fine, and I don't need an internet connection to edit the files, just to sync them.
It just seems like the use cases for online documents are pretty small. Sure, they may make sense to the average tech journalist, but outside of tech journalism? Not so much.
We are currently looking at cloud solutions to reduce cost for our organization and of course looking at Office 365 and Google. To compare the products is not fair, Office 365 is better than what I have today and 50x better then Google. However, Google is cheaper and is it good enough? I would go with Google because I can save operation costs but at what cost to my users and my company? Will my users be as productive as they are today? Not sure, but don't think so because I wasn't when tested Google. Will my legal department laugh at me when I mention I Google? Probably. Will my users be more productive with Office 365? Hard to measure but with the great features such as Lync for IM and Meetings, and new features in Office 2010 and Exchange which are included - I can't imagine not being more productive.
Be interested in hearing the debate and others opinions. I just think it's amazing on what people are willing to give up for price.
I use Google Documents (word processor ) and Spreadsheets (Excel-equivalent) and I see the limitations vis-a-vis the MS equivalents. However, for most daily use both Google Docs are good and download pretty well into MS file formats (have not tried or Open Office). The spreadsheet is fairly advanced and improvements are made to all apps every now and then.
For true independence from a 'home' computer it is no contest -- GD wins hands down. But if this is not a requirement I can see that Office 365 has its merits.
Ed, first you over-reached with your first statement. MS doesn't know squat about the enterprise. If they did, they wouldn't always be the last to the party with new functionality. Exchange is a very robust, serviceable platform suffering from two main drawbacks. One, it is the biggest malware target on the planet and two, the client offerings to access it (Outlook, OWA, ActiveSync, etc) are crap.
And knocking off Lotus Notes and WordPerfect? Are you kidding. The Lotus Notes guys live under a rock! I doubt they know we've reached the 21st century. I doubt most of them even realize they've been working for IBM for the last 17 years! And GroupWise was never going to be a serious contender against the Office/Exchange power axis, because Office single handedly killed WordPerfect.
Google Apps are no better. They look like they were written by high school students for a senior project. They're only good for the most rudimentary tasks. Their fit and finish are awful.
I have not tried Office 365 because I have the office suite at work and at home. Computing in the cloud is not what I want to do. If I need certain data then I can use a USB drive to store it and carry it with me. I am not working on any secret or controlled access apps.
For what most people do, Google Apps is good enough. It's improved a lot just since we've been involved, although there's a ways to go IMO. For the foreseeable future, Office is necessary for a relatively few -- namely those using add-ins critical to their work.
Hopefully, Google Apps will have the benefit of forcing Microsoft to be more competitive in their offering. But as long as I can open, edit, or create documents and spreadsheets and there are no compatibility issues, I'll go with whichever costs the least.
Quite frequently I may not be near an internet connection and need to answer email or continue working on a document. Office 365 gives me that flexibility to get things done, sync to the cloud, and maintain the reliability I expect.
If you had to pick a cloud system, I would steer clear of google. But my preference is desktop applications. They can be triaged at the desktop per user instance if something breaks. If google breaks, everybody is going to the cafeteria while somebody you don't know "works on it."
Any way you slice it, if they promise 99.9% uptime, that means there will be .1% downtime. That is 8.76 hours per year (for EVERYBODY) that you should expect to not be able to use their servers. You don't get to pick those hours because that is an estimate of the time it is broken. It is not necessarily going to be broken for a single user, but for the entire company, or at least that campus...
Scheduled down time is another thing. Google's, or Microsoft's for that matter, estimate of unavailability is not related to the reliability of your ISP, either. If your ISP guarantees 99.9% uptime, they are going to fail for at least 8.76 hours... That is what they expect you to suck up. That does not include the time the water department chops through your outside trunk while doing sewer rehab, or the trunk failure caused by the flash flood that washes out the bridge which supported your ISP's central region backbone. Nor does it include the power surge that mangles a gateway in your closet.
But, most of these outages would not impact a user who had PowerPoint open on the desktop and was working from local files, or even a mapped pe rsonal share.
As for data storage, you are going to trust... who? That's another issue, sort of.
Anyway, if you think that expecting your productivity processes to come to a dead stop for a couple of days a year, and that is a best case scenario, go with either of 'em. There is no choice for NONE, so I picked Office 365.
We all went back to our favorite "Office" and got everything resolved.
"Office" is better software, way better.
Anyway for those who wanted to host their own cloud ms office then you will need a software like ThinServer which can virtualize your windows into multi users system
However, in our 30 person company, we tried GA for almost a year, and it was categorically despised. They claim integration with Outlook, but it's incredibly buggy (for months they had a bug where a random 1% of emails wouldn't appear in Outlook Inboxes, for example), and the GMail UI is just not business friendly. Want to re-send (not forward) an email? Can't. Want to attach an email to an email? Not possible. How about true nested folders (not fake ones that are really labels)? Nuh-uh.
I could go on, but you get the idea. Real businesses need and demand Outlook, for good reason.
Thus Office 365 is a good solution for larger business that host their websites somewhere else; for small businesses both of these offerings are just fine unless a more complex website is preferred, in which case Office 365 is definitely not recommended
Google Apps is good for Small Businesses due to cost savings while O365 is good for medium (>20 empl count) businesses as well as small/med/large enterprises (>500, >5000, > 50000 counts). Ultimately, it is return on investment as measured by licensing costs (or subscription costs to put it right) and maintenance costs (support calls) over a number of years. We can assume VPN costs are equal in either case. If support costs lag subscription costs as in most SB cases, then GA is good. Otherwise, O365 is good. There is another problem with GA though. Advanced features have to be introduced into GA sometime if they want to take it to the next level.
I have no love for Google - they're a profit-motivated corporation after all, but I can't stand MS, their (lack of) ethics, their hostility for their users (which their users, strangely, accept quite happily, from what I can tell) and I think their software is generally of remarkably poor quality given the huge buckets of monopoly profits they have rattling around.
Single sign on and Federated services in its current design is rediculous. Your adding several single points of failure to what should be a simple system... email.
If your not prepared to do the full setup in power shell by hand, you do not have the capability to implement and manage single sign on.. bottom line.
Google apps is nice but come on.. they need to work on their sync tools.
The reality is each of these systems likes to believe that it should be the single source for all that is email for you. They dont make it easy to add multiple accounts, which many people do. Microsofts 365 with single sign on is horrible. While you may get single sign on up and running, just check through the tech notes on email migration... nasty.
Bottom line... if you are considering either of these, check the Knowledge bases and forums for associated problems with the configuration your considering.... make a list and be prepared to discover new ones.. then decide if you want to go through the trouble.
For small upstarts and business' who dont have a heavy investment in IT, G-Apps are hard to turn away from. As long as you have someone else with other applications doing all of your hand out material. Otherwise your proposals and product info would look like dog poo.
I don't know if I would move from Office to G-Apps. The learning curve was treacherous for some of my co-workers in the past.
In the future, G-Apps will be a major contendor, and Microsoft will have to keep stepping up their game. We'll have to see where the battle lines are in 10 years. It will be interesting!
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Best online app solution, not most complicated or full featured...
It does depend on the situation
For small upstarts and business' who dont have a heavy investment in IT, G-Apps are hard to turn away from. As long as you have someone else with other applications doing all of your hand out material. Otherwise your proposals and product info would look like dog poo.
I don't know if I would move from Office to G-Apps. The learning curve was treacherous for some of my co-workers in the past.
In the future, G-Apps will be a major contendor, and Microsoft will have to keep stepping up their game. We'll have to see where the battle lines are in 10 years. It will be interesting!
Google Drive privacy??
Ive personally implimented both ...
Single sign on and Federated services in its current design is rediculous. Your adding several single points of failure to what should be a simple system... email.
If your not prepared to do the full setup in power shell by hand, you do not have the capability to implement and manage single sign on.. bottom line.
Google apps is nice but come on.. they need to work on their sync tools.
The reality is each of these systems likes to believe that it should be the single source for all that is email for you. They dont make it easy to add multiple accounts, which many people do. Microsofts 365 with single sign on is horrible. While you may get single sign on up and running, just check through the tech notes on email migration... nasty.
Bottom line... if you are considering either of these, check the Knowledge bases and forums for associated problems with the configuration your considering.... make a list and be prepared to discover new ones.. then decide if you want to go through the trouble.
Google Docs has shown its better performance on simultaneous editing