Faq

Q: How can I get home delivery of the New York Daily News?

Click here to check for home delivery in your area!

Q: Can I take advantage of this offer of 50% off morning home delivery?

This is a special introductory offer for new subscribers only.

Q: How do I check the status of my home delivery account or suspend delivery temporarily?

A: For fastest service, you can manage your account online. Click here to login, or to sign up. You can also contact Customer Service at 1-800-692-NEWS (1-800-692-6397).

Q: I forgot my username and/or password?

A: Click here and select “sign in.” This will take you to a page where you can click a link to have your username and/or password e-mailed to you.

Q: What time is the paper usually delivered?

A: In most of our home delivery areas, your paper should be delivered by 7 a.m. Monday through Friday and by 8 a.m. on Saturday and Sunday.

Q: What should I do if my paper is late, wet, damaged, or not delivered at all?

A: You can click here to report the delivery problem on our website. Please log in or sign up to use the website. You can also call 1-800-692-NEWS (1-800-692-6397) to report the problem. We ask that you please contact us by 9 a.m. during the week and by 10 a.m. on weekends if there is a problem with delivery.

Q: How do I suspend home delivery while I am on vacation?

A: You can click here to request a temporary suspension of delivery. Please log in or sign up to use the website. While you’re on vacation, you have the option to donate your credits to the Newspaper in Education program or receive credit. You can also call 1-800-692-NEWS (1-800-692-6397) and use our automated system to enter your vacation stop.

Q: I’m moving and would like to continue receiving home delivery at my new address. How do I report that?

A: You can click here to change your address. Please log in or sign up to use the website. You can also call 1-800-692-NEWS (1-800-692-6397) to change your address.

Q: How do I cancel my subscription?

A: Please call us at 1-800-692-NEWS (1-800-692-6397).

Q: Can I pay my home delivery bill online?

A: Yes, please click here, log in or sign up, and follow the link to view your account status and pay your bill. You may pay with a credit card through our online system. For any other questions or payment types, please call 1-800-692-6397 (1-800-692-NEWS).

Q: Will I receive a confirmation for any changes to my home delivery account online?

A: Yes, for your records, we will send an e-mail to the e-mail address you used when you sign up to manage your account online.

Q: How can I place an ad on your website?

A: Please click here to see advertising options.

Q: How can I register to receive newsletters?

A: Click here to register for free newsletters.

Q: How do I add or remove sections to my newsletter?

A: Click here and login with your username and password. To add or subtract sections, scroll down to the Email Signup section, and select/deselect the headlines and sections you wish to see.

Q: How can I unsubscribe to newsletters?

A: Click on “unsubscribe” at the bottom of the newsletter you receive or click here and uncheck the newsletters you no longer wish to receive. Please allow 24 hours for changes to take effect.