Frequently asked questions

It’s quick and easy to list your business here for free.

Your business won’t appear on the site immediately as it can take up to 48 hours for our database to update. Don’t forget to add content to your listing including a description, images and deals at Your Business Centre.

If your business is already on TrueLocal but you haven’t claimed it yet, click "Claim this listing" in the top right-hand corner of your business listing page.

We have a wide range of advertising products to make your business stand out and expose you to a wider audience.

Read about our different advertising products to help you decide on the best solution for your business, or contact a TrueLocal sales representative to find out more.

To add or edit content on your listing, login and update your listing in Your Business Centre.

If your business is already on TrueLocal but you haven’t claimed it yet, click "Claim this listing" in the top right-hand corner of your business listing page.

Priority, Basic and Free business listings will only appear in searches for the postcode in which your business is physically located. However you can purchase premium advertising products for any additional locations you cover.

Read about our different advertising products to help you decide on the best solution for your business, or contact a TrueLocal sales representative to find out more.

So our business listings get your message across quickly and effectively there are a few rules to keep them in order.

• The business name should be just that, your registered name, sole trader name or domain name. It needs to be in title case (which in most instances means each word starts with a capital and the rest of the word is lowercase) for easy readability and can’t include extra descriptions.
• A business can only have one Priority, Basic or Free listing per business. You can only purchase a Priority or Basic listing under another physical location if you have an office, franchise or place of operation in that location. Proof of this will be required.
• Each listing requires a business name, physical address (no PO Boxes) and phone number. An email address is advisable if you have one. If you’re a dot-com business we’ll need your head office address. If for any reason you don’t want to display your address it can be suppressed.
• If you want to market beyond your physical address you can purchase a premium advertising package.
• If you’re a mobile business you cannot purchase a listing for each location you cover. Top of List, Tile and Strip advertisements are the best fit for your business.

Consumers like to hear what other people think of a business before using it, and they like to spread the word about their own experiences. Businesses have always relied on this kind of word-of-mouth to get new customers, the only difference today is that it happens online. So TrueLocal’s business reviews help consumers and businesses.

Ratings and reviews allow consumers to give businesses constructive feedback, letting them know if consumers like what they’re doing and giving businesses a chance to respond. Read more at our review guidelines.

Yes. If you have a business already listed on TrueLocal, open your business page and click "Claim this listing". Once you’ve claimed it you’ll receive free email alerts whenever a new review about your business is published.

If your business isn’t listed on TrueLocal, list your business here for free.

Yes, we moderate every review and comment before we publish them. Read more at our review guidelines.

It’s impossible to keep all customers happy all the time, so here are some tips for dealing with negative reviews:

• If you want to respond to the reviewer, add a comment under their review explaining your side of the story.

• Encourage other clients to review your business - lots of good reviews will quickly outweigh a poor review.

• If you’re a paying advertiser you can select your favourite review to appear at the top of your reviews and on the search results page.

• The most recent reviews appear first, so any older reviews will be pushed towards the bottom of the page.

Yes. Click the flag icon found under every review and comment. Read more at our review guidelines.

Please let us know through the Report an error form.

We’d love to hear from you if you find we’re missing a business.

If you’re not the business owner, report a missing business here.
If you are the business owner, list your business here.

Flag any duplicate listings with our Report an error form and we’ll remove them as soon as possible.

Signing up to TrueLocal only takes a minute and allows you to write reviews about any business you’ve used. Sign up now or simply login with Facebook.

If you want to add your business to TrueLocal, list your business here for free.

You can write a review on any business you’ve used on TrueLocal. Read more about writing a review.

Don’t worry, it happens to the best of us. You can reset your password by clicking the "Forgotten your password?" link on the login screen.

All these details can be changed once you login. Just click "Your profile" and then "Settings" on the left-hand side and recreate yourself.

Any visitor to TrueLocal can read your reviews, view your profile and your profile picture. Your contact information will not be displayed to anyone publicly.

TrueLocal respects your privacy and will not give, sell, trade or share any of your personal information to any third parties. Please read our privacy policy for more information.