Under Secretary
The Honorable Joseph Westphal
"I'm a big believer, because I've seen this in other places where I've worked, that the business processes are critically important to the success of the operation. We have a huge bureaucracy. We have great challenges today and into the future, financially and fiscally, for the Army. The operational OPTEMPO is continuing to stay either steady state or even growing...I think we absolutely have to reshape this business process and redesign it and transform it."
– The Honorable Joseph Westphal
Testimony to Congress, July 30, 2009
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