Customer Support

Customer Support


At EB Games we want your online experience to be absolutely amazing and we strive to make sure you can find what you need easily and without hassle!

This however sometimes does not go to plan and we really want to know if you have any issues when using our website or visiting our stores.

So we can better understand how we can help, please choose the topic to the left that best matches your needs.

For major issues or urgent enquries please feel free to contact our Customer Support Hotline on
133 930 - Mon-Fri between 8am-6pm AEST.

How can we help you?
Online Purchasing Enquiries
I have a question about my order
I want to change my order or personal details
I want to cancel my order
How do you package your products for shipping?
How long will it take to ship to my location?
How do I place an order or a preorder?
In what ways can I pay for my order?
I am having issues with using my credit card on your site
Has my payment gone through?
Where are the products I ordered?
My product bought online is damaged or doesn’t work
I want to return a product I bought online
I have a question about your privacy policies
I want to make a comment about an experience with a customer service staff member
Why can’t I ship a product that contains a Lithium Ion battery by air?
My question wasn’t listed
Product Information
Trade In and Preowned Information
Product Warranty Information
Store Enquiries & Feedback
Website Feedback & Information
General & Corporate Information
Events Information

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Contact Us - 13 39 30

© 2012 Electronics Boutique Australia Pty Ltd.

 
 
Estimated Shipping Cost
When ordering from EB Games, you have two different Shipping Options:

Standard Shipping
 Fast and reliable, but a bit slower than Express Shipping. Great if you’re not in a hurry!
Express Shipping
 Warp-speed delivery! Need that hot new game NOW? This is the option for you!
Your order contains one or more items that are available now, as well as one or more items that are not yet avaiable.

To make sure you receive your items in the fastest possible time, we have split your order into seperate orders.
Not available for Express Delivery - click here to see why
* The amounts displayed here are an estimate based on the entered postcode details. This estimate does not take into account factors such as Delivery Insurance. Final details can be obtained through the checkout.

Australia Post have recently announced restrictions which dis-allow the transport of items containing Lithium Ion batteries via their Air Express Service.

Unfortunately, as the address you have entered is only serviced by the Air Express service, we regret to inform you that the following items cannot be delivered to you as they contain Lithium Ion batteries:

  
For more information, contact our Customer Service Department on 1300 111 222