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AOL BroadbandInternet access by TPH Services Sàrl (or TalkTalk Telecom Limited (trading as AOL Broadband) if you are (a) a new member joining after 01 December 2009 (b) an existing member upgrading your tariff after 01 December 2009 or (c) an existing member on 01 January 2010). See the foot of the page for details of the registered office address of TPH Services Sàrl and TalkTalk Telecom Limited (trading as AOL Broadband). AOL Broadband Member ServicesAOL Broadband Member Services can be contacted between 8am and midnight, seven days a week, in the following ways:
Use the Help channelIf you are an AOL Broadband Member you can search through our extensive online help resources to find the information you seek. Help lines* Calls to the Member Services 0844 helpline are free of charge when made from an AOL Talk line. Call charges from other providers will vary and calls from mobiles will cost substantially more. The AOL Broadband productsFor information on our products and pricing, and to sign up to your chosen product, visit our product information area. Registered officeTalkTalk Telecom Limited (trading as AOL Broadband) AOL (UK) LIMITEDAOL (UK) Limited provides AOL's Web Services and sells advertising space on those services. See the foot of the page for details of the registered office address of AOL (UK) Limited. AOL (UK) Limited offers an extensive online Help area to support all of its online products and services. If your reason for contacting AOL is to obtain help on how to use any of these products and services, we would advise you to first consult the relevant pages within Help by entering your query into the Search box. If you are still having trouble finding the answer to your query within our Help pages, please email your query to us using our email support form. OTHER CONTACT ADDRESSESAOL Press OfficeJournalists and Industry analysts can contact the AOL UK press office by calling 0207 492 1009. Please note that this telephone number is only for enquiries from the media and analysts. General enquiries regarding the AOL Broadband service should be directed to AOL Broadband Member Services. All AOL UK press releases and other corporate information can be found at media.aol.co.uk. Unsolicited Bulk Email (Spam)Information and advice relating to AOL's spam policy, including contact details for email senders who find themselves being blocked by AOL, can be found by visiting our Spam Information Centre. Reporting offensive user behaviour or abusive content on AOLWe want all AOL users to enjoy their time online, and we provide various tools and standards to allow you to make the most of your online experience. If you encounter abusive or inappropriate conduct from other users of the AOL service, we encourage you to report it so we can ensure that action is taken. To report offensive Member behaviour email COSMonitor@aol.com. Information on how to notify AOL of unlawful content available on the AOL service and request for it to be removed can be found by visiting Report Unlawful Content. Illegal contentIf you encounter illegal content on the Internet, including images of child abuse, you should report it to the Internet Watch Foundation. Suspicious behaviour with or towards a childIf you encounter any suspicious behaviour online with or towards a child, please report it to the Child Exploitation and Online Protection Centre. Immediate life at riskIf you think that there is immediate life at risk, you should contact your local police station for advice. Advertising on AOLFor advertising opportunities on AOL, please contact infouk@corp.aol.com or visit advertising.aol.co.uk. Advertising OperationsFor more information visit: advertising.aol.co.uk. Registered OfficeShropshire House |
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Last updated: 05-01-2011 |
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