frequently asked questions
FAQs for CigarAficionado.com
- Why should I register with CigarAficionado.com?
- How do I register with CigarAficionado.com?
- I think I am registered with CigarAficionado.com, but I can't access cigar ratings or
- the Cigar Insider.
- How can I contact CigarAficionado.com regarding problems?
- How do I change my email address?
FAQs for Cigar Insider
- How do I subscribe to Cigar Insider?
- I am registered with CigarAficionado.com, but I can't access the Cigar Insider.
- I am not getting my email alerts telling me when the latest Cigar Insider is live.
- I received an email that Cigar Insider was available. I clicked the link and Adobe Acrobat doesn't launch. How do I view the document?
- When printing the document, the fonts don't look right or the text is misaligned on the printed pages. How do I print the document properly?
- Where do I go to find out more information about Adobe Acrobat?
- How do I change my email address?
- I would like to cancel my Cigar Insider subscription.
Q. Why should I register with CigarAficionado.com?
A. Registering will give you access to a number of benefits, including:
- Our database of more than 13,000 cigar ratings, conducted blind, by our panel of experts.
- Search cigar ratings by price, country, score, size, wrapper style and more.
- Comment on all our stories.
- Interact with our editors in the blogs section for expert cigar advice.
- Keep track of your favorite cigars in your personal humidor.
Q. How do I register with CigarAficionado.com?
A. Click here or go to: http://www.cigaraficionado.com/user/register
Q. I think am registered with CigarAficionado.com, but I can't access the Cigar Insider.
A. If you’re having trouble logging in to your CigarAficionado.com account, you can click here to reset your password. Still having trouble viewing the ratings? Click here.
The Cigar Insider newsletter is a completely separate subscription. Click here to subscribe.
Q. How can I contact CigarAficionado.com regarding problems?
A. Send an email to customer service.
Customer service hours are Monday-Friday, 9:00am-5:00pm EST. If possible, please include your password and the email address we have on file in your email. We will try to respond to your email request within 2 business days.
Q. How do I
change my email address and/or password?
A.
In order to change your email address and password for
your CigarAficionado.com registration, click here.
Keep in mind, this will not change your email address for your Cigar Insider subscription. That's a separate publication. See below.
FAQ's for Cigar Insider
Q. How do I subscribe to Cigar Insider?
A. Cigar Insider is an e-newsletter from the editors of Cigar Aficionado, published twice a month. Click here to subscribe.
Q. I am registered with CigarAficionado.com, but I can't access the Cigar Insider.
A. Cigar Insider newsletter is a separate subscription. You can click here to
subscribe. You will receive an email notification when each issue (twice a month) is available.
Q. I am not
getting my email alerts telling me when the latest Cigar Insider is
live.
A. Make sure that we have your
correct email address by updating
your email preferences here. If you are signed up and still not receiving the emails, it is likely
that our email notifications are being blocked by your personal email
settings, or by your email service provider through some sort of spam
filter. Unfortunately, reputable, opt-in mailers such as ourselves are
often lumped together with spammers as internet services providers
attempt to curb the spam epidemic. Please try adjusting the security
settings on your PC and/or please contact your email service provider to
have them modify their security settings so that you can continue to
receive the email notification (from cigaraficionado_com_@xmr3.com).
Q. I received an
email that Cigar Insider was available. I clicked the link and Adobe
Acrobat doesn't launch. How do I view the document?
A. Make sure that you have the Adobe Acrobat
plug-in properly installed for your browser. If you aren't familiar with
installing plug-ins for your browser, please visit
Adobe's support page. If you continue to have
problems, email us at caonline@mshanken.com.
Q. When printing the
document, the fonts don't look right, or the text is misaligned on the
printed pages. How do I print the document properly?
A. If you're using Windows, you can click "print as
image" on your "Print" options box. Mac users should set their Adobe
Acrobat print preferences to "print as an image."
Q. Where do I go to find out more information about Adobe Acrobat?
A. You can get more detailed help on Adobe's support page
Q. How do I
change my email address?
A. You can manage your account and change your
email address by going to our Customer
Care page.
Q. I
would like to cancel my Cigar Insider subscription.
A.You can cancel your account by calling
800-601-9463 or email ISOcustserv@cdsfulfillment.com.
Your access to the site will expire at the end of the month. You will
receive a credit on the unused portion of your service.