Service Requests

REQUEST WARRANTY SERVICE:

Contact a Dream Home Specialist: 1-800-376-4663

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Should you need to request warranty service, please submit the appropriate service request below and our Customer Relations team will be happy to assist you. Please understand that while we consider every request to be important, we reserve the right to classify service requests in order to provide the best possible service to all of our customers.

Standard Service Request: For non-emergency warranty service requests.
Touch-Up Request: To request your one-time interior drywall and trim courtesy touch-up.
Urgent Service Request: For priority service requests; please see below for more information on additional emergency service contacts

Emergency and Priority Warranty Service Requests:
If you have an emergency in your home that requires immediate attention, our team is ready to assist you. Examples of emergencies include flooding, gas leaks, potential fire hazards, threats to your personal safety or having no heat in extremely cold temperatures.

For an Emergency Request Call Our Customer Relations Team:
During Standard Business Hours: (8 am to 4 pm EST): 770-907-3400 or toll free at 866-252-2202
After Standard Business Hours: 770-703-2365 or toll free at 888-703-2365
Calls after standard business hours will be routed to our answering service who will contact a member of our Quality Team to assist you.

We are also available to assist with priority requests. Examples of priority issues include a roof or basement leak that has not resulted in flooding, electrical problems resulting in loss of power or having one HVAC unit not operational in extremely hot or cold temperatures. For a priority request, please submit an Urgent Service Request or call our Customer Relations Team.

Standard Request Form
Touchup Request Form
Urgent Request Form

First Name

Last Name

Street Address

City

State

Zip Code

Best number to reach you

Home Phone

Work Phone

Other Number

Neighborhood and Lot#

Date of Closing

For homes under 60 days old, please tell us which builder was assigned to your home.

Please choose the first item for which you are requesting service.

Briefly describe your first request and the location.

Please choose the second item for which you are requesting service.

Briefly describe your second request and the location.

Briefly describe your third request and the location.

Briefly describe your fourth request and the location.

Briefly describe your fifth request and the location.

I agree that I have read the 5-20 Warranty Overview of Coverage.

During the first year, it is normal for some minor cracks and separations to appear in the drywall and trim on the interior of your home. These cracks and separations are caused by expansion and contraction that occur as the home goes through the initial heating and cooling cycle. As a courtesy, we will provide the following service one time during the first year after closing:

1) Recaulk interior trim separations which are 1/16" or greater
2) Repair nail pops where the head breaks through the finish of the drywall
3) Repair drywall cracks which are 1/16" or greater
4) Repair separations of corner bead
5) Adjust interior doors that stick or do not latch properly

Minor blemishes in the drywall and inconsistencies in the finish of painted surfaces will not be addressed. Areas where repairs are made will be repainted as necessary. Please note that an exact match of paint color is not possible. Re-cracking of drywall and trim subsequent to this service will not be addressed.

Your touchup may require an entire workday or more to perform. All appointments are scheduled Monday through Friday.

First Name

Last Name

Street Address

City

State

Zip Code

Best number to reach you

Home Phone

Work Phone

Other Number

Neighborhood and Lot

Date of Closing (Touchup is available one time during the first year.)

Our Courtesy Touchup may require an entire work day or more to perform. Please enter the first date, at least two weeks out, that would be most convenient for you. All appointments will be scheduled Monday through Friday.

Please enter a second date to allow for scheduling conflicts with our trade partners.

Your touchup may require an entire workday or more to perform. All appointments are scheduled Monday through Friday. I have read, understand and accept the terms of the one-time interior touchup noted above.

First Name

Last Name

Street Address

City

State

Zip Code

Best number to reach you

Home Phone

Work Phone

Other Number

Neighborhood and Lot #

Basement Leak Priority Request. Please provide a brief description of the problem.

Gas Leak Priority Request

Is the gas leak inside the home or outside?

If the gas leak is outside the home, have you contacted your local gas supplier?

If the leak is inside the home, which appliance is the leak located at?

Have you turned off the supply to the leaking appliance or the main gas supply?

HVAC Priority Request

How many HVAC units do you have in the home?

Which floor of the home is affected?

Please provide a brief description of the problem.

Do you currently have a maintenance contract with a certified contractor for all HVAC units in home?

Plumbing Leak Priority Request

Where is the leak?

Was it necessary to turn off the water to the fixture or house?

Roof Leak Priority Request

Please describe where you are seeing water intrusion from the roof of your home.

Contact your dedicated Customer Relations Team to request warranty service or to answer questions.
1-866-252-2202 or 770-907-3400

What We Do

5-20 Warranty Overview of Coverage

This is only a brief summary. Please refer to your Warranty Booklet for complete details.

1 YEAR:

Defects in materials and workmanship as defined in Construction Quality Standards
Garage Doors
Flooring
HVAC Systems
Light fixtures and ceiling fans (covered by manufacturer)
Structured and Security wiring
One time interior drywall touch up (painting, sheetrock & caulking) as defined in Construction Quality Standards

2 YEAR:

HVAC: refrigerant leaks and noisy ductwork
Septic system
Plumbing leaks due to frozen water lines

5 YEAR:

Roof leaks due to materials or workmanship
Basement or crawl space leaks
Interior gas leaks
Defects in electrical main panel, electrical service disconnect, wiring, switches and outlets
Plumbing leaks at fixtures, fittings, interior pipes (tarnishing, pitting covered by manufacturer)
HVAC: compressor, condenser coil, heat exchanger and thermostat only
Breaks in window seals, defects with sash locks
Sewer- leaks due to workmanship

20 YEAR:

Structural Defect is (i) actual physical damage (ii) to only the following designated load-bearing elements of the Home (iii) caused by failure of such load-bearing elements, which affect their load-bearing function (iv) to the extent that the Home becomes unsafe or unsanitary. The following elements, if load-bearing, constitute the designated elements. 1. foundation systems and footings; 2. beams; 3. girders; 4. lintels; 5. columns; 6.walls and partitions; 7. floor systems; and 8. roof framing systems. All four (4) parts of the definition must be satisfied in order for a condition to qualify as a Structural Defect. The definition is substantially the same as that contained in regulations of the U.S. Department of Housing and Urban Development. This is designed to be coverage for only catastrophic failure of load-bearing elements of the Home.

Specifically excluded from our warranty: (Refer to your Warranty Booklet for a complete list of exclusions)
Driveways & walkways
Decks, porches & patios
Stoops & steps
Boundary and retaining walls
Fences, landscaping and irrigation systems
Any outbuilding, detached garage or carport
Damage caused by acts of nature
Damage or alterations to the structure by anyone other than Wieland
Wood rot or insect damage of any kind
Sealants and caulking of the exterior windows/doors and roof penetrations are the sole responsibility of the homeowner
This is only a brief summary. Please refer to your Warranty Booklet for complete details