Delays. If you have a complaint about your flight being delayed, cancelled or postponed then you must take that up with the airline with which you booked. Unfortunately, we at NATS can’t provide any information on decisions taken by airlines about the operation of their aircraft.
Airport operations. If you are concerned about whether an airport is operating or not, for example in adverse weather conditions, then you must contact the airport for information (see below for links details).
Airspace developments. NATS is required under our licence from the Civil Aviation Authority to ensure the safety and efficiency of the UK airspace system. We conduct a rolling programme of airspace development where we believe change is necessary in order to maintain safety and reduce delay as air traffic continues to grow.
For more information contact the CAA.
Introduction to Air Traffic Control
An explanatory film about Air Traffic Control
NATS’ Performance
The Airline Group
The Airline Group, which owns 42 per cent of NATS, comprises:
Useful links
Airports where NATS provides a service. The following links are for airports where NATS provides an air traffic control service. All other airports or aerodromes take their air traffic control service from another company.
- BAA Airports (http://www.baa.com/) :
- Gatwick Airport
- London City Airport
- London Luton Airport
- Manchester Airport
- Birmingham Airport
- Bristol Airport
- Cardiff Airport
- Belfast International Airport
- Farnborough Airport
Miscellaneous:
- Airlines - a useful listing of airline websites.
- Civil Aviation Authority – regulates NATS and is responsible for airspace policy.
- Flying Matters – seeks to balance the debate about aviation.
- Sustainable Aviation – reflects how the aviation industry is addressing environmental concerns.
- Civil Air Navigation Services Organisation (CANSO) – the global voice of air navigation service providers.
- Eurocontrol – for information about air traffic control across Europe.
- International Civil Aviation Organisation (ICAO) – an agency of the United Nations which codifies the principles and techniques of international air navigation.