What's the best online app solution for your business?

Moderated by Lawrence Dignan | April 23, 2012, 7:00am PT

Summary: The two contenders: Microsoft Office 365 and Google Apps for Business. Which is your organization's best bet? Ed Bott and Chris Dawson debate the pros and cons of each.

Ed Bott
Office 365
or
Google Apps
Christopher Dawson
Best Argument: Office 365
82%
18%
Audience Favored: Office 365 (82%)

Opening Statements

Trust the most experienced

Ed Bott: Microsoft knows enterprise software. Its Exchange server will celebrate its 20th birthday next year, and during that time it has evolved impressively, knocking off some impressive competitors along the way. (Remember Lotus Notes? WordPerfect GroupWise?)

It was natural that Microsoft would move Exchange into the cloud, which they did in 2008. Office 365 is the successor to that service.

Microsoft Exchange has a big-company-only reputation. That might have been true five years ago, but not today. What impresses me most about Office 365 is how it delivers a powerful and sophisticated service in a package that scales from one-person shops all the way up to global enterprises.

Google has done a good job of scaling its free Gmail service into something that a lot of people love. But which company will I trust my business with? It’s no contest: The one with the most experience wins.

Google Apps is a no-brainer

Chris Dawson: Google Apps was designed from the ground up to support business collaboration in the cloud. From the early days of integrating Writely and XL2Web with Gmail six years ago to the modern incarnation complete with full office suite capabilities, a marketplace of integrated third-party apps, and a variety of editions to support key verticals, Google Apps has always focused on enabling people to work together better online. In fact, although Google Apps works quite well as a standalone office suite and cloud storage medium, its native sharing and simultaneous editing features for documents, spreadsheets, presentations, and drawings for a single price in a 100% SaaS environment are where it really shines.

If your business is serious about collaboration and wants the fastest, easiest, least expensive way to get employees working together without any investments in on-premise software or hardware, Google Apps is a no-brainer.

The Rebuttal

Great Debate Moderator

Mike check, pls respond to make sure we're set
testing
Larry Dignan 2 days ago
Ready and waiting!
Just to keep things fair, I'm using a completely neutral browser: Firefox. wink
Ed Bott 2 days ago I'm for Office 365
Here!
Chrome all the way!
mrdatahs 2 days ago I'm for Google Apps

Great Debate Moderator

The pros for these suites
What do you see as the pros of Office 365 and Google Apps?
Larry Dignan 2 days ago
This is enterprise-class software
There's no question that the biggest pro for Office 365 is its long history in the enterprise. This is battle-tested software that big corporations have used and trusted in house for a long time. The cloud versions of Exchange and SharePoint offer the exact same features and security as the on-premises equivalents.

You also get your choice of online or offline access, using a browser or Microsoft Office. As for Google Apps, one advantage is that the Standard version is free. And, of course, it works in a browser, which means you can sit down anywhere and use it. Of course, that's true of Office 365, too. Hmmm...
Ed Bott 2 days ago I'm for Office 365
Neither is a bad choice by any means
I've been a long-time user of Google Apps and I believe it's the most flexible solution for the largest number of businesses. It's greatest strength is its native collaboration potential and integration with Android.

That said, for organizations with heavy investment in Microsoft ecosystems, the integration across on-premise services, Windows Phone, and other platforms is quite strong. The fidelity of documents in Office 365 is a real draw for some people as well.
mrdatahs 2 days ago I'm for Google Apps

Great Debate Moderator

Is it all pie in the cloud?
And what's the downside for both?
Larry Dignan 2 days ago
You get what you pay for
For Office 365, probably the biggest downside is that some of the most advanced features, like SharePoint Workspace, require the expensive Professional Plus version of Office.

For Google Apps, the lack of solid offline access is a real problem, but my biggest misgiving is much more fundamental. This is a company that derives 96% of its revenue from advertising and has serious clouds over it as far as privacy is concerned. Google's also not afraid to kill products when they don't deliver results. Are they committed to Google Apps for the long haul?
Ed Bott 2 days ago I'm for Office 365
Downside? What downside?
If Google Apps has a downside, it's that documents often lack the camera-ready fidelity to which most Office users are accustomed. Of course, the point of Apps is collaboration and producing electronic/web-based content, in which snazzy tables of contents are generally not much of an issue.

For Office 365, the richness of third-party apps, built-in simultaneous editing, and complete ease of collaboration across all tools simply isn't there. The "point and click" simplicity of sharing also isn't there, relying instead on the somewhat kludgy SkyDrive (although the 25GB of storage is very handy).
mrdatahs 2 days ago I'm for Google Apps

Great Debate Moderator

Office 365: Offense or defense?
Microsoft was a bit late with Office 365, will customers be able to leave on-premise Office for the cloud version completely? Or is Microsoft's strategy all about keeping customers in the Office universe?
Larry Dignan 2 days ago
Who says Microsoft was late?
Office 365 is the successor to Microsoft Online, aka Business Productivity Online Suite, which turns three years old this week. (It launched three months before Google Apps came out of beta.) That's three years of steady and very impressive development.

If you look at a Word document or Excel worksheet in the Office 365 web app, it is fully functional, whereas Google Docs are often primitive in their support of advanced features, And one of the best features of Office 365 for corporate customers, in my opinion, is that they DON'T have to move everything to the cloud. Microsoft supports mixed environments of on-premises servers and cloud-based services. For regulated businesses, that's a big deal.

PS: Chris, Office 365 doesn't use SkyDrive. It uses SharePoint storage.
Ed Bott 2 days ago I'm for Office 365
It's not about going "all in" on the cloud
Despite Microsoft marketing rhetoric to the contrary, Office 365 isn't about going "all in" on the cloud. It's about supplementing desktop and on-premise offerings. Office 365 is an add-on. Google Apps was designed from the ground up to live in the cloud, promote collaboration in the cloud, and operate in the browser.

Organizations who are interested in 100% cloud solutions aren't looking at Microsoft. They're looking at Google Apps. Those who don't want to leave Office behind are happy to fill in some gaps with 365.

PS: Thanks for clarifying, Ed...still, though, as you noted, the free version uses a somewhat hobbled version of Sharepoint technologies.
mrdatahs 2 days ago I'm for Google Apps

Great Debate Moderator

Google Apps: For large enterprises?
On the Google Apps side, do you see more traction on the large enterprise side for it? It appears that Google landed a few huge accounts, but is more focused on small and midsized outfits these days.
Larry Dignan 2 days ago
Microsoft and enterprise are synonymous
No one understand the enterprise market like Microsoft, which is why companies like IBM and HP partner with them. Google has done a very good job with the education market and small business, but they have an uphill battle with large enterprises. That's especially true for any enterprise that has to deal with regulatory and compliance issues like the healthcare and securities markets.

If Google wants to be a serious player in this space, they have to step up their game pretty dramatically. Given how entrenched Exchange is, and how well it works in those environments, I find it hard to see what Google can offer that will make people want to jump into the great unknown.
Ed Bott 2 days ago I'm for Office 365
Google Apps definitely has the most traction with SMBs
And that isn't a bad thing - there's actually room in the market here for both.

That being said, Google Apps scales perfectly for very large organizations looking to leverage its superior native collaboration tools without major investments in additional Sharepoint and Exchange technologies. $50/user/year. That's it. No other costs. That's a powerful value prop for large shops who are willing to make the leap to the cloud and the workflows that can be enabled by 100% online collaboration, creation, storage, and sharing tools.

The very large enterprises that Google has managed to capture tend to be fairly progressive organizations where the entrenchment of a particular platform (Exchange) isn't a valid reason to stick with it.
mrdatahs 2 days ago I'm for Google Apps

Great Debate Moderator

Lock-in vs. experience
We hear about enterprise experience a lot---especially on the large company argument. Is that argument really about path of least resistance and being locked into an ecosystem? Pick your vendor---Microsoft, IBM, Oracle, SAP---and customers seem to be more inclined to keep going with their existing system.
Larry Dignan 2 days ago
It's not lock-in if it works
The reason Exchange and SharePoint have prevailed in the marketplace over Lotus Notes and other competitors is because they work, and because the companies that invest in them know they will be supported and will continue to evolve.

IT pros are always willing to consider alternatives if there's a tangible benefit. But saving a few dollars per seat per year is a false economy. There are solid, tangible economic benefits that companies derive from the synergy of the software we're talking about here. If that's lock-in, sign me up.
Ed Bott 2 days ago I'm for Office 365
Key word: Entrenched
We hear about the entrenchment of Exchange more than we hear about enterprise "experience". Of course it's easier for large organizations who have spent years building out Active Directory and related Microsoft-centric infrastructure and services to just layer on a slick web-based way of accessing documents than to make the jump to a completely cloud-based platform.

Google also represents what many see as a security risk, the old, "if it ain't in my datacenter, it ain't secure" myth. And it really is just that: a myth. But it's a powerful perception, especially for enterprises that have invested millions in datacenter facilities and on-premise solutions over the years.
mrdatahs 2 days ago I'm for Google Apps

Great Debate Moderator

The security argument
What about security for cloud productivity suites: Red herring or something to worry about?
Larry Dignan 2 days ago
Yes, security matters
I find it hard to imagine any factor that could be more important, frankly. If you're going to run your business in a cloud-based service, you'd better have rock-solid security on the client and on the server. ??I think both companies have a pretty strong commitment to securing data from outside intruders.

The advantage that the Microsoft-based solution has is that a company can choose to keep part of its enterprise out of the cloud and under its own virtual lock and key. With Google Apps, you're all in. (Gulp.)
Ed Bott 2 days ago I'm for Office 365
Red herring
You don't hear about a Google datacenter getting left on a train or stolen out of a car. Solutions that are inherently designed around and meant to work with desktop software contain the data that make headlines when they are lost or stolen.

I challenge any business to put their physical and logical security measures up against either Google's or Microsoft's for their cloud-based tools and see who is *really* the most secure.
mrdatahs 2 days ago I'm for Google Apps

Great Debate Moderator

Google Apps support going forward
Do you believe that Google Apps will be supported in the long run?
Larry Dignan 2 days ago
Believe? That's a funny word...
Little kids believe in Santa Claus and the Tooth Fairy.

Businesses can't afford to make decisions on what they believe in. They have to spend large amounts of money and anchor their businesses based on software infrastructure they trust. And that trust has to be earned.

Microsoft has two decades of experience in delivering the software that underlies Office 365. It was less than three years ago (July 2009, to be exact) that Google took the beta label off Google Apps. The Terms of Service for Google Apps say that features can be cut with as little as a week's notice. No matter how big or small my company, I certainly wouldn't feel confident.
Ed Bott 2 days ago I'm for Office 365
It's in Google's best interest
It's clear that Google wants to be the web ecosystem of choice for as many users as possible. All the better to deliver those ads to! The stickier Google's services, whether Google+, Google Apps, search, YouTube, or any other offering, the more revenue they can derive from ads.

So yes, Google Apps contributes directly to Google's bottom line in really significant ways, not via the relatively low cost per user but through the overall engagement of an expanding user base and growth in the enterprise. Google struggles to get social right, but they've nailed collaboration software in the cloud - Google Apps isn't going anywhere.
mrdatahs 2 days ago I'm for Google Apps

Great Debate Moderator

Worries re Office 365
What worries you most about Office 365?
Larry Dignan 2 days ago
Will the market notice?
I wish the administrative interface was more user-friendly. I worry that Microsoft can't build a UI that will work for small businesses, who need handholding when setting up a service that is as rich and full-featured as this.

But my biggest worry is that the tech press will continue to do what they always do and ignore a superior product from Microsoft and flog an inferior offering because it's from Google. Ironically, Chris makes my point better than I can, because some of his responses suggest he doesn't know what's in Office 365. (There's no free version, for example.)

This isn't a problem for enterprise customers, who know how to do the proper evaluations. But I fear that a lot of small businesses will find themselves pushed toward the clunky, kludgey Google Apps when something much more useful is available.
Ed Bott 2 days ago I'm for Office 365
No worries, just a better option
Office 365 doesn't worry me. It works well and plays nicely with popular desktop software and backoffice solutions. Great.

However, that doesn't make it the best solution. The name of the game in 2012 is collaboration in a global economy. No matter where you are or where your colleagues are, you should be able to work together seamlessly in the most cost-effective manner possible. You should be able to deploy collaborative services and extend them with any needed third-party applications and even your own apps and APIs. Office 365 can't deliver that. Google Apps can.

The free version of Office 365, btw, is their educational offering, the source of some of their largest deployments to date. I should have been clearer - thanks for the note.
mrdatahs 2 days ago I'm for Google Apps

Great Debate Moderator

UI: Does it matter?
Frankly I'm a bit underwhelmed by both UIs. Can either Google or Microsoft develop a great UI over time?
Larry Dignan 2 days ago
I'm not sure which UI you mean
Google's UIs always look like they were built by engineers in a hermetically sealed lab on Mars, far from human contact.

With Office 365, Microsoft has a brilliant UI in Outlook Web Access. The UI for SharePoint is so filled with options that even I get confused and have to write tutorials for myself. And the administrative portal is clean but technical.

I see signs of hope: Microsoft has shown some real design chops in recent software releases. I'd like to see it evolve more quickly, though.
Ed Bott 2 days ago I'm for Office 365
Of course
Look at the evolution from Office 2003 to 2007. It was tough to transition to the Ribbon for many users, but once accustomed to it, it turned out to be a much better interface in most respects. That only took 4 years .

Google Apps, as Ed points out, has only been around since 2009. In three short years, the interface has advanced in leaps and bounds with great mobile and browser experiences, particularly in the areas of collaboration. In time, the interface will be honed for a variety of hardware, will leveraging improved web standards, and become the norm for web experiences.

It does take time to balance maximum function with elegant form and I agree that both suites have a ways to go. However, from the early days of Writely to now, Google's SaaS approach and its ability to rapidly (or slowly if organizations choose) roll out enhancements and improvements (both in services and UI) will make it a winner among large swaths of users who weren't steeped in Office throughout their careers.
mrdatahs 2 days ago I'm for Google Apps

Great Debate Moderator

Collaboration features
What are the best collaboration features for both sides?
Larry Dignan 2 days ago
Office is professional strength
Google Apps has the virtue of simplicity. I like the ability to build a spreadsheet and fill it with data from a large number of people. But as soon as the tasks get complicated, all bets are off and Office 365 shows its superiority. I hear horror stories about Google appointments that never made it onto a calendar, for example.

Exchange is enterprise-class collaborative software, with world-class email and calendar support that you can access from Outlook or from a browser, and thanks to Exchange ActiveSync it works with every mobile device and third-party client you can imagine.

SharePoint is the dark horse of the package. We use it at my publishing company, both for internal workflow and for sharing with outside contractors. It's awesome, once you scale the learning curve.

Collaborative editing of Office documents is equally strong. When I open a Word document or an Excel worksheet using the web-based interface, it looks right, and if I open it in the associated Office app I get access to kickass revision features and absolute confidence in the end product.
Ed Bott 2 days ago I'm for Office 365
Anytime, anywhere
As the cloud has always promised, the best features of both suites relate to the ability to work anytime, anywhere, with anyone. Microsoft's Lync video conferencing is very strong. When Sharepoint services are layered on, there are some very cool real-time cool features on Office documents; Office's change tracking has always been strong and remains so here.

However, Writely, Google's original acquisition that became Google Docs, was designed from the get-go to enable people to share documents that lived in the cloud and work together on them. Today, many applications available in the Google Apps Marketplace leverage Apps APIs for deep social collaboration across the enterprise. Similarly, the core Apps all allow native, real-time work on everything from diagrams to spreadsheets.
mrdatahs 2 days ago I'm for Google Apps

Great Debate Moderator

Uptime
Does uptime matter and what company---Google or Microsoft---is best equipped to deliver it?
Larry Dignan 2 days ago
It's a toss-up
Any cloud service has potential issues with uptime. Both Microsoft and Google have had their share of hiccups, but I would rate both companies highly on this score. They have the technical chops and the money to keep servers up and running.

But Office 365 has an edge, in my opinion, because it was designed from the start with superior offline support. There are all sorts of reasons why a user might lose access to a cloud service, from business travel to power outages to ISP glitches. But you can keep working on Office mail, calendars, and apps even when offline.

Google is getting better at this, but they still have a long ways to go.
Ed Bott 2 days ago I'm for Office 365
Uptime absolutely matters
Especially for Google Apps since, as Ed points out, it's meant to live entirely off-premise in the cloud.

Both companies are well-positioned to deliver high levels of uptime and both guarantee 99.9%. However, Google's global, homegrown, heavily replicated infrastructure with green datacenters leveraging alternative power sources and powerful load balancing ultimately position it better to stay online at all costs.

Both companies have suffered high-profile outages. It remains to be seen how this will play out as competition between the two heats up further and Microsoft brings more customers to Office 365.
mrdatahs 2 days ago I'm for Google Apps
Ends in:
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Closing Statements

Microsoft knows what businesses need

Ed Bott

Handing over control of your company’s email and collaboration infrastructure is a big decision that shouldn’t be made lightly.

Both Microsoft and Google have built impressive online offerings backed by massive infrastructure. Google, as my esteemed colleague points out, believes you should “live in the cloud, promote collaboration in the cloud, and operate in the browser.�

Unfortunately, we live in an imperfect world, where the cloud disappears at inconvenient times, often when you need it most. And those browser-only apps are improving steadily, but they’re still second-rate.

With 20 years of experience in collaboration software, Microsoft knows what businesses need, and Office 365 delivers that enterprise-class product to businesses of all sizes.

This is Microsoft’s core business, and they’re in it for the long haul. For Google, this is still a sideline. Maybe it’ll be around next year, maybe it won’t. I know which company I’d bet my business on.

Different way of doing things

Christopher Dawson

Office 365 is an incredibly useful means of accessing your documents from the browser. Fidelity is good, integration across Microsoft ecosystems is good, and this represents a solid choice for organizations heavily invested in Microsoft infrastructures. The leap to the cloud, after all, is not something that comes easily, especially for large enterprises.

However, Office 365 doesn't give us much that we can't achieve with Microsoft Office and Dropbox. Google Apps, on the other hand, represents a significant transformation in workflow, business processes, and collaborative potential, all administered, provisioned, and managed with total ease from the web. It's a different way of doing things and it isn't the right choice for every organization but can be transformational for those ready and willing to embrace it.

True real-time collaboration, combined with a vast set of integrated third-party applications from the Google Apps Marketplace and mobile device management/integration, make Google Apps a winning choice.
 

Best bet? Depends

Lawrence Dignan

This debate was a bit tricky. Comparing Google Apps and Microsoft's Office 365 can spark a bit of a religious debate. In the end, Ed Bott had the better argument against Christopher Dawson, but the reality is that both of these cloud office suites can work depending on your situation. As many talkbackers noted, Google Apps is better for small businesses based on cost while larger enterprises already invested in Microsoft may find Office 365 the better bet.

More from "The Great Debate"

43
Comments

Join the conversation!

11 Votes
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The only reason
Cylon Centurion Updated - 5 days ago I'm for Office 365
I can't hop on board the Google Apps train, is because it's Google. They haven't exactly been consumer friendly as of late, and I'm not sure I can trust them anymore.

As for the technicalities, I use Office 2010 on all my machines, and if I need to go offline, I can simply download whatever document I'm working on, and know it has full compatibility with the offline Office suite.
3 Votes
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Google Apps better in limited situations
larry@... 5 days ago I'm for Office 365
There are a few situations, not uncommon, where Google Apps is the easiest thing to do. When you need to work quickly with a distributed group of people and make no assumptions about what software they're running it's great, because it's free and almost everyone has a Google account. This is about the word processing of course; the spreadsheet is primitive and buggy and you can't do anything remotely sophisticated in it. GMail is very good of course and the calendar is passable (when it's not failing to store the event you just spent several minutes creating).

But for real day-to-day work it's not even close. Microsoft's apps are far better.
5 Votes
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Google Apps == SkyDrive
toreoasesino Updated - 5 days ago I'm for Office 365
Google apps just doesn't offer anything even SkyDrive/Office Web Apps don't too, but then for O365 you also have the option of a fully featured & matured Office application suite too. I just don't see what Google Apps offers above even the web-version of Office.
15 Votes
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Top Rated
For me it's about focus
sirtwist99 5 days ago I'm for Office 365 Top Rated
Microsoft builds products and services for businesses and consumers. Google is a search and advertising company that happens to have a few products and services they make available to draw people into their ecosystem so they can show them more ads.
1 Vote
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Neither.
CobraA1 5 days ago I'm Undecided
Well, at the places I've worked so far, neither. At the retail place I worked at, very little is done with any sort of office suite. At the school I worked at, we just pushed the full version of Office.

These apps are probably fine for collaboration, but honestly - if you're not in a collaborative heavy business, you're probably fine with a regular office suite, rather than some online thing that will probably take another 30 years to catch up with the full feature set of the offline suite.

Honestly, I'm not very impressed at all with the functionality of the offline apps so far. Google docs is so far behind Microsoft Office it isn't funny, and although I haven't personally tried Office 365, I've heard it's playing catch up as well. Yet these things are somehow supposed to replace their offline equivalents? How?

For my own personal use, I'll just go the Dropbox route and sync my files between my machines. That works fine, and I don't need an internet connection to edit the files, just to sync them.

It just seems like the use cases for online documents are pretty small. Sure, they may make sense to the average tech journalist, but outside of tech journalism? Not so much.
1 Vote
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Well that's kinda the thing
toreoasesino 5 days ago I'm for Office 365
Office 365 is Office, synced in a cloud....that you could use through a browser too. There're collab options too, but there's nothing stopping you using it like an online file-system replacement for "My Documents" folder. Google docs however....it's all in the browser or nothing.
5 Votes
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I don't get it
HeavyPenny Updated - 4 days ago I'm for Office 365
Is this a debate to see which is better or if the cost savings for going to Google Apps is good enough for my business?

We are currently looking at cloud solutions to reduce cost for our organization and of course looking at Office 365 and Google. To compare the products is not fair, Office 365 is better than what I have today and 50x better then Google. However, Google is cheaper and is it good enough? I would go with Google because I can save operation costs but at what cost to my users and my company? Will my users be as productive as they are today? Not sure, but don't think so because I wasn't when tested Google. Will my legal department laugh at me when I mention I Google? Probably. Will my users be more productive with Office 365? Hard to measure but with the great features such as Lync for IM and Meetings, and new features in Office 2010 and Exchange which are included - I can't imagine not being more productive.

Be interested in hearing the debate and others opinions. I just think it's amazing on what people are willing to give up for price.
6 Votes
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Office365 FTW
bitcrazed 4 days ago I'm for Office 365
My ABM co-founders and I are building our new start-up, using Google docs for all our doc storage and collaboration. They think GD is pretty cool ... largely because they have never tried O365. I, on the other hand, having used both extensively, can assert with full confidence that O365 is LIGHT YEARS ahead of Google Docs in almost every way. using GD feels like using early Wiki sites from 10 years ago. Office365, on the other hand is so close to using Office itself that I use Office365 for more than half my doc editing needs.
0 Votes
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My Users Have Spoken
m0o0o0o0o 3 days ago I'm for Google Apps
Forget the Controller, who saw the price difference and was convinced. My users have been given the chance to try the various tools available to them, and they have overwhelmingly chosen GD.
4 Votes
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Horses for courses
DAS01 3 days ago I'm Undecided
The comparison is not of apples and apples. MS's online app is not standalone, whereas Google Docs is. This point was made by larry@ but needs to be heavily emphasized.

I use Google Documents (word processor ) and Spreadsheets (Excel-equivalent) and I see the limitations vis-a-vis the MS equivalents. However, for most daily use both Google Docs are good and download pretty well into MS file formats (have not tried or Open Office). The spreadsheet is fairly advanced and improvements are made to all apps every now and then.

For true independence from a 'home' computer it is no contest -- GD wins hands down. But if this is not a requirement I can see that Office 365 has its merits.
-8 Votes
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Google Apps for non-profits
Treybeau 3 days ago I'm for Google Apps Below threshold | Show anyway
Non-profits get to use GAs for free. It is a no brainer. 365 doesn't really impress that much anyway.
6 Votes
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Have you seen the differences
terrygore@... 3 days ago I'm for Office 365
Have you actually seen the web based apps compare next to each other? Google Apps looks like a chalk board with basic functions while Office 365 looks like a full blown desktop application with much greater functionality. Plus, Google lost me with all their focus on advertising and the fact that they own a large proportion of all the spam hosting companies across the world.
-2 Votes
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I admit to ignorance about Office 365
hrlngrv@... Updated - 3 days ago I'm Undecided
But I've given Google Docs, Thinkfree, Zoho and EditGrid fair workouts, and I find Zoho to be much better than Google Docs, and EditGrid to be the best of these for an online spreadsheet.
-11 Votes
+ -
What a sorry spectacle
NJSteveK 3 days ago I'm Undecided Below threshold | Show anyway
This battle is like watching George Foreman fight Justin Bieber.

Ed, first you over-reached with your first statement. MS doesn't know squat about the enterprise. If they did, they wouldn't always be the last to the party with new functionality. Exchange is a very robust, serviceable platform suffering from two main drawbacks. One, it is the biggest malware target on the planet and two, the client offerings to access it (Outlook, OWA, ActiveSync, etc) are crap.

And knocking off Lotus Notes and WordPerfect? Are you kidding. The Lotus Notes guys live under a rock! I doubt they know we've reached the 21st century. I doubt most of them even realize they've been working for IBM for the last 17 years! And GroupWise was never going to be a serious contender against the Office/Exchange power axis, because Office single handedly killed WordPerfect.

Google Apps are no better. They look like they were written by high school students for a senior project. They're only good for the most rudimentary tasks. Their fit and finish are awful.
1 Vote
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O365: built for the Enterprise
neha161281@... 2 days ago I'm for Office 365
Love the Integration capabilities of O365 with the Ent. You get to choose whether you want to run all your email online, onpremise or in a hybird mode.
2 Votes
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There isn't anything wrong with Google Apps, They just are not Office 365. Many people use Gmail at home and MS Outlook at work to cover their email because they are full-featured products with a supporting cast of other apps readily available. That trend should continue.
-2 Votes
+ -
Google Apps
sboverie@... 2 days ago I'm Undecided
The biggest problem with Google apps for me is that if you have 2 or more groups who use Google apps then you either have to access one with a browser and access the other with another browser or constantly log out each time you access Google apps.

I have not tried Office 365 because I have the office suite at work and at home. Computing in the cloud is not what I want to do. If I need certain data then I can use a USB drive to store it and carry it with me. I am not working on any secret or controlled access apps.
3 Votes
+ -
No brainer.
mikedees 2 days ago I'm for Office 365
What google is to search Microsoft is to business apps. How am I supposed to trust anything that's perpetually beta and has next to no tech support?
0 Votes
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Google vs. Microsoft
hayneiii@... 2 days ago I'm for Office 365
It is the Evil Empire vs. the road to hell(good intentions). I will go with the evil empire.
-2 Votes
+ -
My experience has been that Google dominates the markets where integrating content into a website is important. How do Microsoft's solutions address scripting, webpage integration, data collection, and the myriad other things I need to build a successful enterprise without having to buy onsite products?
3 Votes
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I would have to go with Office 365
William Farrel Updated - 2 days ago I'm for Office 365
having seen both in use (not on a personal level of use, but at locations I deal with) it seems that from the IT perspective, the Google Apps users aren't as thrilled with it as they once believed they would be. The Office 365 users feel they got everything they where looking for. The biggest "complaints/issues/desires" seem to come from the Google App users wishing it could do "this or that", or some other feature they had before.
3 Votes
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Who in their right mind.........
jhammackHTH 2 days ago I'm for Office 365
could ever hope to argue Google Apps over Office. I mean, even the idiots arguing for Google Apps don't believe it. Google Apps is third rate dog ****, not mention Google knows nothing about servicing business. I'd love to see business try and call Google support. They won't get any. In fact, there has been story after story after story of businesses dropping Google Apps because of a complete lack of support when things go wrong. This does not even mention what a joke Google Apps is compared to Office when it comes to functionality.
-2 Votes
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And Microsoft would offer better support?
jvitous 1 day ago I'm Undecided
I work for a large, multinational company with more than 60,000 desktops. Last year, we migrated to Gmail and Google Apps. Now we are being instructed to stop deploying Office on new builds. When we rolled out Gmail and Google Apps, Google had multiple support people working at all of our larger sites and plants to help with the transition. Microsoft would have...um...wished us well?

For what most people do, Google Apps is good enough. It's improved a lot just since we've been involved, although there's a ways to go IMO. For the foreseeable future, Office is necessary for a relatively few -- namely those using add-ins critical to their work.

Hopefully, Google Apps will have the benefit of forcing Microsoft to be more competitive in their offering. But as long as I can open, edit, or create documents and spreadsheets and there are no compatibility issues, I'll go with whichever costs the least.
2 Votes
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Office 365 FTW
dtrush 2 days ago I'm for Office 365
I've tried both platforms and can say that the richness of Office 365 really works well with its offline counterpart. I believe if you're a power user using the real thing is where it's at. Now with the SkyDrive synchronization between your desktop and Windows Live and it's a really powerful combination.

Quite frequently I may not be near an internet connection and need to answer email or continue working on a document. Office 365 gives me that flexibility to get things done, sync to the cloud, and maintain the reliability I expect.
-1 Votes
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Google drive
jlm123hi 2 days ago I'm for Google Apps
I'm surprised no one mentioned google drive yet. It officially launched today and I have been playing around with it. It added offline support for chrome users *ahem- just like office 365- ahem*. It also added many more file types support more third party apps, a new API, 5x the storage of google docs, and the ability to save ALL of those files offline with the apllication simalar to dropbox's. This same application is for android, windows, Mac, and I think Linux. It will soon be coming to ios devices. This is on top of the current features.
2 Votes
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No, it works like skydrive...
rkwalters@... 1 day ago I'm for Office 365
There is a difference. Office365 uses Share Point. SkyDrive or google drive don't come close to the benefits that Share Point offers.
2 Votes
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Is google apps anything like google docs?
notme403@... Updated - 2 days ago I'm for Office 365
I was just testing google docs within the last hour. I started a presentation and after starting a new slide and inserting a photo, the browser shell locked with the message, "The server is unavailable. Trying to reconnect." Frozen for five minutes, I elected to refresh the page. Lost the insert and the second slide.

If you had to pick a cloud system, I would steer clear of google. But my preference is desktop applications. They can be triaged at the desktop per user instance if something breaks. If google breaks, everybody is going to the cafeteria while somebody you don't know "works on it."

Any way you slice it, if they promise 99.9% uptime, that means there will be .1% downtime. That is 8.76 hours per year (for EVERYBODY) that you should expect to not be able to use their servers. You don't get to pick those hours because that is an estimate of the time it is broken. It is not necessarily going to be broken for a single user, but for the entire company, or at least that campus...

Scheduled down time is another thing. Google's, or Microsoft's for that matter, estimate of unavailability is not related to the reliability of your ISP, either. If your ISP guarantees 99.9% uptime, they are going to fail for at least 8.76 hours... That is what they expect you to suck up. That does not include the time the water department chops through your outside trunk while doing sewer rehab, or the trunk failure caused by the flash flood that washes out the bridge which supported your ISP's central region backbone. Nor does it include the power surge that mangles a gateway in your closet.

But, most of these outages would not impact a user who had PowerPoint open on the desktop and was working from local files, or even a mapped pe rsonal share.

As for data storage, you are going to trust... who? That's another issue, sort of.

Anyway, if you think that expecting your productivity processes to come to a dead stop for a couple of days a year, and that is a best case scenario, go with either of 'em. There is no choice for NONE, so I picked Office 365.
1 Vote
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I am for microsoft
green.chocolate 1 day ago I'm for Office 365
I have been using microsoft office since Version 2003 and I am accustomed to its programs, shortcuts and web services. I am very satisfied and see no reason to switch to another service for now. And I think google is just copying microsoft and other companies. Android, google docs, chrome, google plus, gmail and now google drive are copies of iOS, office, IE, facebook, hotmail and skydrive/dropbox respectively. Anyway, competition is always good for users.
1 Vote
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Google apps is not upto the mark.
sreesiv 1 day ago I'm for Office 365
I have been working with a client who moved the entire office apps and mail system to Gmail and Apps SaaS offered by Google. But what happened thereafter was funny; we all happily followed the words of the admin and started working and collaborating although with dismay due to lack of features and richness. Anyway we were forced to use it, but then the going got tough due to the project getting into trouble with everyone getting involved with heavy amounts of email exchanges, documents, RCAs, specs being rewritten, requirements being changed etc etc :-); and guess what!!! the Google SaaS failed pathetically.

We all went back to our favorite "Office" and got everything resolved. happy
"Office" is better software, way better.
0 Votes
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Data Center
bojanwojan 1 day ago I'm Undecided
To be honest, their servers are hosted in a highly reliable and secure data center. All you need is a browser

Anyway for those who wanted to host their own cloud ms office then you will need a software like ThinServer which can virtualize your windows into multi users system
1 Vote
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If you're a mom and pop shop, and you've never used Outlook before, and you're never going to grow, and you can live with the GMail UI, then I think Google Apps is fine.

However, in our 30 person company, we tried GA for almost a year, and it was categorically despised. They claim integration with Outlook, but it's incredibly buggy (for months they had a bug where a random 1% of emails wouldn't appear in Outlook Inboxes, for example), and the GMail UI is just not business friendly. Want to re-send (not forward) an email? Can't. Want to attach an email to an email? Not possible. How about true nested folders (not fake ones that are really labels)? Nuh-uh.

I could go on, but you get the idea. Real businesses need and demand Outlook, for good reason.
-2 Votes
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On balance, I may favor Office 365 because I own Office Professional Plus but for small businesses, Office 365 is likely not the best solution. It has certain weird limitations. It does not have support -there is weak online support- and a paid solution needs support. In addition, public websites are Sharepoint based and they are extremely limited. Lync is very limited to only web conferences.

Thus Office 365 is a good solution for larger business that host their websites somewhere else; for small businesses both of these offerings are just fine unless a more complex website is preferred, in which case Office 365 is definitely not recommended
1 Vote
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I prefer being able to choose and change my mind on on-prem and in-cloud apps.
0 Votes
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WordStar 2000
Gustaff 1 day ago I'm for Office 365
(because it is 98% Y2K compliant)
4 Votes
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Where's the OneNote love?
mary.branscombe 1 day ago I'm for Office 365
if you want that fast, scrappy, just do it collaboration that Google Docs is supposed to be so good at, try OneNote - hosting your notebook on Office 365 SharePoint or using the OneNote Web app; you get instant live collaboration, co-editing and seamless updates. If you're on a plane, you have your content with you without paying $20 for Wi-Fi. My writing partner and I write thousands of words a year in it. Favourite thing about Office 365? Exchange works just like it did when we had to do the work of running it, but now we do no work. I've run Google Apps too, and it was frustrating to have an interface that was underpowered and different in every tab. And return receipts you have to decline every time you open the message? Hope they changed that before someone went postal. Favourite thing about Google Apps? How it pushed Microsoft to do a good job with OWA.
-1 Votes
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Google Drive privacy??
growson@... Updated - 4 hrs ago I'm for Office 365
After yesterday's launch of the new Google Drive -- which is the storage platform for Google Apps -- I'm more in the O365 camp then I was before. The privacy clause basically says they can "do whatever" with your content to maintain the "service" - including "translating" it (huh?) and other issues. That's not exactly what any serious business, organization, or entity wants to hear. Especially if there's requirements for confidentiality, privacy, etc. I think out-of-the-box, Google Apps provide for an easier collaborative experience but, that doesn't overrule the protection of access/non-disclosure of your data.
1 Vote
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GA good for SB, O365 good for MB/SML Enterprises
calahan 17 hrs ago I'm for Office 365
Others wrote it but I will categorize further:
Google Apps is good for Small Businesses due to cost savings while O365 is good for medium (>20 empl count) businesses as well as small/med/large enterprises (>500, >5000, > 50000 counts). Ultimately, it is return on investment as measured by licensing costs (or subscription costs to put it right) and maintenance costs (support calls) over a number of years. We can assume VPN costs are equal in either case. If support costs lag subscription costs as in most SB cases, then GA is good. Otherwise, O365 is good. There is another problem with GA though. Advanced features have to be introduced into GA sometime if they want to take it to the next level.
-1 Votes
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Google Office better with open standard formats
lightweight Updated - 13 hrs ago I'm for Google Apps
Plus, I think MS could rightly be sued for false advertising. It's not Office 365 - it's Office 362.25 (and counting... down).

I have no love for Google - they're a profit-motivated corporation after all, but I can't stand MS, their (lack of) ethics, their hostility for their users (which their users, strangely, accept quite happily, from what I can tell) and I think their software is generally of remarkably poor quality given the huge buckets of monopoly profits they have rattling around.
1 Vote
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Professional class
owllnet 12 hrs ago I'm for Office 365
Google apps is no match for Office 365, period. So my choice was easy.
0 Votes
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Ive personally implimented both ...
Merrr Updated - 6 hrs ago I'm Undecided
Having worked with both I have to say they each have their down sides. They both suffer from boardroom pie in the sky design. Many features dont work and they really do not function as advertised. Office 365 is great for a small company that has never had exchange before. God help you if you are migrating from and additional exchange box and use sso.

Single sign on and Federated services in its current design is rediculous. Your adding several single points of failure to what should be a simple system... email.

If your not prepared to do the full setup in power shell by hand, you do not have the capability to implement and manage single sign on.. bottom line.

Google apps is nice but come on.. they need to work on their sync tools.

The reality is each of these systems likes to believe that it should be the single source for all that is email for you. They dont make it easy to add multiple accounts, which many people do. Microsofts 365 with single sign on is horrible. While you may get single sign on up and running, just check through the tech notes on email migration... nasty.


Bottom line... if you are considering either of these, check the Knowledge bases and forums for associated problems with the configuration your considering.... make a list and be prepared to discover new ones.. then decide if you want to go through the trouble.
0 Votes
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I've tried both, sharepoint and google docs for sharing documents within my company and the results is sharepoint has made us worry not about the business but about the tool, keep updating, protecting, unprotecting.... in google docs is simple, just join the document and start editing no matter who was/is using it, Office 365 is more of the same without saying microsoft lacks of keeping the users up to date, who uses ie7, ie8 and who ie9? same for office users Google has found the way so all the users stay up to date and have no hardware related problems.
0 Votes
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It does depend on the situation
oldbluegmc50 2 hrs ago I'm for Office 365
I am all for 365, it has the best design and formatting features for all of the basic office products. It gives you a good balance, and allows you to get to your documents when you're no where near an internet connection.
For small upstarts and business' who dont have a heavy investment in IT, G-Apps are hard to turn away from. As long as you have someone else with other applications doing all of your hand out material. Otherwise your proposals and product info would look like dog poo.
I don't know if I would move from Office to G-Apps. The learning curve was treacherous for some of my co-workers in the past.
In the future, G-Apps will be a major contendor, and Microsoft will have to keep stepping up their game. We'll have to see where the battle lines are in 10 years. It will be interesting!
0 Votes
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Sometimes simplicity wins...

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Comments from the floor

  • m_little 2 hrs ago
    I'm for Google Apps
  • It does depend on the situation
    I am all for 365, it has the best design and formatting features for all of the basic office products. It gives you a good balance, and allows you to get to your documents when you're no where near an internet connection.
    For small upstarts and business' who dont have a heavy investment in IT, G-Apps are hard to turn away from. As long as you have someone else with other applications doing all of your hand out material. Otherwise your proposals and product info would look like dog poo.
    I don't know if I would move from Office to G-Apps. The learning curve was treacherous for some of my co-workers in the past.
    In the future, G-Apps will be a major contendor, and Microsoft will have to keep stepping up their game. We'll have to see where the battle lines are in 10 years. It will be interesting!
    oldbluegmc50 2 hrs ago
    I'm for Office 365
  • Google Drive privacy??
    After yesterday's launch of the new Google Drive -- which is the storage platform for Google Apps -- I'm more in the O365 camp then I was before. The privacy clause basically says they can "do whatever" with your content to maintain the "service" - including "translating" it (huh?) and other issues. That's not exactly what any serious business, organization, or entity wants to hear. Especially if there's requirements for confidentiality, privacy, etc. I think out-of-the-box, Google Apps provide for an easier collaborative experience but, that doesn't overrule the protection of access/non-disclosure of your data.
    growson@... 4 hrs ago
    I'm for Office 365
  • Ive personally implimented both ...
    Having worked with both I have to say they each have their down sides. They both suffer from boardroom pie in the sky design. Many features dont work and they really do not function as advertised. Office 365 is great for a small company that has never had exchange before. God help you if you are migrating from and additional exchange box and use sso.

    Single sign on and Federated services in its current design is rediculous. Your adding several single points of failure to what should be a simple system... email.

    If your not prepared to do the full setup in power shell by hand, you do not have the capability to implement and manage single sign on.. bottom line.

    Google apps is nice but come on.. they need to work on their sync tools.

    The reality is each of these systems likes to believe that it should be the single source for all that is email for you. They dont make it easy to add multiple accounts, which many people do. Microsofts 365 with single sign on is horrible. While you may get single sign on up and running, just check through the tech notes on email migration... nasty.


    Bottom line... if you are considering either of these, check the Knowledge bases and forums for associated problems with the configuration your considering.... make a list and be prepared to discover new ones.. then decide if you want to go through the trouble.
    Merrr 6 hrs ago
    I'm Undecided
  • Google Docs has shown its better performance on simultaneous editing
    I've tried both, sharepoint and google docs for sharing documents within my company and the results is sharepoint has made us worry not about the business but about the tool, keep updating, protecting, unprotecting.... in google docs is simple, just join the document and start editing no matter who was/is using it, Office 365 is more of the same without saying microsoft lacks of keeping the users up to date, who uses ie7, ie8 and who ie9? same for office users Google has found the way so all the users stay up to date and have no hardware related problems.
    pescamillam 6 hrs ago
    I'm for Google Apps

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