Q: I'm hearing a strange program whenever my TV is switched to KTVU. How do I get rid of it?

A: If you are hearing unexpected audio while watching Fox 2, your television or VCR may be receiving a Second Audio Program, commonly called the SAP Channel.

Eliminating this signal is different on every set, but here is our general advice:

Find a button on your set or remote marked AUDIO. You may need to click on a button first labeled MENU, to reach your main -- or primary -- audio settings.

If you can change from mono to stereo and back again, usually this sequence will also include a method for you to eliminate the SAP audio channel. Sometimes the SAP button is labeled MTS.

Remember, each set works differently, and the best procedure is for you to check your owner's manual, or call the store where you bought your set.

If you want to listen to the SAP channel, just reverse the process.

Q: I've got a story for you. How can I reach you?

A: You can write, call, fax or email us. We have prepared a list of helpful guidelines for contacting the KTVU/Fox 2 news and community affairs departments, in addition to the following useful telephone numbers:

General News
•News desk assignment editors	510-874-0242
•News desk fax	510-451-2610
Mornings on Two producers
•for Ross McGowan (in studio)	510-874-0525
(
•fax number for all Mornings on Two items	510-451-2610
•Mornings on Two viewer comments	510-874-0665
Community Affairs
•Rosy Chu	510-874-0180

Q: I saw myself on one of your newscasts. Can I obtain a copy of the tape?

A: KTVU does not provide tapes or transcripts of its news programming to viewers. (Commercial program producers should check our guidelines regarding sales policies and procedures.)

For viewers interested in buying a copy of a news program for personal use, there are companies that do sell such tapes. They are not connected directly, indirectly, or financially with KTVU/Fox 2. These companies set their own rates for this service. KTVU/Fox 2 has no control over their business practices.

Here are some companies providing dubs of KTVU/Fox 2 newscasts.

News Duplicating Service	925-946-9856
Multivision	800-560-0111
Videowatch	415-381-0176
Video Monitoring Service	415-543-3361

Q: How can I arrange to have a KTVU personality speak to my organization?

A: KTVU operates a Speakers' Bureau. To request an appearance by a news anchor or reporter for your school or non-profit organization, please put your request in writing with the following information:

Name and background information about your organization.
Specific information about your event, including: date, time, location, non-profit number, etc.
Minimum amount of time the KTVU speaker needs to be present to fulfill your event requirements.
Please specify if the KTVU guest is expected to speak or act as an emcee.
Very important: Include one or more contact names and phone numbers.

Send your request to:

KTVU/Fox 2 Speakers' Bureau
2 Jack London Square
Oakland, CA 94607

If you prefer, you may also fax your request: (510) 874-0492. Note: this is not a general fax number, and is only for the Speakers Bureau. Please visit our KTVU Contact page to make your request via email.

Please keep in mind that due to news schedules, not all requests can be filled. If you have further questions, call: (510) 874-0402.

Q: What is the relationship between KTVU, Cox, and Fox?

A: KTVU/Fox 2 is owned by Cox Enterprises, a family-owned media company. KTVU has an affiliation agreement with the Fox Television Network, a subsidiary of Rupert Murdoch's News Corp. Even though the names Cox and Fox look and sound alike, the two companies have no connection to each other.

Q: Can I get more info about your children's programming?

A: KTVU/Fox 2 maintains quarterly reports and other records regarding its broadcast of children's educational and informational programming. These records are available at the KTVU Studios, 2 Jack London Square, Oakland, California, for public inspection during our regular business hours. If you have questions or comments, please contact KTVU's Children's Liaison, Caroline Chang, c/o KTVU/Fox 2, P.O. Box 22222, Oakland, California 94623.