Microsoft

Microsoft Customer and Partner Experience

Ensuring a high level of satisfaction among our customers and partners is a core component of our business. We refer to our customer-focus efforts as Customer and Partner Experience (CPE).

Connect with Microsoft

Need help? Contact Microsoft Help and Support.

Your experiences are important to us. Visit the following sites to share your experiences, connect with Microsoft product teams, find solutions and resources, and learn about our products.

Microsoft Answers
Get answers to your questions about Windows, Office, Microsoft Security Essentials, and Windows Live, and share your knowledge in community forums.

Microsoft Fix it Solution Center
Resolve computer problems with a wide selection of automated "Fix it" solutions.

@MicrosoftHelps 
Follow Microsoft Customer Service and Support on Twitter. Experienced customer service agents respond to your questions in real-time tweets.

Windows Compatibility Center
See if your favorite software and devices work with Windows 7.

Microsoft Partner Network
Find information for Microsoft partners around the world.

MSDN
Discover software development tools and resources on the Microsoft Developer Network (MSDN).

Office Online
Get Microsoft Office help and how-to instructions.

Microsoft TechNet
Discover resources and solutions for IT professionals.

Microsoft Connect
Report bugs, download and test beta products, and submit suggestions for our products.

Enterprise Business Center
Access resources for enterprise customers.

Microsoft Small Business Center
Find resources for small and medium-sized businesses.

Microsoft Communities
Access and share online support, tips, discussion, and product expertise.

Listening Systems

Microsoft is deeply influenced by the feedback we receive from studies such as our Microsoft Customer and Partner Satisfaction Survey, our Enterprise Customer Satisfaction Survey, as well as our product satisfaction surveys, usability studies, online feedback forms, research forums, and more. Many customers also choose to give us feedback through the Customer Experience Improvement Program, a product-based technology that lets you provide real-time feedback about your experiences with Microsoft products. It helps us and our partners resolve bugs, prioritize content for service packs, and identify desirable features for future product releases.

For more information about these and other listening systems, see the CPE White Paper under Related Links. To provide feedback to Microsoft, use the feedback button above.


Feedback

Global CPE Sites

   Feedback

CPE White Paper

CPE White Paper: Increasing the Satisfaction of Microsoft Customers and Partners

Learn more about the history of CPE at Microsoft and current broad CPE efforts.

CPE White Paper - Full Version

XPS Download 566 KB

CPE White Paper - Full Version

PDF Download 345 KB

Executive Summary

XPS Download 314 KB

Executive Summary

PDF Download 183 KB


Executive Memo: Connecting with Customers

By Steve Ballmer, Chief Executive Officer, Microsoft Corporation Published: October 2, 2002


Customer Case Studies

Review case studies to see how other customers are optimizing their Microsoft experience. Search by industry or organization, or search on keywords such as "cost savings."

Find a customer case study now

Case Study Video