Vivendi

About

SFR is the largest alternative telecommunications operator in France. It is a global operator, equipped to bring end customers and businesses the benefit of the best of the digital world.

Number one alternative operator in France

In 2010, SFR maintained its leadership with mobile subscribers and achieved excellent results in ADSL. It is the Number One alternative operator in France with 21.3 million mobile-phone customers and 4.9 million broadband Internet customers as of December 31, 2010. SFR’s very good performance in the fixed-line Internet market was boosted by the launch of the new “neufbox Evolution” in November 2010, which brought in over 200,000 customers at end of February, 2011.

The operator also won a tender call for additional 3G frequencies, which will allow it to support its customers in their new practices, notably on Web phones, and to deal with the extra traffic generated by the widespread use of new services like video and social networks. It also obtained a permit from the French competition authority to create a new virtual mobile network operator (MVNO) in partnership with the French post office.

www.sfr.fr

Sharp growth of mobile Internet

Mobile Internet use continues to rise sharply, backed by booming Web phone sales. At the end of 2010, 28% of SFR customers were equipped with Web phones (compared to 15% in 2009). The voice and data bundling offers, like the new “Absolu 24/24” offer, plus the advent of touch-screen tablets (SFR marketed the Samsung Galaxy Tab and the Apple iPad in 2010), have also helped develop this market.

A global business approach

SFR Business Team is an entity dedicated to the business market. It saw a sharp increase in Web phone sales in 2010. It has expanded its catalog of services to include merged communications and customer relations. It also launched a Cloud Computing offer, which lets companies benefit from huge computer processing and storage facilities via a virtualized, shared platform hosted by SFR.

Networks Development

An effective mobile network
At the end of 2010, SFR’s GSM/GPRS (enabling mobile telephony) network covered almost 99% of the French population, the UMTS network (used for third-generation mobile telephony known as 3G/3G+) 92%, and the EDGE/3G/3G+ network (standards permitting mobile data flows) 97%. On the 3G network, SFR has reached and even exceeded its coverage objectives set for the period 2000-2010, and increased the capacity to support new mobile Internet practices (the data flow doubled in one year). The operator wants to offer the most user-friendly mobile Internet experience to the greatest number.

France’s leading alternative fixed-line network
At the end of 2010, SFR had the largest alternative fixed-line network in France, with a high-speed fiber optic network of almost 57,000 km extending into neighboring countries like Italy and Switzerland. This network links over 4,000 subscriber connection units (SCUs). It can be used to offer high-speed data services (ADSL 2+, fiber optics, etc.) at optimized prices to the largest French population coverage of any alternative operator. Development of the home fiber (FTTx) field continued in 2010, enabling connection of some 500,000 potential households with fiber optics (general-public customers).

TV-VoD

Ever more fans of mobile TV-VoD
The TV-VoD (television on demand) offering on mobile phones had over five million subscribers at the end of 2010. It includes content adapted to mobile phones and about 100 TV channels.

Strong growth of VoD on ADSL
SFR supplies over 10,000 programs (films, documentaries, TV series, etc.) via video-on-demand to its 2.7 million ADSL TV subscribers.

Games

Over 3.3 million pay vidéo games downloaded

SFR offers over 1,600 video games for download with more than 60 games in High Definition. In 2010, more than 3.3 million pay video games were downloaded.

In figures (as of December 31, 2010)

• 21.3 million mobile-phone customers
• 4.9 million broadband Internet customers
• 28% of SFR customers equipped with smartphones
• France’s leading alternative fixed-line network

Management team

SFR’s Executive Committee

Frank Esser
Chairman and Chief Executive Officer

Pierre Trotot
Senior Executive Vice President

Pierre-Alain Allemand
Executive Vice President, Networks

Frank Cadoret
Executive Vice President, Professional and Consumer Market

Eric Iooss
Executive Vice President, IS

Richard Lalande
Executive Vice President

Jérémie Manigne
Executive Vice President, Innovation, Services and Contents

Jean Dominique Pit
Senior Executive Vice President, Strategy

Marie-Christine Théron
Executive Vice President, Human Resources