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Frequently Asked Questions

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HOME DELIVERY

Q. How can I subscribe to home delivery?
A. You can subscribe to home delivery of the New York Post by visiting http://www.nypost.com/homedelivery or by calling toll-free 1-800-552-7678.

Q. How do I change my home delivery order information?
A. Please contact our circulation department at 1-800-552-7678 (toll free) and provide them with the phone number you used to sign up for home delivery. You cannot change your order information online. Please indicate if you placed your order online when you call.

Q. How can I suspend home delivery while on vacation?
A. To do so, please call 1-800-552-7678 (toll free) and provide the operator with your telephone number. You cannot suspend home delivery online. Please indicate if you signed up online for home delivery of the New York Post.

NEWSLETTERS

Q. How do I change my e-mail address?
A. Your email address is what makes your account unique. If your email address has changed, delete your existing account and create a new account with your new email address.

Q. How do I change the newsletter format to html or to text?
A. You can make this change in the account manager.

  1. Log in with your username (e-mail address) and password.
  2. Scroll down to the "Sign up for the Daily Newsletter" area of the page and select "Plain Text format" or "HTML format", and then click the "Continue" button at the bottom of the page.

Q. How do I add or remove sections to my newsletter?
A. You can make this change in the account manager.

  1. Log in with your username (e-mail address) and password.
  2. Scroll down to the "Sign up for the Daily Newsletter" area of the page and select the sections you would like to receive (News, Pagesix, Entertainment, Sports), and then click the "Continue" button at the bottom of the page.

Q. Can I sign up for a newsletter with a different e-mail address, while retaining my old subscription?
A. No. You can only sign up for the newsletter with the email address you used to register. If you would like to use a different email address, delete your account and create a new account with your new email address.

Q. Why have I stopped receiving the newsletter?
A. Below are some of the most common reasons delivery of your newsletter might stop:

  1. Your email service provider has a spam or virus filter in place that mistakenly identifies the NYPost newsletter as virus mail or as unwanted spam.
  2. You have a filtering rule in place on your mail-checking software that is placing the New York Post daily newsletter automatically into your deleted items folder before you've read it.
  3. You have mistakenly added emailedition@nypost.com to your "junk senders" list and now the newsletter is being automatically placed into your deleted items folder before you've read it.
  4. You may have signed up for the newsletter, but did not choose any sections in which to receive. To add/change sections, click here.

If the problem is #2 or #3, you can fix this on your own by altering your mail settings. If it's #1, then you'll have to contact your mail service provider for support.

Q. I just signed up to receive the newsletter but I haven't gotten it yet. Why?
A. Most likely, you are not receiving a newsletter because you have not signed yourself up for any specific sections. To add/change sections, click here.

Q. I suspect that the newsletter may have a virus attached to it. Is this possible?
A. The New York Post's daily newsletter does not contain a virus or any attachment when delivered from our servers. If you are having problems, it is likely that one of two things is happening:

  1. You are receiving a note from the virus checking software that you or your ISP has installed to scan your email for viruses. The notification says that the newsletter had a virus or some other type of objectionable content associated with it. If this is happening, contact your ISP and explain the problem to them. They can adjust your virus scanning software so that it does not incorrectly identify the newsletter as email containing a virus.
  2. You actually are receiving an email that contains a virus and looks like it is from the New York Post (i.e., the email says it is "from:emailedition@nypost.com"). If this is happening, please be assured that this message did not originate with us, or any of our partners. Many spammers and propagators of virus mail use a technique which allows them to insert an arbitrary email address in the "From:" field of an email, making it seem as though the message originated from someone other than the person who really sent it. To determine the true source of an unwanted message, ask your email client to display the complete headers of all email correspondence you receive. Although email headers can also be forged, they are frequently a better indication of the source of a message than its "From" field alone.

Q. I use WebTV and cannot view the newsletter in html format. How do I fix this?
A. You might want to consider changing the format of your newsletter to text. To do this, click here.

MISCELLANEOUS

Q. How do I register for one of the New York Post Online services?
A. You can currently register for a number of specific services on our site. Below is a list of the services for which you can register:

  • To register for the site itself, click here.
  • To register for home delivery of the New York Post print edition, click here.
  • To purchase an electronic version of the newsprint New York Post, click here.

Once you have registered for either of the first two services, you will be able to manage your account on NYPOST.com by clicking "Your Account" at the top of any page after logging in.

Q. How do I print an article online?

  1. When you're reading the article, look above the text to the right of the social media icons. You'll see an icon of a printer and the word "Print".
  2. Click on that and it will take you to a print friendly version and open the Print dialog box. Click OK to print the article.

Q. I have logged in but still can't comment, and the "Login" link still appears in the red bar at the top of the screen. Why?
A. Your browser must be configured to enable "cookies," which allow websites to remember information you type into forms and to keep track of your logged-in status as you navigate. If your browser is set to disallow cookies, or is configured with security/privacy settings much higher than the default settings, the Login system will not function for you and you will receive an error message.

Q. My browser is stuck on an old homepage. How do I fix this?
A. Sometimes pages get "stuck" in your browser on a certain date.

First, try click the refresh icon in your brower's menu bar. If that does not work, please close and reopen the browser. Finally, if that also fails, please read below:

If you are using Internet Explorer:

  1. You can fix this by going to Tools/Internet Options.
  2. Under "Browsing history", click "Delete" and then click "Delete" on the window that pops up.
  3. Try refreshing the home page at NYPOST.com. You should see the latest content.

If you are using Firefox:

  1. Go to Tools/Options.
  2. Click on the Category "Privacy" and then on the category "History."
  3. Click the "clear your recent history" link, and then click "Clear Now" on the box that pops up.

Q. Where can I find old New York Post articles?
A. You can search through the last 10 years of stories by typing your keywords into the search box in the upper right corner of any page on the site.

Q. What are The Post's freelance photographer assignment rates?
A. The New York Post pays a minimum of $50 to freelance photographers for each assignment they complete.

REGISTRATION

Q. Do I need to register to get access to The New York Post Online Edition?
A. Registration for NYPOST.COM is required in order to comment on stories and to post videos and photos to NYPOST.COM. Registration is not required in order to read stories.

Q. Do any sections still require registration?
A. No. Only services, such as our newsletter or home delivery, require registration.

Q. What if I have privacy concerns with entering certain information on the web site?
A. We respect your privacy. Except as provided in our privacy policy , The New York Post will not use the information you submit to send you unsolicited email and will not share your personal information with third parties.

Q. Why am I having trouble signing up for services?

A. If you're having difficulty signing up for services, please contact us with a detailed description of the problem you're having.

Q. I already have an account. How do I log in?
A. If you are a current member, you may click here to sign in using your e-mail address and password. In the future, you can very easily log in anywhere on our website. Simply click "Login" at the top of any page and follow the instructions.

Q. What should I do if I've forgotten my username or password?
A. Your username is your email address. Click here to have a temporary password emailed to you. You can login using the temporary password and then change your password to the new one you want to use.

Q. How do I sign up for services like Home Delivery of the Print Edition or the Daily Newsletter?
A. Click here to sign up now or to manage an existing account for the daily newsletter. For home delivery, click here.

Q. What if I have additional questions or comments?
A. For additional questions or comments, please contact Customer Care by clicking here.