StarWarsShop.com - Frequently Asked Questions

Our goal is to provide you with the best possible customer experience. Please read the following commonly asked questions and answers before contacting us.

How do I check on the status of my order?? Has my order shipped yet?

What is your return policy?

Can I cancel, change, or add items to my order once it has been placed?

After I place my order, how long will it take before it ships?

When will my "backorder" and "preorder" merchandise ship?

Will my “in-stock” items be reserved until my “backorder/preorder” items become available?

If I have a "preorder" item in my order along with other items, will the "preorder" item ship when it becomes available?

What shipping and handling fees will you charge for my order(s)?

What do the "preorder" and "backorder" dates mean?

Will an email confirmation be sent to me for my order?

If the above list does not answer your question(s), then please refer to the complete FAQ listed below.
Thank You.

Pre-Orders and Back-Orders

Question: What do the "preorder" and "backorder" dates mean?

Answer: Items that are listed as “preorder” or "backorder" are given an estimated shipping date or shipping timeframe. These estimates are provided to us by the manufacturer/vendor distributing the product and in most cases we are not given a specific date of arrival. Please keep in mind, these dates are set by the manufacturer and are subject to change.
For example; when a product is listed as “Ships July 15”, it means that it will be shipping out on that date, or within a few days before or after that date. When a product is listed as “Ships July 2009”, it means that the product has not arrived yet and is estimated to be shipping out sometime within the month of July. Only items marked as “In-Stock” are available to ship immediately.

By choosing to "preorder", you increase the chances of being one of the first to receive this product before it sells out, and we do not charge your credit card until the product you ordered ships from our shipping warehouse.

Question: When will my "backorder" and "preorder" merchandise ship?

Answer: If something is on "backorder", or if you ordered a product that is a "preorder" item, we will hold your order until everything is "in-stock" and will ship it to you all at one time. If you chose to split your order during checkout, we will ship all items as they become available.

If you have already placed your order and would like it to be split, please click here for more information.

Question: If I have both "in-stock" and "backorder/preorder" items in my order, when will my order ship?

Answer: In order to have your "in-stock" items shipped to you immediately, you will need to split your order. The "in-stock" items will ship out within 1-2 business days after the split has occurred and the "preorder" and "backorder" items will ship out when they become available..

***Please be aware, if we split your order, regular shipping charges will be applied to each shipment. All items not currently "in-stock" will ship separately. Once the items have been split they cannot be recombined again.

To split your order, please click here to contact us through our online web form.
In order for us to assist you quickly we ask that you please include the following with your request:

Your order number
Name and email address used to place the order
Detailed instructions on what you would like to have done to the order

Question: Will my “in-stock” items be reserved until my “backorder/preorder” items become available?

Answer: No. Unfortunately if your order is held due to a "backorder" or "preorder" item, the "in-stock" items are not reserved. To assure you receive the “in-stock” items in your order, we recommend that you split the order so that all “in-stock” items ship now and the "preorder/backorder" items ship as they become available. Splitting your order can be done during the checkout process on the last confirmation page before submitting the order.

For more information on how to split a pending order, click here

Question: If I have a "preorder" item in my order along with other items, will the "preorder" item ship becomes available?

Answer: No. If your order contains other items that are either "backordered", "out of stock", or "preordered", the “in-stock” item within that order will not ship until all items are available to ship. To ensure you receive any “in-stock” items in your order, we recommend that you split the order so that all "preordered" items ship as soon as they become available. Splitting your order can be done during the checkout process on the last confirmation page before submitting and finalizing the order.

For more information on how to split a pending order, click here

Order and Payment Information

Question: Will an email confirmation be sent to me for my order?

Answer: An order confirmation email with your order number will be sent to you as soon as you click the "Complete Purchase" button. You will also receive a shipping confirmation email once your order ships. We also recommend you print the order confirmation page after placing your order as this will contain your order number and order information.
If you are having trouble receiving the order confirmation email, please check your e-mail system's SPAM filter.

Question: How do I check on the status of my order? Has my order shipped yet?

Answer: Checking the status of your order is as easy as 1-2-3. Just follow these simple steps below to find out the status of your most recent and past orders with StarWarsShop.com

Log in to your account by clicking on the “click here to sign in” link at the top right of the page. Enter your username and password in the fields provided.
Once logged in, select the “Order History” tab within the Your Account page
Once you have reached the “Order History” page, click on “View or Change Order” for the specific order that you want detailed information on. (Please keep in mind that the “Order History” page does not show all of the items within an order, it only displays a brief summary of the order. You need to click on “View/Change Order see a detailed order page)

That’s it! You have now reached the order status page for that specific order. This page will display your order total, billing/shipping address, payment information, and item availability.

Click here to get started, log in, and access your Order History page now.

To get more information on what the shipping dates mean under each item, click here.

Question: How do I change my Payment and Billing information within a pending order?

Answer: Changing the Payment and Billing information within your order is as easy as 1-2-3. Just follow these simple steps below to get your order up to date:

Log into your account by clicking on the “click here to sign in” link at the top right of the page. Enter your username and password in the fields provided.
Once logged in, select the “Order History” tab within the Your Account page
Once you have reached the “Order History” page, click on “View or Change Order” for the specific order that you want to edit
Once you are in the order you want to edit, simply click on the “Change” link next to “Billing Information”
From here you can update your current credit card being used for this order, or you can enter in a new credit card in the fields provided at the bottom the page.

Don’t Forget…make sure after editing you press “Save Payment” directly to the right of the boxes you changed. This will save the information to the current order record. If you want to check to see if the information has updated, click on the Order History tab at the top of the page and follow step 3 to access the detailed order information for the order you just changed.

That’s it! You have now updated your order and the changes will take effect immediately!
If you want to change your Billing address you can do so by following the same steps above, except when you reach step 4, click on the “Change” link next to the “Bill To” section in the order.

Need to change the Shipping Address within a pending order? click here

Question: How do I change my Shipping Address within a pending order?

Answer: Changing the current Shipping Address within your order is as easy as 1-2-3. Just follow these simple steps below to get your order up to date:

Log into your account by clicking on the “click here to sign in” link at the top right of the page. Enter your username and password in the fields provided.
Once logged in, select the “Order History” tab within the Your Account page
Once you have reached the “Order History” page, click on “View or Change Order” for the specific order that you want to edit
Once you are in the order you want to edit, simply click on the “Change” link next to “Ship To”
From here you can select a different Shipping Address that is saved in Your Account or you can create a new Shipping Address for the order to be shipped to. To select an address that is already saved in Your Account, click on “Use This Address” to update the order information. If you want to create a new Shipping Address, scroll down to the bottom of the page and fill in the fields provided.

Don’t Forget…make sure after creating the new shipping address information you press “Save Address” directly at the bottom of the field boxes you filled out. This will save the information to the current order record.

That’s it! You have now updated your order and the changes will take effect immediately. Click here to log in and begin updating your order information now.

Need to change the Payment or Billing Information within a pending order? click here

Question: What types of payment do you accept?

Answer: We accept Visa, MasterCard, American Express, Discover, StarWarsShop.com gift certificates, money orders, and PayPal. Personal checks and company checks are not accepted. We do not accept check or debit cards, unless the debit card has a Visa or Mastercard symbol on it.

Question: If I order a pre-order item with a future ship date, when will my credit card be charged?

Answer: Your credit card will be charged when items are "in-stock" and are ready to ship. When you place an order, your card is pre-authorized, not yet charged, for the order amount of the items is "in-stock". If it is a "preorder" or "backorder" item, you will not be pre-authorized until all of the items on the order are "in-stock".

Question: What happens if my credit card authorization fails? Will I lose my product?

Answer: If your credit card is not authorized for any reason we will send you an email. You will have 48 hours to update your credit card information in the "Your Account" section of our web site. Your order will be re-authorized at that point. If it passes authorization your order will be processed. If it does not pass authorization your order will not be processed.
Please be aware that we do not hold inventory between the attempts for authorization. If your credit card is not authorized you may lose your priority or "place in line" for the product you ordered. You will still get your product if your order goes through upon re-authorization, but you will lose your place in line if you are purchasing a limited edition numbered item.

For information on how to update your billing information within your pending order, click here

Question: Can I order by mail using a money order, credit card, or StarWarsShop.com Gift Certificate?

Answer: You can order through the mail and pay with a bank, U.S. Postal, or international money order, major credit card, or StarWarsShop.com gift certificate. All orders are in US dollars. Personal checks and cash are not accepted. Simply go through our online shop and check out. In Step 3: Payment during checkout you will see Offline Payment Options section at the bottom of the page. Click on the link in that section and it will give you a summary of your order. To submit payment by mail using credit card, money order, or StarWarsShop.com Gift Certificate, please print the form, complete it by hand, and mail it, along with your payment, to:

Lucasfilm - StarWarsShop.com
Product Order
PO Box 29901
San Francisco, CA 94129

We cannot reserve your order until we have processed your credit card or money order, which may take up to one week. Since demand is expected to be high, we cannot guarantee that the product(s) you are ordering will still be available at that time.

You must go through the check out process online to see shipping charges and taxes for your order.

Question: Will you be charging me sales tax on my order?

Answer: We collect sales tax for orders shipped to California only.

Question: Do you offer gift wrap and will the recipient be able to see what I paid for the items?

Answer: Yes. Each wrapped gift includes standard gift wrap paper and you have the option of entering a gift message which will appear on the packing slip. We charge $4.95 per wrapped item. We do not offer Star Wars-themed wrapping paper at this time. Prices are not shown on packing slips for gift order items so the recipient will not know what you paid for the item. Note: if you have gift wrap or gift note items and non-gift items in your order, your order will be split shipped and you will be charged shipping and handling for each shipment separately. We need to separate gift items so we can create a separate packing slip and suppress prices for the recipient.

Question: Do I need to have cookies enabled to place an order?

Answer: Yes, you need to have cookies enabled to place an order. You do not need cookies enabled to browse the site, use the add to cart function, etc. but you will need to enable cookies to place your order for security purposes.

Question: When I order a gift certificate can I also order other items?

Answer: No. If you order a gift certificate you cannot order other items at the same time, you will have to place an order for your other items separately. There is no shipping cost associated with ordering a gift certificate.

Question: In what currency are the prices?

Answer: The prices in the shop are in US dollars. If you'd like to know how this price converts into other currencies, we recommend that you check an online resource for current exchange rates. The rate you are charged will be close to this rate, but it may not match exactly. Click here for one online currency conversion site.

Shipping Information

Question: What shipping and handling fees will you charge for my order(s)?

Answer: Our shipping and handling fees are calculated automatically as per the following tables. You will see this charge during the checkout process on the site. A shipping surcharge will apply on some items that are oversized in dimension or weight. If a shipping surcharge applies to an item you will be notified on the product detail page and again during checkout. The shipping tables below provide transit times on each shipping method.

Shipping and Handling Fees

Continental USA: Flat Rate Economy Shipping After the order leaves the warehouse: - West coast transit can take 8-10 business days - East coast transit time is up to 15 business days
Purchase Amount	Shipping Charge
orders up to $60	$4.95
orders up to $100	$6.95
orders over $100	$9.95
Flat Rate Shipping Restrictions: This shipping option is not available for: - Mailing addresses outside the Continental USA - High-End Collectibles - Oversized/irregular shaped packages Please Note: All orders placed prior to 2/25/10 are NOT eligible for any discounts or shipping price reductions based on the new Flat Rate Economy Shipping options.

Continental USA: FedEx Ground After the order leaves the warehouse: - West coast transit is 3-4 business days - East coast transit time is up to 10 business days
Purchase Amount	Shipping Charge
$1 - $15.00	$7.95
$15.01 - $25.00	$9.95
$25.01 - $50.00	$10.95
$50.01 - $69.99	$12.95
$70 - $79.99	$13.95
$80 - $99.99	$15.95
$100 - $149.99	$17.95
$150 - $199.99	$19.95
$200 +	15% of order subtotal

Continental USA: FedEx Two Day After the order leaves the warehouse: - Transit time is 2 business days
Purchase Amount	Shipping Charge
$1 - $29.99	$17.95
$30 - $49.99	$22.95
$50 - $69.99	$26.95
$70 - $79.99	$29.95
$80 - $99.99	$32.95
$100 - $149.99	$36.95
$150 - $199.99	$42.95
$200 +	25% of order subtotal

Continental USA: FedEx Next Day After the order leaves the warehouse: - Transit time is 1 business day
Purchase Amount	Shipping Charge
$1 - $29.99	$21.95
$30 - $49.99	$26.95
$50 - $69.99	$30.95
$70 - $79.99	$33.95
$80 - $99.99	$36.95
$100 - $149.99	$40.95
$150 - $199.99	$46.95
$200 +	30% of order subtotal

Alaska, Hawaii, Puerto Rico, and Other U.S. Territories, and Military Addresses (USPS Priority Mail) After the order leaves the warehouse: - Transit time is 4-10 business days
Purchase Amount	Shipping Charge
$1 - $19.99	$9.95
$20 - $29.99	$16.95
$30 - $39.99	$19.95
$40 - $69.99	$22.95
$70 - $79.99	$25.95
$80 - $99.99	$28.95
$100 - $149.99	$31.95
$150 - $199.99	$34.95
$200 +	20% of order subtotal

Canada: After the order leaves the warehouse: - Transit time is 4-10 business days
Purchase Amount	Shipping Charge
$1 - $29.99	$12.95
$30 - $49.99	$15.95
$50 - $69.99	$16.95
$70 - $79.99	$17.95
$80 - $99.99	$19.95
$100 - $149.99	$22.95
$150 - $199.99	$24.95
$200 +	15% of order subtotal

Other International: Expedited Air After the order leaves the warehouse: - Transit time is 4-10 business days International customers: In addition to these shipping fees, you are responsible for any import or customs fees charged by your government and/or Fedex in addition to the shipping fees shown below. We are unable to determine which shipments will be charged these fees or the amount of the fee that might be charged.
Purchase Amount	Shipping Charge
$1 - $15.00	$21.95
$15.01 - $29.99	$22.95
$30 - $39.99	$24.95
$40 - $49.99	$25.95
$50 - $59.99	$26.95
$60 - $69.99	$28.95
$70 - $79.99	$32.95
$80 - $99.99	$35.95
$100 - $149.99	$39.95
$150 - $199.99	$44.95
$200 +	25% of order subtotal

A shipping surcharge will apply on some items that are oversized in dimension or weight.
If a shipping surcharge applies to an item you will be notified in the item description on the product detail page and during checkout.

If shipping an order to more than one address or split shipping orders, shipping and handling charges will apply to each shipment.

We ship from the West Coast, so ground shipments going to or around California will be in transit for 3-4 business days. Orders to the Mid-Atlantic will be in transit between 4-6 business days, and orders to the East Coast will be in transit from 8-10 business days. You will receive an e-mail notice with a tracking number the morning after your package ships.

Canadian orders are shipped by Fed Ex International Economy and take 5-15 business days to arrive. Other international orders are shipped by FedEx International Expedited and take between 3 and 7 business days to arrive.

Question: What shipping carriers do you use?

Answer: U.S. orders Ship by FedEx or USPS.
Canada orders ship by Canada Post.
International Orders Ship using either Parcel Force, Australia Post, or DHL, depending on your location.
Orders shipped to military addresses are sent by USPS.

Question: How long will it take for my order to arrive?

Answer: Please visit the Shipping section for details on our shipping rates, policies, and transit times.

Question: Do you accept P.O. Boxes in the ship to address field?

Answer: At this time we aren't able to deliver to P.O. Boxes except in the case of military addresses.

Question: How do I enter a military address?

Answer: Select your area of Armed Forces in the state pull down when entering your address during checkout. You will have three choices: Armed Forces, Armed Forces America, or Armed Forces Pacific. If this is selected, you will be allowed to enter a P.O. Box in the ship to address field.

Question: Will I receive an email confirmation when my order ships?

Answer: Yes, you will receive an email with a tracking number when your order ships. The tracking number can be used to track your package from the FedEx or Post Office web sites. Please keep in mind that your tracking number may take up to 24 hours to be active in the Fed Ex or USPS system. If you are having trouble receiving the shipping confirmation email, please check your e-mail system's SPAM filter.

Question: Do you have shipping territory restrictions?

Answer: Shipping territory is noted on each product detail page. Most items ship worldwide to our approved ship to country list.

Question: If I'm an international customer, am I responsible for import customs fees?

Answer: International customers are responsible for all import and/or customs fees charged by your government and/or Fedex in addition to the shipping fees displayed below. We are unable to determine which shipments will be charged these fees or the amount of the fee that might be charged. Fed Ex will deliver your package and send you a bill for the import/customs fees. You will be responsible for paying this bill.

Question: After I place my order, how long will it take before it ships?

Answer: Depending on which method is chosen, we will ship your order according to the following schedule:

- For Ground orders (includes FedEx Ground and Economy Flat Rate Shipping), we strive to ship all in-stock orders placed before 10a.m. Pacific Time within 3-5 business days (business days Monday-Friday only), but during peak periods (e.g. holidays) this could be as long as 5-7 business days.

- All 2-Day and Overnight orders placed before 10a.m. Pacific Time will ship out same day (business days M-F only). If the order is placed after 10am Pacific Standard Time the order will ship out the following business day (Monday-Friday). Next Day and 2 Day orders are not delivered on weekends (Saturday-Sunday). If your order is placed before 10:00am Friday, it will arrive Monday for Overnight and Tues for 2nd day.

- International orders placed before 10a.m. Pacific Time will ship out 72 hours after the order is placed.

Orders do not ship out on weekends. If an order is placed on Friday after 10a.m. Pacific Time, the order will not ship until the following Monday, regardless of the shipping method selected.

You will receive an e-mail notice with a tracking number the day after your package ships.

You can track your order status on our web site by accessing your account order history.

**Please keep in mind that shipping transit times are not included in the order processing times listed above. Please visit the Shipping section for details on our shipping rates, policies, and transit times. Also, all order processing timeframes listed above do not include custom made-to-order products and do not include products that have a 30 day lead time.

Return and Cancellation Policies

Question: What is your return policy?

Answer: StarWarsShop.com offers an unconditional, no-hassle, 30 day return guarantee.
Any unopened item can be returned for any reason within 30 days of the delivery date.

Shipping charges will only be refunded if the return / exchange is due to a mistake on our part - such as a defect / damage or an error in filling your order. For example; if you ordered a large shirt and we accidentally shipped you a small. If your purchase is being returned for any other reason, then you will be responsible for all shipping charges, including those to return the item(s) back to us.

Opened items can only be returned under the following criteria:

- Damaged or defective upon delivery;
- Not to your satisfaction and in relatively unused condition;
- Are not as advertised or were as specified in the original order;
- Gift items with proof of purchase, such as an invoice, from StarWarsShop.com;
- Non-costume apparel, such as shirts, pants, jackets, ect, in unused condition.

Please note: The procedure for returning Custom Orders are in a previous section of the FAQ and should be used accordingly.

*IMPORTANT: Please Read

- DVDs and videos can only be exchanged for the same title.

- Costumes and accessories are NON-REFUNDABLE and can only be returned as an exchange for the same item. No Exceptions

- Both disc-based and downloadable console and PC games are NON-REFUNDABLE. Exceptions: completely sealed, unopened games can be returned for refund, defective games can only be exchanged for the exact same game.

- Poster returns: To reduce your expense and trouble in returning posters to us, cut off the bottom few inches of the damaged poster, enough so we can identify which poster you purchased. Fold it, and return this portion to us in a standard size envelope.

- Gift certificates are non-refundable.

INSTRUCTIONS ON HOW TO RETURN AN ITEM

To avoid any delays in your return or exchange, please use the following procedure:

1. Please pack it carefully in its original container or similarly sized container.
2. Attach the peel-off return address label included on your order's packing slip.
3. Please include a copy of the packing slip and write the reason for the return, and how you would like us to handle the return, on the back of this copy. For example; you should let us know whether you want a replacement for a damaged item, an exchange for a different size, or a refund.
4. Please use a carrier that provides a reliable tracking service, such as Fed Ex or UPS, to return the item.

Please allow 3 to 4 weeks for a refund or exchange to be processed.

If you have lost the packing slip, please write your full name, e-mail address, and instructions on a piece of paper and send the package to us at:

Lucasfilm, Ltd.
Attn: RETURNS
20100 S. Vermont Ave.
Torrance, CA 90502-1475

Question: Can I cancel, change, or add items to my order once it has been placed?

Answer: Orders cannot be cancelled or changed once they have been submitted unless one or more items in your order are "backorder" or "preorder" items that will not ship immediately. In this case please click here to contact us through our online web form, include your order number, name and instructions about the changes you would like to make and we will try to accommodate your request. We cannot add items or combine orders.

If this is a custom order (Zazzle): We cannot make any changes to the order regardless of when it was made and what it contains. For more information on custom order policies, please click here

If you need to make a change to your order, or cancel an order, please click here to contact us through our online web form.
In order for us to assist you quickly we ask that you please include the following with your request:

Your order number
Name and email address used to place the order
Detailed instructions on what you would like to have done to the order

Question: Will I have to pay return shipping if I receive a damaged item or an item that is not as advertised?

Answer: If you receive an item that is damaged or defective when you first receive it or it is not as we advertised you do not have to pay return freight. Please click here and we will be happy to assist you with a return..

In order for us to assist you quickly we ask that you please include the following with your request:

Your order number
Name and email address used to place the order
Detailed instructions on what you would like to have done to the order

Question: Can I return a gift certificate for a refund?

Answer: No, we do not allow for refunds on gift certificate orders. However, our gift certificates do not expire so you can use it whenever is convenient for you.

Question: If something goes on sale after I bought it, or I find a price that does not match the web site price, can I get a price adjustment?

Answer: StarWarsShop does not provide retroactive price adjustments or discount matching for products sold on the site, regardless of the purchase date. Specifically, discounts will not be provided on products purchased prior to a sale promotion or special offer. In addition, StarWarsShop does not price match with competing retailers or e-tailers.

PayPal Information

Question: Can I order preorder or backorder products using PayPal?

Answer: No. PayPal cannot be used as a payment option if a preorder or backorder product is included in your order. A credit card is required for payment on all preorders and backorders. PayPal can only be used when purchasing 'in-stock' products.

Question: Do I need a Star Wars Shop account to use PayPal as a payment option?

Answer: No. Anyone can use PayPal as a payment option. However, we do recommend creating a Star Wars Shop account as it allows you to view your order history and check your order status.

Custom Orders (Zazzle)

Question: Can a custom item be changed once an order has been placed?

Answer: You cannot change a custom item once you have placed an order. Please note that all orders may be in the process of shipping, and therefore cannot be cancelled.

Question: Will I receive my custom item with my regular StarWarsShop.com order?

Answer: A custom item will be handled differently from other StarWarsShop.com items. If you have a custom t-shirt or print in your order, the entire order will automatically be split shipped and you will be charged shipping on each individual sub-order. Your custom order will ship usually within 48 to 72 hours and an email with a tracking number will be sent to you. Unlike regular StarWarsShop.com items, custom items will generally ship using DHL as a carrier, and delivery times are almost identical to FedEx. Please click here to contact StarWarShop.com customer service for order and shipment status.

Question: How do I return a custom item?

Answer: If you are not completely satisfied with your product, you can return it and request a replacement or refund within 30 days of receipt. Please contact Zazzle Support at www.zazzle.com/swsupport to request a Return Merchandise Authorization (RMA). After receiving your request, an RMA number will be issued via e-mail along with additional return information. Returned shipments that do not include an RMA number will not be honored.

Question: Can I order a custom product by mail order?

Answer: No, you cannot order a custom product by mail order.

Question: What is the delivery time for custom prints?

Answer: Framed prints are usually made to order, so depending on the customization please allow 8 to 10 business days for delivery.

Hyperspace Members & Star Wars Shop Exclusives

Question: Do you offer a discount to Hyperspace members?

Answer: We do offer a discount to Hyperspace Fan Club members but only on select items. Please check the individual product detail page for a given product - if you see the Hyperspace logo with text "Hyperspace Members receive 10% off this product" that means the product qualifies for the discount. You can also check the Hyperspace discount section of our site. You must be logged in to your Hyperspace account from www.starwars.com in order to automatically receive your discount during checkout. If you are not logged in the following instructions will appear on the Order Verification page during checkout:

If you are a Hyperspace member, you must be signed in to receive your discount and member access. To sign in, click here, enter your email address and Hyperspace password, then click "Sign In". Refresh the page or click "recalculate order" to see discount.

Question: What exclusive Star Wars items do you have?

Answer: Since StarWarsShop.com is the official Star Wars shop run by Lucasfilm, many of the manufacturers produce exclusive product for our shop. We carry exclusives in many different categories and are constantly working to create new exclusive opportunities for our customers. Three types of exclusives exist on StarWarsShop.com as follows:

Pure exclusive items made solely for sale on StarWarsShop.com.
Shared exclusive items that are originally designed as an exclusive for a large retailer like Target or Kmart and are sold on StarWarsShop.com when they are no longer available at these stores or items that we share with only the manufacturer or one other retailer.
Select international items that are available in the U.S. only through StarWarsShop.com.

Question: Will my account still auto-renew when my Hyperspace membership expires?

Answer: No. All auto-renew settings within your account will automatically be turned off starting May 4th 2010. Your account will not auto-renew when your membership expires. No further action on your part will be required.

Question: When will I receive my 2010 Hyperspace Fan Club Kit?

Answer: Hyperspace Fan Club Kits are sent out once every three months. The schedule for 2010 is May, September, and December. If you purchased a Hyperspace Membership between May 4, 2009 and May 4, 2010, you will receive your Hyperspace Fan Club Kit in the May mailing. If you purchase a Hyperspace Fan Club Kit between May 5, 2010 and August 4th, 2010 you will receive your kit in the September mailing. If you purchase a Hyperspace Fan Club Kit between August 5th, 2010 and December 5, 2010 you will receive your kit in the December mailing. Kits are only available as supplies last.

Question: Will I still be able to receive Celebration V perks if I am a current Hyperspace member?

Answer: Yes, if you have an active membership as of May 4th, 2010, you will be eligible to receive Celebration V perks if you attend the convention. If you did not have a current active membership as of May 4th, 2010, you will not be eligible for Celebration V perks. That is, if you are signing up for a new membership today, you are not eligible to receive Celebration V perks.

Question: If my Hyperspace membership expires before Celebration V will I still be eligible for CV perks?

Answer: Yes, as long as your membership was active on May 4th 2010 you will have access to CV perks if you attend.

Question: Will I have access to Celebration V perks if I purchase a 2010 Hyperspace Fan Club Kit?

Answer: You will only receive Celebration V perks if your Hyperspace membership was active on May 4th, 2010. If you are signing up for a new membership today, you are not eligible to receive Celebration V perks.

Question: Will I receive a 2010 Hyperspace Fan Club Kit if I signed up or renewed my Hyperspace membership in 2009?

Answer: If you purchased a Hyperspace Membership between May 4th 2009 and May 4th 2010 you will receive a 2010 Hyperspace kit in the mail. You do not need to purchase a 2010 kit.

Question: As a Hyperspace member, I've maintained a StarWars.com blog. Will this go away once Hyperspace ends next year?

Answer: No, all Hyperspace blogs will continue to be made available to their owners.

Pre-Orders and Back-Orders

Order and Payment Information

Shipping Information

Return and Cancellation Policies

PayPal Information

Custom Orders (Zazzle)

Hyperspace Membership and Star Wars Shop Exclusives

Other Questions

Pre-Orders and Back-Orders

Order and Payment Information

Shipping Information

Shipping and Handling Fees

Return and Cancellation Policies

PayPal Information

Custom Orders (Zazzle)

Hyperspace Members & Star Wars Shop Exclusives

Other Questions